Carol Hodes thought the "special" $209 room rate offered as part of an upcoming convention at the Bellagio Las Vegas was a reasonably good deal -- about $10 a night off the regular price.
"Then the group holding the event announced two weeks ago that the price had been lowered to $159," she said. Skeptical, she ran an online search and found that rooms were going for as little as $119 a night.
All across the travel industry, people who thought they were getting deals are discovering that they aren't. As airlines slash their fares, passengers with advance reservations are finding that their tickets weren't bargains. The "low" hotel rates? Turns out they had a lot lower to go. Ditto for cruise tickets and rental cars.
Fortunately, Hodes hadn't booked her room at the Bellagio yet, so she easily locked in a lower price. "I'm almost afraid to look and see if the price has been lowered again," says Hodes, a writer who lives in Old Bridge, N.J.
Others aren't so lucky. Many hotels refuse to refund a rate difference once a reservation is made. Most airlines balk at giving cash refunds when their prices fall, preferring to offer a credit and sometimes adding a hefty change fee, too. Maybe the only exceptions are car rental companies, which still allow you to cancel and rebook your reservation without penalty.
Erik Hastings, a syndicated talk show host who declared 2009 the "year of the travel deal," says most of the bargains are on the up-and-up. "There's been a tremendous increase in packages and deals since the beginning of the year," he told me. "I think 90 per cent of them are the real thing."
But how do you know? Here are a few tips:
1. Be a Deal-Watcher
"One of the best ways to know what a deal is -- or isn't -- is to monitor specials over a period of time," says Matthew Cheng, the founder and president of eCoupons.com (www.ecoupons.com). For example, if you want to go to Jamaica, you might sign up for the Air Jamaica and Sandals electronic newsletter a few months before making your reservations. If you did, says Cheng, you would see that one-way fares from New York to Montego Bay have fallen from $164 in November to $119 in December to $92 in January. "Meanwhile," he adds, "Sandals has offered promotions of up to 60 per cent off and three nights free." By getting an idea of what is -- and what isn't -- a bargain, you can steer clear of the non-bargains.
2. If It Looks Too Good to Be True, It Is
This is the cardinal rule for deal-finders. Many fake bargains are literally incredible. When a travel agent offered Lee Housekeeper a "deal" of $100 a night at a bed-and-breakfast near the end of the Light Rail during the presidential inauguration, "I said, 'Book it, Dano' -- without looking at a map," he recalls. Housekeeper, an editor who lives in San Francisco, had scored last-minute tickets to the inauguration and was grateful to get any accommodations close to Washington. Big mistake. It turned out the inn was a little bit further out of town. He had to pay a $100 cab fare to take him to the train station. Lesson learned? If it looks too good to be true, chances are, it is.
3. Beware of the Bait-and-Switch
It's a favorite game of travel companies that are desperate for your business. "Look for phrases like 'certain restrictions apply' or 'subject to booking fees'," says Ellie Kay, author of Living Rich for Less. For example, one restaurant website offered a $25 gift certificate for only $2. Unbelievable? Yes. While some participating restaurants had only a few stipulations -- like "dining in only, not good for carry out" -- others were far more restrictive. In extreme cases, they limited the coupon to "one per party, per month, per restaurant" or "valid with a minimum food purchase of $40, excluding alcohol, 18 per cent gratuity added to full bill," according to Kay. That's no deal. It's an elaborate way to get you in the door and then hit you with a full-price meal.
4. Pay Attention to the Details
The fine print is where you'll find the line between a true bargain and a bogus offer. For example, Barbara Hakala was quoted a $33 per night rate at a Ramada property near Disney World recently. "That wasn't the problem," she says. "The problem was the hotel charged a mandatory $5 per night fee for parking, use of the in-room microwave and refrigerator," says Hakala, a massage therapist from Springfield, Va. So her total rate was $38 a night, which is still pretty decent, but not the same deal she thought it would be. Never mind the fact that the hotel probably won't remove the fee even if you don't have a car and don't need to use the refrigerator or microwave. The point is, the rate is deceptively low, and you wouldn't know about it unless you reviewed the fine print. So read up -- or pay up.
5. Use the Right Tools
Social media is a terrific way to determine if an offer is right for you. Shooting a message to an online forum or a microblogging site like Twitter when you have a question is one of the best ways to find out if a bargain is a bargain. I also like Yapta (www.yapta.com), which can show a trend-line for airfares. "You can see the airfare pricing history on a number of flights between various city pairs," company spokesman Jeff Pecor told me. Of course, Yapta can also monitor your flight and notify you if the price drops. But airlines make it difficult -- sometimes impossible -- to get a refund. One Yapta user, Mary McInnis, recently e-mailed me when the price of her United Airlines flight to Hawaii dropped from $1,332 to $857 per ticket. United deferred her refund request to United Vacations, through which she had booked her trip. United Vacations hasn't responded to her request for a refund.
6. Assume Nothing
Even basic terms like "free" and "discount" can mean one thing to you but an entirely different thing to a clever marketer bent on selling you something. Edgar Dworsky, who blogs at the site consumer website Mouseprint.org (www.mouseprint.org), recently found an interesting definition of "buy one, get one free" on the Spirit Airlines website. You would assume anyone who takes advantage of a "buy one, get one free" offer would be able to book two flights for the price of one, right? Not right. "Spirit had a very different idea," he says. "The free trip had to be taken separately from the paid trip, by the same person, taxes and fees had to be paid again, and the free trip had to be months later than the paid trip." And that assumes Spirit is still in business when he qualifies for the second flight, he adds. Bottom line: ask the travel company to define its terms before you buy. Don't make any assumptions.
Remember, behind every bargain there's a smart travel marketer who is often using sophisticated technology to determine how much you'd be willing to pay for your next airline ticket or hotel room. Many of these people know where the line between a deceptive ad and one that's legit is, and they dance on it -- now more than ever.
"Your best bet," Stuart MacDonald, the chief executive of the Canadian travel site Tripharbor.com (www.tripharbor.com), told me, "is to be an informed traveler and let common sense rule the day."
Couldn't have said it better myself.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the host of "What You Get For The Money: Vacations" on the Fine Living Network. E-mail him at firstname.lastname@example.org.
(c) 2009 Christopher Elliott Distributed by Tribune Media Services, Inc.
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