Arthur Frommer Online: The staff of Windjammer Barefoot Cruises are currently advising passengers that they can't comment on any aspect of Windjammer's difficulties

Oct 26, 2007

The staff of Windjammer Barefoot Cruises are currently advising passengers that they can't comment on any aspect of Windjammer's difficulties

Here, as reported in Cruise Critic News, is the text of responses made in October by staff of Windjammer Barefoot Cruises to requests for refunds by passengers on cancelled sailings:

I am sorry that Windjammer has not processed your refund yet. I have been advised that accounting has hundreds and hundreds of refunds that they haven't been able to process in the past months due to operational issues.

Please know the company is in the process of being sold and until that process is completed, the employees of Windjammer are not able to take reservations. We are not able to answer any questions regarding refunds or reimbursements. Also, we are uncertain of any future cruises.

We have no answers for you at this time and until we are given further direction from the Operational Manager and are certain that the company will regain full operational capabilities under new ownership, we have no news.

Windjammer's situation is certainly at a critical stage. The employees (myself included) are truly at a standstill with regards to information and our hands are tied. I am truly and absolutely sorry for this inconvenience. I feel terrible about having to respond to passengers with such uncertainty but I don't have any other information.

It doesn't look good.

Write and read comments about this post.

Labels: cruise, windjammer