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Frommers.com Help

Using Your Account

Setting Up an Account
Lost Your Password?
Changing Your Name, Email Address or Account Information
Tracking a Recent Order
Viewing Your Order History

Setting Up an Account

You are invited to establish a personal account during the check out process of an online order. Simply select a password for your account and you’re ready to go. My Bookstore Account, which is accessible from a link at the top right-hand corner of pages under the Bookstore tab, allows you to take advantage of features associated with your account, like changing your account information, tracking recent orders, and order history.

Rest assured that your account information is secure, as is any information transmitted when you use your credit card to shop at Frommers.com. For more information, please read our Safe-Shopping Guarantee on the Ordering Books page of this Help section.


Lost Your Password?

If you've lost or forgotten the password for your account, fill out our Password Retrieval form, accessible from any page where you’re asked for your password. We'll immediately e-mail a new password to the e-mail address we have on record for your account.


Changing Your Name, Email Address or Account Information

If you have set up an account with Frommers.com, you can update your personal information by visiting the Account Information page in My Bookstore Account. A link to My Bookstore Account is located at the top right-hand corner of pages under the Bookstore tab.


Tracking a Recent Order

If you have set up an account with Frommers.com, the Track Recent Orders page in My Bookstore Account will contain shipping and tracking information on orders placed within the prior 30 days. A link to My Bookstore Account is located at the top right-hand corner of pages under the Bookstore tab.


Viewing Your Order History

If you're a registered user, you can visit the Order History page in My Bookstore Account, accessible from a link at the top right-hand corner of pages under the Bookstore tab. Your Order History contains detailed summaries of all the orders you have placed with Wiley since establishing the account.


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