When it comes to transatlantic flights, these low-cost upstarts are giving major airlines a run for their money.
Everyone wants to go on vacation. Nobody wants to go to the airport. But with the following tips, your stay in that purgatory could be just a hair more tolerable.
Following numerous reports of Samsung Galaxy Note7 mobile phones catching fire, the Federal Aviation Administration issued a statement warning airline passengers to not turn on or charge the smartphone in flight
If there’s a long-haul flight in your travel plans, this account of a 15-hour flight I recently made in economy class will give you an idea of what’s in store. (Teaser: Flying more than six hours on an international flight is way more enjoyable than flying six hours across the U.S.)
An American traveler learns the hard way about why European airline Ryanair has such cheap fares—let her experience be your lesson.
On the same day that Virgin America took the crown as the United States' best airline, it was purchased and its future became uncertain. And which airline was jeered as the worst in the country? That's less of a surprise.
When a bag doesn't make it onto a flight and has to be delivered to a hotel, passengers are charged—but no one at the airline is warning them how much it will cost.
Follow these instructions to file a complaint to one of the most prevalent companies in America, Delta Air Lines, which is often ranked #1 in customer complaints.
Flying is hard as it is, but your experience with certain airlines can make it harder. If that happens with American, here's how to file a complaint.
Want to report an issue to U.S. Airways? To complain to this subsidiary airline of American Airlines, follow the instructions below.
Use the following instructions and information to report your issue to United Airlines.
As America's wide field of airline competitors has consolidated down to just three major players, consumers also have less choice when it comes to which companies are controlling the travel search results they see.
Tempted by all those Caribbean travel deals during hurricane season? Go ahead and book -- if you understand what travel insurance covers, and if you know what to do if an oncoming storm cancels your flight or disrupts your cruise.
It's all I really want to say in my final 'That's Ridiculous!' column. Don't. Be. A. Jerk.
After being denied boarding on an overbooked flight, this passenger dug into federal regulations to reveal that passenger rights are never a sure thing.
New Internet-based technologies that some travel companies are embracing promise an almost instant response. If you carry a smartphone, these tools can lead to a better experience -- if you know how to use them.
The problem with air travel, both from a passenger and an airline perspective, is that we've disengaged our brains almost completely from the process.
This passenger's problem raises two bigger questions for air travelers who want to buy something on board: Is it safe? And is there a way to protect your card?
Cheap is good, but free is better -- especially when it comes to family vacation deals. Here are seven freebies to help you plan an affordable winter getaway with the kids.
The recent superstorm and series of nor'easters that slammed into the East Coast grounded tens of thousands of travelers. Fortunately, most travel companies waived their usual rules, offering those delayed by the storms a refund or a credit. But not all travel companies.
I'm done with offering the same dry travel advice every year at about this time. Finished!
The domestic airline industry as a whole is in the process of re-imagining its business model, moving away from one in which the price of a ticket covers the basic cost of air transportation to one in which optional fees account for much of its profits.
Passengers have complained about the slow pace of airline ticket refunds ever since there have been airline tickets to complain about. Like other businesses, air carriers are reluctant to part with the revenues they collect from customers, even when they are supposed to.
I need to work on my laptop during a flight, he needs to lean his seat back. Where do we find the point of compromise, and how do the airlines take part in the final decision?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.