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American Airlines Reducing Legroom in Economy Class

By Zac Thompson

Posted on 05/05/2017, 4:00 AM

American Airlines is taking away some more legroom in the economy cabin.  The carrier's new Boeing 737 Max jets, which are set to begin arriving later this year, will have a "seat pitch"—the space between the same spot on two seats—of 30 inches instead of the current 31 in most rows. Unlucky passengers seated in the last two rows on the aircraft and another closer to the front will have to...

United Announces Customer Service Changes

By Zac Thompson

Posted on 04/28/2017, 4:00 AM

This week United Airlines released its Review and Action Report relating to the violent removal of passenger David Dao from an overbooked flight in Chicago on April 9 (you've definitely seen the videos). In addition to a recap of what went down and where the airline failed, the report lists 10 new or updated customer service policies designed to prevent something like this ever happening a...

United's Ongoing PR Nightmare

By Zac Thompson

Posted on 04/27/2017, 4:00 AM

United Airlines continues to have nightmarish PR troubles. The carrier's barrage of bad press began earlier this month, when cell phone footage of physician David Dao being violently dragged from an overbooked flight at Chicago O'Hare surfaced online, sparking worldwide outrage. To make matters worse, United CEO Oscar Munoz bungled the apology—in fact, it took him three tries to get it rig...

Emirates Airline's Decision to Cancel Flights to the United States Because of Administration Policies Will Reduce Income and Jobs Here

By Arthur Frommer

Posted on 04/21/2017, 12:00 AM

A sharp reduction in foreign tourism will do far more economic harm than can be offset by corporations adding American jobs here and there....

Emirates Cuts Flights to U.S., Citing Drop in Demand

By Zac Thompson

Posted on 04/20/2017, 4:00 AM

The Dubai-based Emirates airline is reducing the number of flights it offers to the United States.  As a reason for the change, the carrier cited a drop in demand among consumers following "recent actions taken by the U.S. government," including a ban on carry-on electronics affecting flights from certain Middle Eastern and Northern African nations, as well as efforts by the Trump administ...

Spirit Airlines Ending Flights to Cuba

By Zac Thompson

Posted on 04/17/2017, 4:00 AM

Spirit Airlines is ending its flights to Cuba, the carrier announced last week. That makes it the third U.S. airline to halt service to the island, after Frontier and Silver Airways called it quits in March. As in those two cases, Spirit cited overcapacity as the reason for abandoning its Havana-Fort Lauderdale route. Put simply, there are too many flights to Cuba and not enough passen...

Ban on In-Flight Phone Calls Here to Stay

By Zac Thompson

Posted on 04/14/2017, 4:00 AM

A proposal to relax the ban on in-flight phone calls has been dropped by the Federal Communications Commission, which since 2013 had been mulling over the idea of allowing more cell-phone chatter on planes.  In a statement, FCC chairman Ajit Pai called the abandoned plan—introduced by a previous occupant of his job—"ill-conceived" and said that "taking it off the table permanently will be ...

Media Stories About the Violent Removal of a Passenger from His Flight Have Overlooked Important Considerations

By Arthur Frommer

Posted on 04/14/2017, 12:00 AM

Arthur Frommer weighs in on airline overbooking—and why passengers should be compensated a lot more....

Qatar Airways Loaning Out Laptops for Free in Business Class

By Zac Thompson

Posted on 04/04/2017, 4:00 AM

The Trump administration won't let airline passengers carry their own laptops onto flights from Qatar to the United States, so Qatar Airways has begun loaning out free laptops to every passenger in business class on those flights. Qatar is one of eight Middle Eastern and North African countries subject to the ban, which the Department of Homeland Security began enforcing on March 25, vague...

Alaska Airlines Is Doing Away with Virgin America

By Zac Thompson

Posted on 03/24/2017, 4:00 AM

The highly regarded, much-beloved Virgin America is getting the ax.  Alaska Airlines, which acquired the carrier in a $2.6-billion merger in December, has announced plans to fully absorb the Virgin America brand by the end of 2019.  Seattle-based Alaska Airlines made the purchase in a bid to become the dominant carrier on the West Coast. Though Alaska has been known primarily for its a...

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