Arriving international passengers clear Customs on the ground level of Terminal 3 at the José Martí International Airport (tel. 7/266-4133; airport code HAV). All of the major car-rental agencies have kiosks or booths just outside of Customs. There's also an Infotur kiosk (tel. 7/266-4094; www.infotur.cu), where you can buy a map and pick up some brochures, and a Víazul kiosk (www.viazul.cu), where you can book advance bus tickets.
There's an ATM among all the booths and kiosks on the ground floor, and another on the second floor, where departing passengers check in. Etecsa, the national phone company, has booths with card-operated pay phones on this level, as well as on the second floor. You can either buy a card from them, or from one of the souvenir vendors on the second floor. Internet is also available.
Taxis wait in a long line just outside the ground-floor exit. In 2008, all taxis changed their name to Cubataxi and all are run by the Ministry of Transport. The rate to any hotel in downtown Havana is CUC$20 to CUC$25; airport taxis refuse to use their meters on this run.
Some charter flights and all national flights arrive at either Terminal 1 or 2. Both terminals also have Infotur offices or kiosks, an ATM, telephones, and taxis.
If you're driving from the airport, the main artery into Havana is Avenida de Rancho Boyeros. This will bring you to the Plaza de la Revolución and the towering José Martí Memorial. In general terms, if you continue straight, or roughly north toward the sea, you will hit the University of Havana and Vedado. Miramar and Playa will be to the left (west) and are best reached via the Malecón, while Centro Habana and La Habana Vieja will be to the right (east).
Entering Havana by car is a confusing mess. Almost none of the major arteries into downtown are marked. This is especially true of the Autopista Nacional coming in from the east, which dumps you unceremoniously into the midst of an urban mess of some of the city's outer neighborhoods. Similarly, while there is ostensibly a beltway, or Circunvalación, around the downtown area, it and its various exits are virtually entirely unmarked.
One good tactic for navigating Havana is to somehow find your way to the Malecón; from there, the entire city is relatively easily accessible. The main thoroughfare through Miramar and Playa is Avenida 5.
The principal train station, or Estación Central, is located in La Habana Vieja at Calle Egido and Calle Arsenal (tel. 7/861-4259). There are always taxis waiting.
The main Víazul bus station (tel. 7/881-1413 or 7/881-5652; www.viazul.com) is located at Avenida 26 and Zoológico in Nuevo Vedado, on the outskirts of downtown. From here, it is a CUC$3 taxi ride to Vedado and CUC$4 to CUC$5 to La Habana Vieja. There are always taxis available at the station.
Marlin's Marina Hemingway, Avenida 5 and Calle 248, Santa Fe, Playa (tel. 7/204-1150 or 7/204-5088; www.nauticamarlin.com), is the principal port of call and official point of entry for clearing Customs and Immigration. When arriving by sea, contact the marina before entering Cuban waters (19km/12 miles offshore) on VHF channels 16 or 77. Commercial cruise ships dock at the Sierra Maestra Terminal in La Habana Vieja, just off the Plaza de San Francisco.
Note: This information was accurate when it was published, but can change without notice. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.