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United Airlines Called Out for Hurricane Irma Price Gouging

By Jason Cochran

Posted on 09/06/2017, 9:00 PM

Hurricane Irma is the most severe hurricane ever measured in the Atlantic Ocean, and millions of people are being told to get out of its way. Amid the pre-storm scramble on Wednesday, Dan Rather's News and Guts Facebook page posted a serious allegation for United Airlines (any errors were in the original post): "We are genuinely curious if anyone in South Florida or Miami has tried to book a flig...

The Travel Industry Steps Up for Hurricane Harvey—And Rewards Those Who Help

By Pauline Frommer

Posted on 08/29/2017, 10:00 AM

As Biblical flood scenes flash across T.V. screens, and the battered residents of Texas brace for a clean-up of massive proportions, help is on its way from the travel industry. We’ve heard about a number major companies that are doing their bit for those affected by the storm and reward travelers who help. Airbnb: To aid those who would give shelter to evacuating Texans, Airbnb is allowing would-...

The Case of the Missing Gift Certificate: Flying in the Age of Monopolies

By Pauline Frommer

Posted on 08/15/2017, 1:15 AM

An airplane aisle separated the haves from the have nots. I’m not writing about the aisle separating business class and economy. No, in this case, the left-side of the plane, on a six hour flight from San Francisco to New York City, was in a 21st century crisis: our seatback monitors were on the fritz. The right hand side passengers were lulled into a stupor by visions of Americans who supposedly h...

Is This the End of Air Passenger Bumping?

By Pauline Frommer

Posted on 07/13/2017, 5:15 PM

United Airlines' test of a new program could solve one of the biggest problems the airline industry has created for itself....

Media Stories About the Violent Removal of a Passenger from His Flight Have Overlooked Important Considerations

By Arthur Frommer

Posted on 04/14/2017, 12:00 AM

Arthur Frommer weighs in on airline overbooking—and why passengers should be compensated a lot more....

Basic Fares Come to United Airlines: You Must Pay to Use Overhead Bins

By Pauline Frommer

Posted on 11/15/2016, 11:30 PM

Hello Middle Seat! United Airlines announced today that they were following Delta's lead and would be offerring so-called "Basic Economy Fares". When Delta started offering similar fares in the summer of 2015, they offerred a savings of between $10 and $25 per flight, on average. So they're definitely cheaper, but boy can they be ugly. Buy one and you'll be assigned a seat, with no cho...

Priceline Ditches Its "Name Your Own Price" Program for Airfares. What's the Real Meaning of This Move for Consumers?

By Pauline Frommer

Posted on 09/08/2016, 1:30 PM

When Priceline launched its “Name Your Own Price” feature for airfare some 15 years ago, the effect was electric. A major company had pulled back the curtain, letting the public in on a dirty little secret no one in the travel industry wanted them to know: that prices were always negotiable. But this week Priceline announced that it would no longer be offering bidding for airfares. Which ...

Beware! A New Airfare Gotcha Penalizes Travelers on Multi-Stop Itineraries

By Pauline Frommer

Posted on 04/12/2016, 11:30 PM

TimDorr/Flickr The majority of travelers buy non-refundable airfares for a simple reason: They're vastly less expensive than refundable fares. But those who try to book itineraries with several stops have been finding, in the past month, that they no longer are given the option of purchasing that cheaper form of fare—at least on Delta, United, and American Airlines. Our thanks to ...

Snacks Are Back On United Airlines

By Pauline Frommer

Posted on 12/10/2015, 3:15 PM

Well here's some news that may put a smile on your face (just as it's moving your belt buckle an inch more towards your hips). United Airlines has announced that it will be bringing back free snacks to "thousands of its flights" beginning in February of 2016. Just which of those flights hasn't been specified, though the snacks have been revealed. Morning travelers (before 9:45 am departure...

The Department of Transportation Is Getting Serious About Airlines Compensating Passengers for Damaged Luggage

By Pauline Frommer

Posted on 12/02/2015, 9:15 PM

If you think passengers are being treated disrespectfully by the airlines—what with ever shrinking seats and ever growing fees—consider what their luggage is going through. Recently, a series of video have gone viral, showing baggage handlers hurling luggage onto conveyor belts in Riyadh, Saudi Arabia, and playing a rough game of "who can toss the bag the farthest" on the tarmac in San Jose, C...

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