Aug 23, 2007
Though readers confirm that Capital One credit cards save you on foreign currency transactions, they are less than enthused with its customer service
In a recent post about Capital One credit cards (the only ones I've found that do not impose a 3% fee for their use in foreign countries), I recommended them for the obvious advantage they bring to travelers. While all the early responses to my post confirmed that point, a disquieting number of later responses also told of poor customer service. Some said that Capital One occasionally blocks the use of your card in a foreign country, unless you advise them precisely on the eve of departure about the trip you are about to make. Others told of rigid and unjustified late fees imposed by Capital One. And still others described the difficulty they had in getting Capital One to remove a fraudulent charge from their monthly credit card bill. They indicate, to me, that Capital One's recent success has overwhelmed the staff available to deal with such matters.
So what to do? Perhaps the best advice came from the latest reader to respond to my post:
Write and read comments about this post.
So what to do? Perhaps the best advice came from the latest reader to respond to my post:
We too have a love/hate relationship with CO. Great card for travel -- lousy customer service. We decided to put up with the lack of CS in order to save money on our overseas travel -- though there are some days I'm not sure it's worth it.I will be sending a copy of this post to the President of Capital One in hopes of prompting some corrective action on his part.
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Labels: money
Fifty years ago, 
Arthur Frommer is generally acknowledged to be the nation's foremost travel authority. He is the founder of the
