advertisement

Hotel Satisfaction Nearing Plateau as Perks Become Expected

By Zac Thompson

Posted on 07/14/2016, 12:15 PM

J.D. Power's annual study measuring hotel guest satisfaction was released this week. The takeaway: while overall satisfaction increased, it appears to be reaching a plateau as certain perks become de rigueur. Offerings like free WiFi and breakfast, which used to be seen as special by hotel guests, are now taken as the norm—and that's one reason, analysts say, why the satisfaction uptick was muc...

Displaying 1 entry