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Beware! A New Airfare Gotcha Penalizes Travelers on Multi-Stop Itineraries

By Pauline Frommer

Posted on 04/12/2016, 11:30 PM

TimDorr/Flickr The majority of travelers buy non-refundable airfares for a simple reason: They're vastly less expensive than refundable fares. But those who try to book itineraries with several stops have been finding, in the past month, that they no longer are given the option of purchasing that cheaper form of fare—at least on Delta, United, and American Airlines. Our thanks to ...

Snacks Are Back On United Airlines

By Pauline Frommer

Posted on 12/10/2015, 3:15 PM

Well here's some news that may put a smile on your face (just as it's moving your belt buckle an inch more towards your hips). United Airlines has announced that it will be bringing back free snacks to "thousands of its flights" beginning in February of 2016. Just which of those flights hasn't been specified, though the snacks have been revealed. Morning travelers (before 9:45 am departure...

The Department of Transportation Is Getting Serious About Airlines Compensating Passengers for Damaged Luggage

By Pauline Frommer

Posted on 12/02/2015, 9:15 PM

If you think passengers are being treated disrespectfully by the airlines—what with ever shrinking seats and ever growing fees—consider what their luggage is going through. Recently, a series of video have gone viral, showing baggage handlers hurling luggage onto conveyor belts in Riyadh, Saudi Arabia, and playing a rough game of "who can toss the bag the farthest" on the tarmac in San Jose, C...

American Airlines Changes Its Frequent Flyer Program, Making It Near Impossible for Average Joes to Earn Miles Just from Flying Any Longer

By Pauline Frommer

Posted on 11/24/2015, 12:45 PM

And then there were none. Did you hear a loud groan last week? That was the members of American Airlines' frequent flyer program—well, all but the business travelers—reacting to the announcement that the last major carrier to be giving awards points for miles flown was moving to a points for cash system. It joins Delta, United and pretty much every carrier but Alaska, Spirit and Frontier i...

Airfares Are Dipping Once Again (and Two Other Pieces of Good News for Flyers)

By Pauline Frommer

Posted on 10/20/2015, 3:30 PM

Overly chatty seatmates, cramped seating and long security lines: these unhappy byproducts of airline travel aren’t going away anytime soon. But this week, several news events suggested that, in other ways, flying will be getting better for travelers in the coming months. Most importantly, prices are dipping. Hopper, an app that tracks airfares and advises users when to book, came out wit...

The Time Has Come to Consider Re-Regulation of the Airline Industry

By Arthur Frommer

Posted on 06/25/2015, 11:30 PM

  In a modern democracy, "regulation" is no longer a dirty word. Unregulated medications can hurt or kill you, unregulated monopolists can destroy competition, and unregulated home construction can lead to disastrous fires. Although a small number of extreme libertarians will disagree with regulation of the above activities or products, the majority of Americans fervently approve ...

American Airlines Goes Its Own Way on Frequent Flyer Miles….For Now. And Travelers Should Be Grateful

By Pauline Frommer

Posted on 11/15/2014, 4:15 PM

Loyalty doesn’t always go both ways. That’s the sad truth that members of the frequent flyer programs for most of the major North American carriers found out this fall when two of the biggies—Delta and United—announced that they would be instituting major changes to their loyalty programs. To be fair, those changes brought them into line with the policies already being used by Southwest A...

Evil Twins: The Two Worst New Developments in Travel

By Pauline Frommer

Posted on 07/16/2014, 7:45 PM

I’m mad as hell and I don’t want to vacation anymore! Scratch that.  I still want to vacation. But relaxing is going to be more difficult, thanks to a pair of ugly developments in the last six months that I think mar the travel experience. Paying for Restaurant Reservations You’re heading to a new city and you’ve heard there’s a great restaurant there you should try. A mon...

Frequent Changes for Frequent Flyer Programs: Another Consumer Unfriendly Switcheroo Is on the Horizon

By Pauline Frommer

Posted on 06/10/2014, 6:00 PM

Lassie may be loyal. But flyers—at least those who aren’t business travelers—may want to ditch that strategy. That’s the only conclusion to come to after the latest announcement from United Airlines that, like Delta Airlines, it will be switching to a revenue based points system.  (Delta’s new program goes into effect on January 1 of 2015). What that means is that UA travelers, starti...

Power Outlets Coming to An Airport Near You Thanks to a New Initiative From United Airlines

By Pauline Frommer

Posted on 03/31/2014, 1:45 PM

The hunt for power outlets at the airport is about to get easier, at least for the passengers of United Airlines (the second largest carrier in the US). Last week it announced that it would be adding 500 new charging stations to its gates in major hubs across the United States. The Chicago stations should be up and running by now (each of which contains 6 outlets and 2 USB ports). In the ...

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