Frommers.com Frommers.com
Community Forums Community Forums

Italy Hotline Tours

Italy Hotline Tours
False
Italy
Italy Hotline Tours
I recently returned from a trip to Rome.  We only had a day and a half to see the city so we relied on ItalyHotline and are so glad we did! Sienna Reid made the booking process so easy.  I
0
Cat:EuropeForum:0EE6B330
Cat:EuropeForum:0EE6B330Discussion:64bb146a-c9c8-487d-ba36-8b7e21c29c64

Forums » Europe » Italy » Italy Hotline Tours

You must be signed in to contribute. Sign in | Register
 
Forums  »   »  Italy  » 

Italy Hotline Tours

posted at 11/10/2008 5:28 PM EST
Posts: 1
First: 11/10/2008
Last: 11/10/2008

I recently returned from a trip to Rome.  We only had a day and a half to see the city so we relied on ItalyHotline and are so glad we did!

Sienna Reid made the booking process so easy.  I explained to her that I would be traveling with an older couple as well as a four year old.  She assured me that the guide would personalize the tour to meet our needs:  both the physical challenges and keeping a four year old interested.  Their guides are all English speaking and will customize tours based on your interests.  Sienna set up payment through paypal which was very helpful too.

Our guide, Anne, met us at our hotel and we began our journey.  Anne is from the U.S. and fell in love with Rome after a semister abroad.  Her knowledge and passion for the arts brought such deep perspective to our tour!  She pointed out so many things we would've missed on our own.  And because it was a private tour, we could stop off for gelato or a quick shopping purchase whenever the mood struck.  Anne knew little tips and tricks that helped us avoid long lines.  And when we needed to call in the help of a driver for day two, it was handled promptly and efficiently.  The van was new, clean, and very comfortable.

I would highly recommend booking a private group tour with ItalyHotline.  www.italyhotline.com

 

Re: Italy Hotline Tours

posted at 11/10/2008 10:51 PM EST
Posts: 7623
First: 11/12/2003
Last: 2/22/2012
I've never heard of them before.  How did you find out about them?

Re: Italy Hotline Tours

posted at 11/10/2008 11:54 PM EST
Posts: 5000
First: 9/23/2004
Last: 7/15/2011
Saw exactly the same post on another board (where the name starts with the letter F) and somebody had already posted a question about this, wondering if this is a genuine post or...? Made me wonder, too.

Re: Italy Hotline Tours

posted at 11/11/2008 12:26 AM EST
Posts: 7623
First: 11/12/2003
Last: 2/22/2012

Saw exactly the same post on another board (where the name starts with the letter F) and somebody had already posted a question about this, wondering if this is a genuine post or...? Made me wonder, too.
Posted by Wally Kringen

I'm pretty sure it's spam.  This is their only post, and it's to only to praise, in great detail, a single service.

Re: Italy Hotline Tours

posted at 9/13/2010 12:14 PM EDT
Posts: 3
First: 9/13/2010
Last: 10/12/2010
Dear posters,
Every once in awhile I check for reviews about our tours on the internet. I came to this post from a very satisfied client and then saw the comments below it doubting its authenticity. I would like you to know that we at Italy Hotline have never posted a fake 'review' of one of our tours- we do not need to do this. Only our past clients post reviews. I know that many other companies make fake reviews and post them on travel sites in order to boost their ratings but this is absolutely against our philosophy. We do write every client to ask about their tours that they took with us and love to hear about how happy everyone is. The rare times that there has been a problem we are glad to hear from our clients so that we can make sure that our tours hold up to the very high standard that I have for my company. When we hear from clients we do ask our clients to post a review of our tours and customer service if they have time, but of course it is up to the client to decide whether they want to do this or not and where to post a review. We also feature our customer comments on our website because we are so proud to offer excellent tours and customer service and to receive so many great reviews.
Sincerely,
Sienna Reid- Owner
Italy Hotline Private and Custom Tours
info@italyhotline.com

Re: Italy Hotline Tours

posted at 9/13/2010 1:37 PM EDT
Posts: 1144
First: 3/5/2008
Last: 2/19/2012
Oh geez...isn't this a coincidence! The owner posted above to guarantee the validity of the post. Well, now I feel greatly reassured.

Re: Italy Hotline Tours

posted at 9/13/2010 2:14 PM EDT
Posts: 7623
First: 11/12/2003
Last: 2/22/2012
On the other hand, we haven't had a flood of adulatory posts on this company, so I'm inclined not to complain.

Forums » Europe » Italy » Italy Hotline Tours


Community Forums