Next time you book a hotel room online, consider what happens to the taxes you've paid.
Where does all the money go? That's a question the courts have tried to answer in recent months.
Online travel companies, which make money by negotiating a lower rate with a hotel and then offering it at a higher price to travelers, believe they should pay hotel taxes based on the lower rate they negotiated with the hotel. Some cities disagree, alleging the companies should remit all the taxes they've collected -- not just a portion.
A group of Texas cities late last month won a $20 million verdict in a class-action suit against Expedia, Orbitz, Priceline and Travelocity, among others. In the summer, the San Francisco tax assessor ordered many of the same travel companies to pay the city $41 million (the online travel companies have appealed for a refund).
Earlier this year, an independent hearing officer also ordered several online travel companies to pay Anaheim, Calif., $21 million in back taxes. And just two weeks ago, the state of Florida sued Expedia and Orbitz, alleging that while the online travel companies had been collecting taxes from consumers all along, they have only been paying a portion of the taxes owed to taxing authorities and keeping the rest as profit. "The taxes are being collected from the consumer, but are not being remitted in full," a spokeswoman for Florida's attorney general told me.
So what does any of this have to do with your next trip?
Nothing. And everything.
It's meaningless on one level, because you probably don't care where your hotel taxes go. When you're visiting another city, your tax dollars could be funding tourism development, schools, roads, or a gleaming new stadium. You don't get to decide. It's classic taxation without representation, and you can be forgiven for not caring whether your online travel company is pocketing a few extra bucks.
But you should still care about the outcome of this fight, according to the players. I spoke with the Interactive Travel Services Association (ITSA), which represents the major online travel companies, and a representative told me that this is already directly affecting you. "Defending against all of this litigation makes travel more expensive, because it costs significant time and resources," says Andrew Weinstein, an ITSA spokesman.
That assumes the big three online travel agencies likely to be affected by these court cases -- Expedia, Orbitz, and Travelocity -- are the only places where you can buy discounted hotel rooms. They aren't. Not only are there hundreds of other websites that sell bargain rooms, but don't forget off-line, human travel agents who can still find a great hotel rate, thank you very much.
Steven Wolens, the lead counsel for Dallas-based McKool Smith, who represented several of the Texas cities in last month's case, as well as Anaheim and San Francisco, says that this argument affects you if you live in one of the communities fighting for the tax revenue. "Taxpayers should care about this, because that money is being used to fund convention centers, schools and other projects," he says.
Had online companies paid the taxes they were supposed to during the past decade, he says, Washington would have an extra $125 million in its coffers (a figure that includes interest and penalties).
I can certainly see both sides of this issue. But is there a solution?
One fix is to clarify current laws. For example, in September, New York's hotel tax began requiring online companies to remit taxes based on the additional amount they charge the occupant. A tweak to the hotel tax may prevent a costly trip to court for other municipalities.
Then again, it might not. Several taxing authorities, including Los Angeles and the state of Texas, clarified their rules the way New York did, but the online travel companies ignored them, according to Wolens.
ITSA hopes to address this issue at the federal level by persuading Congress to pass legislation that would clarify its members' status as intermediaries, presumably in their favor.
How about travelers? Well, you have no control over where your hotel taxes go, but you can control how much you pay. A recent study by the NBTA Foundation, the education and research foundation of the National Business Travel Association, identified the most-taxed cities for travelers. Chicago, Seattle and Dallas topped the list. At the bottom were such destinations as Portland, Ore., Detroit, and Honolulu.
When it comes to hotel taxes and who gets to keep them, there isn't much you can do. But you can do something about where you go on vacation -- and where you book it.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the host of "What You Get For The Money: Vacations" on the Fine Living Network. E-mail him at firstname.lastname@example.org.
(c) 2009 Christopher Elliott. Distributed by Tribune Media Services, Inc.