Forget the Phone. Now Twitter is the Place to Get the Fastest Customer Service

By Jason Cochran

Posted on 10/08/2013, 10:30 AM

"Man invented language to satisfy his deep need to complain." —Lily Tomlin And man invented Twitter to make sure everyone had to listen. It's pretty obvious that Twitter is a hotbed of whining about bad service. People fume about everything from politicians to their bungled latte orders. It's as if Congressmen care and the barista was online to read it. But it's also true that many airlin...

Would You Believe a Roller Skating Rink at Sea? Bumper Cars, A Circus School, A Basketball Court? Controlled Sky-Diving? Read On and Weep

By Arthur Frommer

Posted on 10/07/2013, 10:15 PM

If I hadn't actually seen the press release, I wouldn't have believed it. On a new ship of Royal Caribbean Cruises debuting a year from now (the "Quantum of the Seas"), that cruiseline will offer an indoor sports and entertainment complex containing a roller-skating rink, bumper cars, a basketball court, and a circus school with trapeze instruction. For other passengers, there will be "c...

Our Most Recent Radio Travel Show (Sundays at Noon, Eastern Time) Received a Number of Challenging Questions from Listeners, of Which Ten are Representative

By Arthur Frommer

Posted on 10/07/2013, 12:45 PM

If you didn't listen to our most recent, Sunday Travel Show on radio (it is streamed live every Sunday, starting at noon Eastern Time on—the podcast can be downloaded at, you missed a lively interchange of travel questions between our listeners and ourselves. In the thought that some of this discussion may be helpful to travel planning, we're showing s...

Whether or Not to Book an African Safari Starting in Kenya is an Increasingly Difficult Decision to Make

By Arthur Frommer

Posted on 10/04/2013, 12:00 PM

Kenya, in East Africa, is regarded by many travellers, including myself, as Africa's best location for safari adventures at an affordable price. Botswana's lodges may be more elegant, and South Africa combines open-air safaris with urban attractions (CapeTown is a tourist favorite), but Kenya virtually guarantees an abundance of wildlife for your excursions into the bush, and offers wonde...

The Dalmatian Daytona: Croatia's Popularity with Young Travelers Surges

By Jason Cochran

Posted on 10/04/2013, 11:00 AM

According to the national tourism board of Croatia, some 300,000 United Kingdom residents flocked to the sunny Mediterranean country between January and August, a 24% rise from the year before. And most of them weren't well-heeled playboys. They were young. What's happening in Croatia? In a word: festivals. There are now more than 20 of them that take over islands and coastal towns, attractin...

That Rumor About the Easy Availability of Free-of-Charge Travel Insurance, is Only Partially (And Very Partially) True

By Arthur Frommer

Posted on 10/03/2013, 4:30 PM

How it began, heaven knows. But a great many rumor-mongers are telling their neighbors that they can obtain free-of-charge travel insurance for their next trip by simply signing on for the right kind of credit card. I was a target for that kindly advice on our recent radio travel show. One listener after another phoned in to say that if you equipped yourself with a certain brand of ...

Looking to fly over the holidays? To get the best airfares book your flight soon—very, very soon

By Pauline Frommer

Posted on 10/02/2013, 4:15 PM

If history is any guide, that is. The website Quartz recently did a study of data from booking engine and determined that the cheapest holiday airfares, last year, were sold in early October. In fact, for both Christmas and New Year's, the lowest airfares, for travel within the USA, were purchased on October 11. So set an alert folks! Alas, the window for Thanksgiving airfares has...

Government Shutdown: What Travelers Can Still Do, and What's Closed

By Jason Cochran

Posted on 10/02/2013, 4:15 PM

There are lots of long, explaining articles about what's causing the shutdown, but they don't make it easy to figure out what's closed for travelers and what's open. We'll make this short and sweet. Here's what's closed: * National Park units are closed. That means everything, even outdoor monuments. Overnight lodgers have until Thursday to vacate. (In what appears to be a form of p...

JetBlue Upgrades Its Standard Seats: Power Outlets, Bigger TVs, Triple the Channels

By Jason Cochran

Posted on 09/30/2013, 6:00 PM

At a media event on the roof of its New York City headquarters today, set-price airline JetBlue, which since it inception has been a one-class airline, unveiled an overhaul of its seating. Ostensibly, the event was to promote Mint, a new top-tier seating category designed to poach business from rival carriers on the NYC-LAX route—and, so far, only on that route. Starting at $600 one-way cross...

Friday Finds: A Flotilla of Cruise Bargains, From River Cruise Savings to Two-For-One Deals on Deluxe Ocean-Going Vessels

By Pauline Frommer

Posted on 09/27/2013, 5:15 PM

I'm not sure what they're, er, put in the water, but we're seeing a number of unusually good cruise deals this week. Here's a sampling: *Danube Sailings: Virgin Vacations is always a source of good bargains, but they've outdone themselves this week with a $500 off deal on selected Danube River Cruises . The key to getting the savings is using the secret code, which is: VNB38RC500. The discoun...

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