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Inter-Continental San Juan Resort & Casino Frommer's Recommended

Address
Av. Isla Verde 5961
Location Isla Verde
Transportation Bus: A7, M7, or T1
Phone 800/468-9076, 787/791-6100
Fax 787/253-2510
Web site www.ichotelsgroup.com
Room Information 402 units
Prices Winter $329-$545 double, $579-$1,090 suite; off season $212-$312 double, $300-$979 suite. Children 15 and under stay free in parent's room
Credit Cards AE, DC, DISC, MC, V
In Room Amenities A/C, TV, dataport, minibar, coffeemaker, hair dryer, iron, safe
Parking Valet parking; $22; self-parking $16

Frommer's Review

We love the pool area and the cafe overlooking the beach, but this is a regimented resort where service often proves too rigid or flops. On the plus side, the comfortable, medium-size rooms, which underwent a needed renovation in 2007, have balconies and terraces and tastefully conservative furnishings. Executive Club-level rooms carry additional features such as complimentary meals and drinks. However, neither the casino nor the lobby entertainment can compete with those at the El San Juan next door.

There are some fine restaurants here. Ciao Mediterranean Café is the best beachfront restaurant perhaps in the city, with tables stretched out along a long boardwalk, in the shade of the palms, where you can enjoy a brick-oven pizza and watch the frolicking in the water. There's also Ruth's Chris Steak House, and an excellent sushi teppanyaki place, Momoyama, where the tableside chefs put on quite a show.

Warning: We've been frustrated by the staff's inability to resolve a variety of situations (ranging from an air conditioner problem to changes to a bill). If it's not in the book of rules, they are clueless. We were particularly annoyed by the aggressive enforcement of a guest-only policy at the pool by security personnel -- that is, don't enter the pool area without your room key and or your day-glo wristband, or you'll be asked to leave (and not too politely). And if you want visitors to sit with you by the pool, the hotel will charge you a steep per-person fee for the privilege. Since many travelers going to Puerto Rico are visiting friends or family, this can be an issue.

Facilities: 3 restaurants; lounge; the Caribbean's largest free-form pool; whirlpool; health club; sauna; scuba diving; limo service; business center; 24-hr. room service; massage; babysitting; laundry service; dry cleaning; Wi-Fi Internet, rooms for those w/limited mobility

Note: This information was accurate when it was published, but can change without notice. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.


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Home > Destinations > Caribbean and the Atlantic > Caribbean > Puerto Rico > San Juan > Hotels > Inter-Continental San Juan Resort & Casino

Frommer's Star Ratings

Frommer's Recommended 0 stars Frommer's Recommended
Frommer's Highly Recommended 1 stars Frommer's Highly Recommended
Frommer's Very Highly Recommended 2 stars Frommer's Very Highly Recommended
Frommer's Exceptional 3 stars Frommer's Exceptional

About Our System

Frommer's ranks every hotel, restaurant, attraction, shop, and nightlife establishment it reviews for quality, value, service, amenities, and special features using a star-rating scale, an expression of the strong compare-and-contrast opinions that are a brand hallmark.

Other ratings provide stars based primarily on price and amenities; the Frommer's star rating is meant to quantify the kind of intangible, experiential elements that help travelers make informed decisions.

The "baseline" recommendation is zero stars--every hotel, restaurant, attraction, shop, and nightlife establishment that Frommer's chooses to review is recommended; otherwise, we simply wouldn't include it.

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