advertisement

Spit Take! Study Says Don't Drink the Water on Planes

By Zac Thompson

Posted on 09/12/2019, 3:00 AM

You should probably stick to bottled water in the skies. That's the conclusion of a new study measuring airline water safety, conducted by Hunter College's New York City Food Policy Center and DietDetective.com. Researchers analyzed the quality of the drinking water on 11 major airlines and 12 regional carriers, considering criteria such as reports of positive E. coli and coliform samples as...

The Worldwide Airline Ranking Is Out. Can You Guess Where U.S. Airlines Place?

By Zac Thompson

Posted on 06/20/2019, 5:45 PM

If you have been aboard a flight operated by a U.S.-based airline lately—where the conditions are cramped and the only mood settings are anxious and angry—you will not be surprised to learn that U.S. carriers didn't do so great on the annual ranking of worldwide airlines released by Skytrax, a research firm that keeps tabs on 300 carriers across the globe. U.S. airlines didn't crack the top 10. ...

JetBlue Increases Baggage Fee, Leading Way for Copycats

By Jason Cochran

Posted on 08/28/2018, 6:00 PM

It's like a cautionary fairy tale. There once was a fun-loving, egalitarian airline that wanted to revolutionize the industry. All seats were given personal TVs, there was only one type of aircraft and one class of service to keep maintenance costs and fares low, and, best of all, there were no checked bag fees. "No, no, no," promised the little airline. "We will not charge to check bags like a...

The U.S. Frequent Flyer Program with the Highest Customer Satisfaction Is...

By Zac Thompson

Posted on 11/17/2017, 12:00 AM

Measuring loyalty programs separately from overall airline satisfaction for the first time, the market research company J.D. Power devised a 1,000-point scale rating the six largest U.S. carriers on four factors: earning/redeeming rewards, program benefits, account management, and member communication. JetBlue's TrueBlue program came in first with a score of 800, narrowly beating out Alaska Ai...

United Airlines Called Out for Hurricane Irma Price Gouging

By Jason Cochran

Posted on 09/06/2017, 9:00 PM

Hurricane Irma is the most severe hurricane ever measured in the Atlantic Ocean, and millions of people are being told to get out of its way. Amid the pre-storm scramble on Wednesday, Dan Rather's News and Guts Facebook page posted a serious allegation for United Airlines (any errors were in the original post): "We are genuinely curious if anyone in South Florida or Miami has tried to book a flig...

JetBlue Testing Facial-Recognition Boarding in Boston

By Zac Thompson

Posted on 06/07/2017, 4:00 AM

Starting this month, it will be possible to use your face as a boarding pass at Logan International Airport in Boston. JetBlue Airways is testing a facial-recognition system on its Boston-Aruba route, making it the first airline to try out the futuristic technology—a sci-fi staple—in real life. Here's how it will work for passengers: Instead of checking in with a boarding pass, you...

JetBlue Now Offers Free Wi-Fi for All on Every Flight

By Zac Thompson

Posted on 01/13/2017, 5:00 AM

JetBlue has good news for passengers terrified of spending a single solitary second away from the internet: The carrier now offers free high-speed Wi-Fi at every seat on every flight within the contiguous United States.  Introduced in 2013, the airline's Fly-Fi network has finally been expanded to the entire fleet of aircraft. What's more, you don't have to wait until the plane reaches a c...

Priceline Ditches Its "Name Your Own Price" Program for Airfares. What's the Real Meaning of This Move for Consumers?

By Pauline Frommer

Posted on 09/08/2016, 1:30 PM

When Priceline launched its “Name Your Own Price” feature for airfare some 15 years ago, the effect was electric. A major company had pulled back the curtain, letting the public in on a dirty little secret no one in the travel industry wanted them to know: that prices were always negotiable. But this week Priceline announced that it would no longer be offering bidding for airfares. Which ...

First Flight from U.S. to Cuba in More Than 50 Years

By Zac Thompson

Posted on 09/01/2016, 4:00 AM

In air travel, yesterday was one for the history books. The first regularly scheduled commercial passenger flight between the United States and Cuba in more than 50 years left Fort Lauderdale on Wednesday morning and landed in the central Cuban city of Santa Clara a little after 11 a.m.  JetBlue flight 387 marked the beginning of a new era in Caribbean travel, following decades of a tr...

Eight Airlines Granted Tentative Approval for Flights to Havana

By Zac Thompson

Posted on 07/07/2016, 11:30 PM

Seems like there's a fresh piece of Cuba-related travel news every day. The latest: eight US airlines have received tentative approval from the Department of Transportation to operate direct flights to Havana. The flights could start taking off as early as September—when they do, they'll be the first commercial US flights to Cuba's capital city in more than 50 years. Here are the winning airli...

Displaying entries 1 - 10 of 25 in total