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Does Southwest's "Bags Fly Free" Policy Cause Delays?

By Zac Thompson

Posted on 08/26/2016, 4:00 AM

Southwest Airlines makes a big deal out of still not charging passengers for checked bags (well, up to two bags, anyway), even as the carrier's major competitors have all instituted fees over the course of the last decade. A recent study published in the journal Management Science, however, found that letting "Bags Fly Free" might be hurting Southwest's on-time performance. Which begs ...

Senators Demand Answers from Delta, Southwest

By Jason Cochran

Posted on 08/17/2016, 8:45 PM

In the past month alone, service on two major U.S. airlines ground to a halt because of computer glitches. Now, some Senators demand to know why the country's airlines are falling apart and can't cope with their self-created problems. “Now that four air carriers control approximately 85 percent of domestic capacity," they wrote jointly in a letter, "all it takes is one airline to experien...

Southwest Airlines Continues to Grapple with Effects of Computer Glitch

By Zac Thompson

Posted on 07/22/2016, 12:15 PM

Southwest Airlines and its passengers continue to grapple with the effects of a computer glitch on Wednesday that has canceled and delayed more than 1,000 flights. The carrier says that a failed router is to blame for crashing the company's computer system for 12 hours on Wednesday—an incident expected to have consequences lasting into the end of the week. Southwest says it's currently upd...

Eight Airlines Granted Tentative Approval for Flights to Havana

By Zac Thompson

Posted on 07/07/2016, 11:30 PM

Seems like there's a fresh piece of Cuba-related travel news every day. The latest: eight US airlines have received tentative approval from the Department of Transportation to operate direct flights to Havana. The flights could start taking off as early as September—when they do, they'll be the first commercial US flights to Cuba's capital city in more than 50 years. Here are the winning airli...

Southwest Unveils New, Wider Seats

By Zac Thompson

Posted on 06/22/2016, 12:15 PM

You might find a little more legroom on Southwest Airlines flights by the end of the year. The carrier has announced that it's installing what the company calls the "widest economy 737 seat" available on 28 of its 737-800 planes as part of a redesign of cabin interiors. Upholstered in blue composition leather, the slimline seats feature adjustable headrests and reconfigured seat-back pockets, t...

Two More Airlines Start Charging for the First Checked Bag: Will Free Bags Go Extinct?

By Jason Cochran

Posted on 09/20/2014, 5:30 PM

Sorry, Canada. Your Westjet just decided to start charging standard passengers for the first checked bag. One would think that would give rival Air Canada in an advantageous position with consumers. But no. Almost as if the airlines were not in competition but in league, Air Canada immediately sprang its own $25 fee on customers. Both airlines will start charging feeds to you lowly economy-far...

Two Airlines Now Selling Wi-Fi for Just $2

By Jason Cochran

Posted on 01/24/2014, 3:45 AM

This year is already shaping up to be the year that the major airlines finally caught up with earthbound Wi-Fi availability. This week, Delta announced a new in-flight product: It now sells Wi-Fi for tablets and smartphones for $1.95 provided the flight is two hours or less in duration. It joins Southwest, which began offering gate-to-gate Wi-Fi access for messaging for the same afford...

The Truth is Out: Airline Mergers Do Indeed Result in Higher Prices

By Jason Cochran

Posted on 08/14/2013, 3:45 PM

If you weren't sure where to come down on the airline merger debate, a position is becoming clearer. Yesterday the Department of Justice put its own foot down on the union of American Airlines and U.S. Airways. The DOJ hasn't blocked an airline merger since 2001, but something broke. It has had enough. This may be why: The AP's Scott Mayerowitz reports that airfares have gone up, even when...

Spirit Airlines Quietly Ditches Its 800 Number, Domestic Airfares Are Down to Many Popular Destinations, and More Airline News

By Pauline Frommer

Posted on 05/11/2013, 1:15 PM

What's the difference between 800 and 801? The first is a toll-free call, and the second is an area code in Utah. Which does Spirit Airlines use for its reservations number? The one that has customers footing the bill, of course. I have to give thanks for that bit of intel to a Florida reader who alerted me the change. (I don't know when it happened). And you have to give chutzpah points t...

Spirit Airlines Quietly Ditches Its 800 Number, Domestic Airfares Are Down to Many Popular Destinations, and More Airline News

By Pauline Frommer

Posted on 05/11/2013, 1:15 PM

What's the difference between 800 and 801? The first is a toll-free call, and the second is an area code in Utah. Which does Spirit Airlines use for its reservations number? The one that has customers footing the bill, of course. I have to give thanks for that bit of intel to a Florida reader who alerted me the change. (I don't know when it happened). And you have to give chutzpah points t...

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