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Complain to U.S. Airways Customer Relations via email, through the online form for American Airlines, or snail mail, at 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034 (be sure to write Attention: Customer Relations). You can also fax them at 480/693-2300.

It usually answers email messages within 3–4 business days, but snail mail will take longer.