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No More Airline Miles for Hotel Stays Among Changes to Hilton's Loyalty Program

By Zac Thompson

Posted on 01/10/2018, 11:30 PM

Hilton Worldwide is making changes to its 70-million-member hotel loyalty program, Hilton Honors. Among the most consequential of the updates: Starting April 1, members will no longer be able to earn airline miles from stays at Hilton hotels. Though it will still be possible to transfer loyalty points to the airline of your choice, the move makes it even harder for ordinary travelers to gain mile...

Another Big Hotel Chain Makes Cancelling Costly

By Jason Cochran

Posted on 07/25/2017, 5:15 PM

In June, Marriott changed its rules about cancelling hotel reservations. Before then, customers usually could cancel a room all the way until the day of check-in, sometimes the day before, and suffer no penalty. But as of this summer, the new Marriott deadline is 48 hours in North America and Latin America. If you don't cancel your Marriott room at least two days before check-in, you must pay t...

Hilton To Charge More To Let You Cancel?

By Jason Cochran

Posted on 03/01/2016, 6:15 PM

Remember last fall, when Hilton started testing a mandatory $50 fee for cancellations no matter how early they were made? Yeah, well, the hotel company finally picked up on what was blindingly obvious to the rest of us: That kind of thing angers customers. Hilton ended that test. In fact, you could say it went down in flames. Instead, the hotel is looking at copying the airlines (and c...

Meet Hilton's New Affordable Hotel Brand

By Jason Cochran

Posted on 01/25/2016, 6:45 PM

Hilton has launched yet another hotel brand—the 12th in its current portfolio— by announcing that it intends to push this one to being its largest in terms of nationwide room count. Tru by Hilton is targeted to open hundreds of properties in the coming years, and with that trajectory will soon overtake Hilton's Hampton brand. In fact, although you haven't stayed in a single Tru yet, there ...

Hilton's New Mandatory $50 Cancellation Fee

By Jason Cochran

Posted on 12/28/2015, 5:45 PM

The giant Hilton hotel brand is piloting a new way to make life miserable for travelers: It has started charging $50 for cancellations, no matter when they're made.  Under the new rules, once customers have made a reservation, it will cost $50 to get out of it, even if the change is requested weeks before the date.  Previously, most hotels allowed cancellations up until the posted dead...

Hilton Yanks Adult Movies

By Jason Cochran

Posted on 08/28/2015, 5:00 PM

Not like you ever rented one, but porn movies are being eliminated from all Hilton hotels' in-demand movie selection. Said Hilton in a statement, as if it was something you might have purchased, "While the vast majority of our properties already do not offer this content today, this content will be phased out of all other hotels subject to the terms of their contracts." Advocacy group ...

Is Last Minute, Spontaneous Travel Now a Thing of the Past? Yes....And No

By Pauline Frommer

Posted on 11/22/2014, 5:00 PM

It’s been a good several years since the airlines offered regular last-minute deals. According to a study of 180 million ticket sales by the Airline Reporting Corporation (the middleman that handles transactions between the airlines and thousands of travel agencies) the early birds are doing far better than those who delay. According to the ARC’s study, bookings 57 days in advance garner ...

Hilton and Marriott Announce Strict New Fees for Last–Minute Cancellations

By Pauline Frommer

Posted on 11/18/2014, 8:15 PM

Just as Cinderella had to high tail it home before the stroke of midnight, from January 1st on, travelers heading to a Hilton or a Marriott property will have to remember to cancel their reservations by 11:59pm local time on the day prior to arrival. Those who don't make that deadline won't be changed into a pumpkin, but they will be charged for a full nights' stay. This new policy will i...

These Three Newly Announced High-Design, Lower-Priced Hotel Brands Are the Future of Budget Travel

By Jason Cochran

Posted on 10/15/2014, 5:15 PM

Prototype room of the new Hub by Premier Inn   Almost as if they knew their core product is losing appeal with a significant sector of the hotel-going public, three major hotel giants have announced new higher-concept offshoots that promise to be markedly cheaper and include more useful free extras than their parent brands.    • Hilton has announced something called Canop...

What to Expect from Hilton's New Room Selection App and How It Will Change Hotels

By Jason Cochran

Posted on 07/31/2014, 7:30 PM

Okay, travel nerds, here's what I predict will happen soon.  Bustling new websites will be devoted to which specific hotel rooms are the best ones to book. Travelers will debate, sometimes bitterly, the finer points of palm tree placement outside a resort's windows. Hotel staff will learn how to handle guests who won't rest until they're reassigned from 431 to 432. Rooms with numbers ...

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