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United Airlines Will Now Automatically Hold Some Connecting Flights for Late Passengers

By Zac Thompson

Posted on 06/20/2019, 6:00 PM

Thanks to new technology, United Airlines will automatically hold some flights for passengers trying to make tight connections—and those passengers don't have to do anything extra beyond, of course, hightailing it to the gate. The new tool, called ConnectionSaver, was introduced at Denver International Airport in February and later expanded to Chicago O'Hare International Airport, two of United's...

Hey, Airlines! Maybe We Don't Want to Watch TV on Our Phones

By Jason Cochran

Posted on 03/05/2019, 12:00 AM

The airlines have stripped coach passengers of nearly every vestige of dignity—our legroom, our food, our free checked bags. But they're not done yet. Now they are taking away seatback entertainment systems. Last year, Alaska Airlines took over Virgin America, one of the world's top-rated airlines for customer service. Virgin had a devoted following. Customers loved the carrier's sassy style an...

Another New Fee, Courtesy of United Airlines

By Pauline Frommer

Posted on 08/21/2018, 4:00 PM

About five years ago, Saturday Night Live scored some laughs with a skit that parodied "priority boarding" announcements at the airport gate. A uniformed Tina Fey and Taran Killam stood behind a podium and called upward of 20 different categories of flyers before they got to "Group 2" as their SNL castmates grew comically agitated waiting to board. Back then, it seemed like the madness at the gate...

United’s Updated Pet Policy: Ban Certain Breeds

By Zac Thompson

Posted on 05/02/2018, 9:30 PM

United Airlines has updated its pet-carrying policy following a comprehensive internal review in the wake of a disastrous couple of weeks in March.  First a French bulldog died on a plane after a flight attendant instructed the owners to put its pet carrier—with the dog still inside—in the overhead compartment. Then the airline sent two separate dogs toward the wrong destinations; one wound up in...

Why Wall Street Doesn't Want You to Have Cheap Airfare

By Jason Cochran

Posted on 01/27/2018, 12:00 AM

It was a blip in the headlines last week, barely noticed amid a circus of political stories: United Airlines stock plunged 6%. At the same time, Delta dropped 5.4% and Southwest went down 4.8%. In fact, all the major airlines dipped. Investors were displeased for some reason. Why? Because United announced that it would be increasing capacity by 4 to 6% over the next three years.  That's righ...

United Airlines Called Out for Hurricane Irma Price Gouging

By Jason Cochran

Posted on 09/06/2017, 9:00 PM

Hurricane Irma is the most severe hurricane ever measured in the Atlantic Ocean, and millions of people are being told to get out of its way. Amid the pre-storm scramble on Wednesday, Dan Rather's News and Guts Facebook page posted a serious allegation for United Airlines (any errors were in the original post): "We are genuinely curious if anyone in South Florida or Miami has tried to book a flig...

The Travel Industry Steps Up for Hurricane Harvey—And Rewards Those Who Help

By Pauline Frommer

Posted on 08/29/2017, 10:00 AM

As Biblical flood scenes flash across T.V. screens, and the battered residents of Texas brace for a clean-up of massive proportions, help is on its way from the travel industry. We’ve heard about a number major companies that are doing their bit for those affected by the storm and reward travelers who help. Airbnb: To aid those who would give shelter to evacuating Texans, Airbnb is allowing would-...

The Case of the Missing Gift Certificate: Flying in the Age of Monopolies

By Pauline Frommer

Posted on 08/15/2017, 1:15 AM

An airplane aisle separated the haves from the have nots. I’m not writing about the aisle separating business class and economy. No, in this case, the left-side of the plane, on a six hour flight from San Francisco to New York City, was in a 21st century crisis: our seatback monitors were on the fritz. The right hand side passengers were lulled into a stupor by visions of Americans who supposedly h...

Is This the End of Air Passenger Bumping?

By Pauline Frommer

Posted on 07/13/2017, 5:15 PM

United Airlines' test of a new program could solve one of the biggest problems the airline industry has created for itself....

Media Stories About the Violent Removal of a Passenger from His Flight Have Overlooked Important Considerations

By Arthur Frommer

Posted on 04/14/2017, 12:00 AM

Arthur Frommer weighs in on airline overbooking—and why passengers should be compensated a lot more....

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