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The Case of the Missing Gift Certificate: Flying in the Age of Monopolies

By Pauline Frommer

Posted on 08/15/2017, 1:15 AM

An airplane aisle separated the haves from the have nots. I’m not writing about the aisle separating business class and economy. No, in this case, the left-side of the plane, on a six hour flight from San Francisco to New York City, was in a 21st century crisis: our seatback monitors were on the fritz. The right hand side passengers were lulled into a stupor by visions of Americans who supposedly h...

Dramatic Drop in Airline Bumping Following United Incident

By Zac Thompson

Posted on 08/10/2017, 12:00 AM

U.S. airlines have dramatically reduced the number of passengers bumped from flights, according to the Department of Transportation. In the agency's latest report card on airline performance, figures show that just one out of every 19,000 customers was not allowed on a plane due to overbooking in the first half of 2017. That's the least amount of bumping since the government began tracking it in ...

Primera to Become Latest Low-Cost Transatlantic Airline

By Zac Thompson

Posted on 08/09/2017, 12:00 AM

Yet another low-cost European airline has announced plans to enter the increasingly crowded transatlantic market. Danish carrier Primera Air will begin offering daily flights between Newark and the U.K.'s London Stansted Airport on April 19 of next year. Daily service from Newark to Paris and Birmingham, England will be added on May 18. By the end of June 2018, the company will also be flying bet...

Eight Observations About Travel That May Be of Use for Your Next Vacation

By Arthur Frommer

Posted on 07/21/2017, 12:00 AM

Quick thoughts on Airbnb, Disneyland, airlines, Cuba, Washington's National Museum of African American History and Culture, and other recent travel developments...

WATCH: British Airways's New Star-Studded Safety Video

By Zac Thompson

Posted on 07/19/2017, 4:00 AM

Here's the thing about cutesy airplane safety videos: They're pretty charming the first time you see them, and there's some residual enjoyment to be gained the second or even third time around. But with any viewings after that—especially if they come close together—you're ready to scream, "ENOUGH WITH THE JOKES! JUST TELL ME WHERE THE EXITS ARE!!" So if you fly British Airways a lot, you m...

Too Hot to Fly in Phoenix

By Zac Thompson

Posted on 06/21/2017, 4:00 AM

Did you know that it can be too hot to fly? Extreme heat causes changes in air density that make it difficult for planes—especially small ones—to take off.  Travelers are learning that little science lesson this week in Arizona, where a heat wave with temperatures that could reach 120 degrees forced American Airlines to cancel about 50 flights at Phoenix Sky Harbor International Airpor...

Coming Soon: First Nonstop Flights Between U.S. Mainland and British Virgin Islands

By Zac Thompson

Posted on 06/15/2017, 4:00 AM

The first nonstop commercial flights between the U.S. mainland and the British Virgin Islands (BVI) are expected to begin operating sometime this summer. Up to now, most U.S. travelers have reached this floating Caribbean paradise by catching a connecting flight in San Juan, Puerto Rico, or taking a plane to St. Thomas in the U.S. Virgin Islands and riding a ferry. But if all goes as p...

American Airlines Reducing Legroom in Economy Class

By Zac Thompson

Posted on 05/05/2017, 4:00 AM

American Airlines is taking away some more legroom in the economy cabin.  The carrier's new Boeing 737 Max jets, which are set to begin arriving later this year, will have a "seat pitch"—the space between the same spot on two seats—of 30 inches instead of the current 31 in most rows. Unlucky passengers seated in the last two rows on the aircraft and another closer to the front will have to...

United Announces Customer Service Changes

By Zac Thompson

Posted on 04/28/2017, 4:00 AM

This week United Airlines released its Review and Action Report relating to the violent removal of passenger David Dao from an overbooked flight in Chicago on April 9 (you've definitely seen the videos). In addition to a recap of what went down and where the airline failed, the report lists 10 new or updated customer service policies designed to prevent something like this ever happening a...

United's Ongoing PR Nightmare

By Zac Thompson

Posted on 04/27/2017, 4:00 AM

United Airlines continues to have nightmarish PR troubles. The carrier's barrage of bad press began earlier this month, when cell phone footage of physician David Dao being violently dragged from an overbooked flight at Chicago O'Hare surfaced online, sparking worldwide outrage. To make matters worse, United CEO Oscar Munoz bungled the apology—in fact, it took him three tries to get it rig...

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