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Another Big Hotel Chain Makes Cancelling Costly

By Jason Cochran

Posted on 07/25/2017, 5:15 PM

In June, Marriott changed its rules about cancelling hotel reservations. Before then, customers usually could cancel a room all the way until the day of check-in, sometimes the day before, and suffer no penalty. But as of this summer, the new Marriott deadline is 48 hours in North America and Latin America. If you don't cancel your Marriott room at least two days before check-in, you must pay t...

New Ideas from Marriott: Communal Rooms and Automatic Booze Dispensers

By Zac Thompson

Posted on 01/31/2017, 5:00 AM

Last week Marriott International gave the public a preview of some of the ideas the hotel megachain is considering for rollout in the coming months. The sneak peek was given to attendees of the Americas Lodging Investment Summit in downtown Los Angeles. One of the most talked-about concepts had to do with hotel layout; another had to do with booze. The layout idea, which is being c...

Zippier Wi-Fi Coming to Your Next Hotel

By Pauline Frommer

Posted on 12/15/2016, 8:30 PM

Though you might not see much difference in the bedroom decor from a Marriott Hotel in one city to another one city over, each is likely to have a different owner. That's because the major hotel chains are actually franchises. Why should you, the consumer, care? Because with so many chefs in the "lodgings soup", needed changes can come more slowly to franchised operations than non-franchis...

Marriott Finalizes Purchase of Starwood, Creating World's Biggest Hotel Chain

By Zac Thompson

Posted on 09/27/2016, 4:00 AM

On Friday, Marriott International's $13 billion acquisition of Starwood Hotels & Resorts Worldwide was finalized, having been delayed for months pending approval from U.S., European, and Asian antitrust regulators (the Chinese government was especially poky). The move creates the world's largest hotel chain, spanning more than 5,700 properties and 1.1 million rooms in more than 110 cou...

Marriott Brings Hotel Brand Aimed at Millennials to USA

By Zac Thompson

Posted on 07/19/2016, 12:15 PM

Hotel chains have begun courting Millennials—travelers in their 20s and 30s who have been spending more and more money on trips. Two of the generation's defining characteristics are said to be a fixation on technology and a fondness for laid-back communal spaces, so in the future you can expect a lot more hotels with internet TV and ping-pong tables in the lobby. To wit: Marriott Internati...

Marriott Gives Up Trying to Block Your Wi-Fi—Other Hotels Better Not Try, Either

By Jason Cochran

Posted on 01/30/2015, 10:30 PM

Marriott tried very hard to get the government to allow it to block your Wi-Fi signal. The hotel brand attempted to justify the act as a "security" measure, but in practice, doing so forced guests to purchase its own expensive signal if they wanted to get online while on Marriott premises. Last fall, the federal government has slapped Marriott with a $600,000 fine for blocking guest Intern...

Is Last Minute, Spontaneous Travel Now a Thing of the Past? Yes....And No

By Pauline Frommer

Posted on 11/22/2014, 5:00 PM

It’s been a good several years since the airlines offered regular last-minute deals. According to a study of 180 million ticket sales by the Airline Reporting Corporation (the middleman that handles transactions between the airlines and thousands of travel agencies) the early birds are doing far better than those who delay. According to the ARC’s study, bookings 57 days in advance garner ...

Hilton and Marriott Announce Strict New Fees for Last–Minute Cancellations

By Pauline Frommer

Posted on 11/18/2014, 8:15 PM

Just as Cinderella had to high tail it home before the stroke of midnight, from January 1st on, travelers heading to a Hilton or a Marriott property will have to remember to cancel their reservations by 11:59pm local time on the day prior to arrival. Those who don't make that deadline won't be changed into a pumpkin, but they will be charged for a full nights' stay. This new policy will i...

Marriott Urges Guests to Tip Housekeepers to Overcome the Shortfall of Inadequate Wages—Say What?

By Jason Cochran

Posted on 10/07/2014, 3:00 PM

Marriott is placing pre-printed envelopes in 160,000 rooms to encourage guests to express "gratitude" to its workers in the form of cash. The initiative, called The Envelope Please, purports to be about making hotel workers feel "seen and validated" and less "overlooked." In its press releases touting the initiative, Marriott did not exactly say that we ought to tip because its workers are...

Offended by Political TV in Your Hotel Lobby? Your Hotel Manager Chose The Channel

By Jason Cochran

Posted on 08/29/2013, 5:00 PM

Hotel companies spend millions of dollars creating warm-and-fuzzy feelings about their brands and crafting the sensation that a stay there will make customers feel welcome and comfortable. Good hospitality is all about making someone feel at home. Yet the instant you walk into many hotels, the jagged tones of discord are thrust in your face. Given the fevered level of partisan rhetoric pol...

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