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United Airlines Called Out for Hurricane Irma Price Gouging

By Jason Cochran

Posted on 09/06/2017, 9:00 PM

Hurricane Irma is the most severe hurricane ever measured in the Atlantic Ocean, and millions of people are being told to get out of its way. Amid the pre-storm scramble on Wednesday, Dan Rather's News and Guts Facebook page posted a serious allegation for United Airlines (any errors were in the original post): "We are genuinely curious if anyone in South Florida or Miami has tried to book a flig...

JetBlue Testing Facial-Recognition Boarding in Boston

By Zac Thompson

Posted on 06/07/2017, 4:00 AM

Starting this month, it will be possible to use your face as a boarding pass at Logan International Airport in Boston. JetBlue Airways is testing a facial-recognition system on its Boston-Aruba route, making it the first airline to try out the futuristic technology—a sci-fi staple—in real life. Here's how it will work for passengers: Instead of checking in with a boarding pass, you...

JetBlue Now Offers Free Wi-Fi for All on Every Flight

By Zac Thompson

Posted on 01/13/2017, 5:00 AM

JetBlue has good news for passengers terrified of spending a single solitary second away from the internet: The carrier now offers free high-speed Wi-Fi at every seat on every flight within the contiguous United States.  Introduced in 2013, the airline's Fly-Fi network has finally been expanded to the entire fleet of aircraft. What's more, you don't have to wait until the plane reaches a c...

Priceline Ditches Its "Name Your Own Price" Program for Airfares. What's the Real Meaning of This Move for Consumers?

By Pauline Frommer

Posted on 09/08/2016, 1:30 PM

When Priceline launched its “Name Your Own Price” feature for airfare some 15 years ago, the effect was electric. A major company had pulled back the curtain, letting the public in on a dirty little secret no one in the travel industry wanted them to know: that prices were always negotiable. But this week Priceline announced that it would no longer be offering bidding for airfares. Which ...

First Flight from U.S. to Cuba in More Than 50 Years

By Zac Thompson

Posted on 09/01/2016, 4:00 AM

In air travel, yesterday was one for the history books. The first regularly scheduled commercial passenger flight between the United States and Cuba in more than 50 years left Fort Lauderdale on Wednesday morning and landed in the central Cuban city of Santa Clara a little after 11 a.m.  JetBlue flight 387 marked the beginning of a new era in Caribbean travel, following decades of a tr...

Eight Airlines Granted Tentative Approval for Flights to Havana

By Zac Thompson

Posted on 07/07/2016, 11:30 PM

Seems like there's a fresh piece of Cuba-related travel news every day. The latest: eight US airlines have received tentative approval from the Department of Transportation to operate direct flights to Havana. The flights could start taking off as early as September—when they do, they'll be the first commercial US flights to Cuba's capital city in more than 50 years. Here are the winning airli...

The Department of Transportation Is Getting Serious About Airlines Compensating Passengers for Damaged Luggage

By Pauline Frommer

Posted on 12/02/2015, 9:15 PM

If you think passengers are being treated disrespectfully by the airlines—what with ever shrinking seats and ever growing fees—consider what their luggage is going through. Recently, a series of video have gone viral, showing baggage handlers hurling luggage onto conveyor belts in Riyadh, Saudi Arabia, and playing a rough game of "who can toss the bag the farthest" on the tarmac in San Jose, C...

American Airlines Changes Its Frequent Flyer Program, Making It Near Impossible for Average Joes to Earn Miles Just from Flying Any Longer

By Pauline Frommer

Posted on 11/24/2015, 12:45 PM

And then there were none. Did you hear a loud groan last week? That was the members of American Airlines' frequent flyer program—well, all but the business travelers—reacting to the announcement that the last major carrier to be giving awards points for miles flown was moving to a points for cash system. It joins Delta, United and pretty much every carrier but Alaska, Spirit and Frontier i...

Airfares Are Dipping Once Again (and Two Other Pieces of Good News for Flyers)

By Pauline Frommer

Posted on 10/20/2015, 3:30 PM

Overly chatty seatmates, cramped seating and long security lines: these unhappy byproducts of airline travel aren’t going away anytime soon. But this week, several news events suggested that, in other ways, flying will be getting better for travelers in the coming months. Most importantly, prices are dipping. Hopper, an app that tracks airfares and advises users when to book, came out wit...

JetBlue Announces It Will Offer Free Wi-Fi

By Pauline Frommer

Posted on 10/15/2015, 12:15 PM

It's no secret that the major airlines act like lemmings. One adds a baggage fee and the next follows. One throws a sale, and soon the whole pack is in. But for once that may be a good thing, because yesterday JetBlue announced that it would be eliminating one of the most loathed flying fees: Wi-Fi connectivity. It will be offering its "Fly-Fi" for free aboard its entire fleet. An...

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