Customers who wish to: order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact the U.S. Customer Service Department at:
Customer Care Center - Consumer Accounts
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
E-mail: customer@wiley.com
Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time
Ordering by Phone, Fax or Mail
Frommer's guidebooks and titles from our corporate parent, Wiley, may be ordered directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, Mastercard, and Discover. Checks and money orders must be drawn on a U.S. bank. Customers with an existing account number who wish to place telephone orders should have their account numbers readily available when they call.
Customer Care Center - Consumer Accounts
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
E-mail: customer@wiley.com
Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time
Safe Shopping Guarantee
When you use your credit card to shop at Frommers.com, rest assured that the transaction is
secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology–the Internet
standard for secure transactions. This technology safeguards your personal information and guarantees privacy.
Your order information and purchase history are further protected by a password you choose. If you forget your password,
we will first verify your identity, then send a new password to the e-mail address listed in your account.
Setting Up an Online Account
You are invited to establish a personal account during the check out process of an online order.
Simply select a password for your account and you’re ready to go. If you need to access your account, click on
the My Account link located in the top left-hand corner of most pages on this site. You will be able to take advantage
of features associated with your account, like changing your account information, tracking recent orders, and order history.
Lost Your Password?
If you've lost or forgotten the password for your account, we can send you a new one. Anywhere
you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link,
fill out the form, and submit. We'll immediately generate a new password and send it to the e-mail address we have on
record for your account.
Special Note for Mac Users
There is a known bug that prevents users on Macs using Internet Explorer from making purchases
from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime,
please use a different browser (such as Netscape or Safari) to complete your purchase.
Special Offers & Promotional Codes
If you have a promotional (or discount) code to apply towards your purchase, please enter the code in the
promotional code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive
your discount. You'll find promotional codes on Frommer's mailings, on our Offers page, and at the conferences at which we exhibit.
Information for Customers Outside the United States
Frommers.com can ship orders to the United States, all U.S. Protectorates, the Caribbean, Mexico, Central America,
South America, and Canada. If you would like to have Frommer's and other Wiley products shipped to other international locations, please consult the
contact information listed below.
Shipping to: Canada (phone, mail or fax orders only)
John Wiley & Sons Canada, Ltd.
6045 Freemont Blvd
Mississauga, ON
L5R 4J3
Canada
Phone: (800) 567-4797 or (416) 236-4433
Fax: (800) 565-6802 or (416) 236-8743
Shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein
Shipping to: All of Africa, all of Europe (except VCH countries noted above), as well as Japan, the Middle East, Malta, Cyprus, Russia, Moldava, Belorussia, Ukraine, Turkmenestan, Azerbaijan, George, Uzbekistan, Tajikistan, Latvia, Estonia, Lithuania, Khirghizistan
John Wiley & Sons Australia, Ltd
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053
Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548444
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au
Shipping to: Singapore, S. Korea, N. Korea, Vietnam, Laos, Cambodia, Myanmar, Thailand, Philippines, Indonesia, Brunei, Taiwan, China, Hong Kong, India, Sri Lanka, Bangladesh, Nepal, Bhutan, Pakistan
John Wiley & Sons (Asia) Pte. Ltd.
2 Clementi Loop #02-01
Singapore 129809
