The U.S. Frequent Flyer Program with the Highest Customer Satisfaction Is...

By Zac Thompson

Posted on 11/17/2017, 12:00 AM

Measuring loyalty programs separately from overall airline satisfaction for the first time, the market research company J.D. Power devised a 1,000-point scale rating the six largest U.S. carriers on four factors: earning/redeeming rewards, program benefits, account management, and member communication. JetBlue's TrueBlue program came in first with a score of 800, narrowly beating out Alaska Ai...

Is This the End of Air Passenger Bumping?

By Pauline Frommer

Posted on 07/13/2017, 5:15 PM

United Airlines' test of a new program could solve one of the biggest problems the airline industry has created for itself....

App Lets Anyone Sneak into Airport Lounges

By Jason Cochran

Posted on 08/11/2016, 8:00 AM

Ever gazed longingly at the door of an airline business class lounge when you were only carrying a pathetic economy-class ticket? Polish computer security expert Przemek Jaroszewski has—and he hacked his way past the velvet ropes.   Jaroszewski, a frequent flier, figured out that most airport lounges don’t actually cross-reference passengers with actual bookings. They merely scan codes...

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