Planning a trip to Jakarta

Visitor Information

Jakarta's Visitors Information Center has two offices. The main one at the Jakarta Theater Building, Jalan MH. Thamrin No. 9 (tel. 62-21-520-5455; www.jakarta-tourism.go.id), is open Monday to Friday 9am to 4:30pm. The staff can answer questions and give you a useful city map. The other office is in the Soekarno-Hatta Airport in Terminal 2D (tel. 550-7088).

The sleek and glossy Jakarta Java Kini is offered for free in many hotel rooms and runs quality articles on travel, wining and dining, entertainment and cultural subjects. The monthly Time Out Jakarta has a funkier, younger tone and is good for entertainment and events listings.

Fast Facts

The area code for Jakarta is 21, and the city's phone numbers have a seven- or eight-digit format. Numbers in the rest of the country have seven digits, and mobile phones have 10 or 11 digits.

You'll find headquarters for all Indonesian and many international banks, most of which have outlets in the major shopping malls and at countless locations throughout the city, including at the main post office near the National Monument and at Plaza Indonesia.

Jakarta's central post office is located on Jalan Lapangan Banteng in the city center (tel. 62-12-384-7120 or 381-4427), and there are post offices, kantor pos, located throughout the city. It's probably easiest to use your hotel's mail service, however. Internet service is offered in most hotels for free or at a nominal rate.

The emergency number for police is tel. 110. For an ambulance dial tel. 118.

Getting Around

Greater Jakarta is a city of more than 10 million people, and sometimes it seems as if they're all driving somewhere at the same time. If there's one gripe you'll hear over and over again, it's how horrendous Jakarta's traffic is. And it's true, especially in the Central Business District between 6 and 10am and again between 5 and 8pm. Compounding the problem: 1) The city has no intercity commuter rail system (it's been in the planning stages forever), and 2) Instead of roads laid out in a neat grid, Jakarta has a messy web of streets. Cars and buses weave down one-way streets and ignore lane markings on larger roads while swarms of motorbikes zigzag through the chaos, not uncommonly in the opposite direction of traffic or even up on the sidewalks. Auto rickshaws, called bajaj (pronounced badge-eye), rattle around as well, though they tend to stick to the back streets since technically they've been banned for 20 years. There is no semblance of orderly driving, and rules (what rules?) are ignored or flouted (police bribery is commonplace) as drivers do whatever it takes to make headway. The only traffic rule that seems to be (somewhat) enforced is the "three-in-one" rule (imposed on some major roads during rush hours), which prohibits fewer than three passengers per car on certain roads. (That's why, sadly, young boys stand around the outskirts of the city offering to ride into the city with you so that your car qualifies and they can earn a few cents' tip.)

By Taxi

Most visitors get around by taxi, which are cheap but not necessarily fast. To avoid trouble, choose your taxi operator wisely. Again, you can't go wrong with the Blue Bird Group (tel. 62-21-7917-1234), which operates a fleet of blue taxis as well as the Silver Bird, Morante, Cendrawasih and Pusaka Nuri taxis. A cheaper but still reliable option is the Tarif Bawah (low tariff) Putra taxis, which are dark blue. Beware of dodgy imitators who try to pretend they're part of the Blue Bird or Putra groups by painting the companies' decals on their cars. The standard taxi rates start at 6,000Rp, with charges of 3,000Rp for every kilometer after the first two, though Silver Bird executive taxis, for example, cost more. Tipping is not necessary, but rounding the meter up to the nearest 1,000Rp is standard procedure.

Keep doors locked and windows closed when traveling in a taxi to avoid being a target of robbery when stuck in a traffic jam.

By Bus

They're cheap, though not always easy to figure out (and watch out for pickpockets), but during rush hour you may want to give the TransJakarta bus rapid transit service a try (avoid other lines). The TransJakarta line operates on eight reserved busway corridors that connect several main points in Jakarta. The average fare is 3,500Rp.

To travel from Jakarta into the rest of Java, there are four major bus terminals - Kalideres, Kampung Rambutan, Pulo Gadung and Lebak Bulus -- but none are near the city center, so it makes little sense to go by bus. Simply getting to the bus terminal can take more time than the bus journey itself; go by train or car instead.

By Rail

Jakarta does not have an intercity metro rail system or monorail. Although projects have been started, they remain uncompleted for various reasons. To travel to and from Jakarta to the rest of Java, the city has four main (fairly central) train stations. Gambir is the main station, located on the eastern side of Merdeka Square and the hub for comfortable executive-class express trains to Bandung, Yogyakarta, Solo, Semarang and Surabaya, which will run you about 50,000[IRD] to 200,000[IRD] one-way; and about 10,000[IRD] to Bogor. Some Gambir trains also stop at Kota, the train station in the old city area in the north. For express trains, tickets can be bought in advance at the booking offices at the northern end of the Gambir train station, while the ticket windows at the southern end are for tickets bought on the day of departure. Call for schedules and departure times (tel. 384-2777, 352-3790) or contact the station's 24-hour information office (tel. 692-9194). In general, you'll want to avoid the no-frills, economy-class trains that can get super crowded at rush hours and on weekends.

On Foot

If you can bear the heat and humidity as well as the traffic fumes and general smog, you may get some places quicker by hoofing it, though walking any more than a few blocks in Jakarta is not a pleasant experience no matter how you slice it. It can be dangerous too. Sidewalks, if there are any, are not exclusively reserved for pedestrians -- it's not uncommon for motorcyclists to drive up on the sidewalks to skirt traffic jams. Crossing intersections is also a huge challenge given the notoriously haphazard style of driving and lack of civilized driving behavior.

Getting There

Given that Indonesia is a country comprised of thousands of islands, none of which is linked by bridges or tunnels, flying is the only way to get to Jakarta (which is located on the island of Java) from, say, Singapore or Kuala Lumpur or points farther afield. There are ferries that run between the islands (between Java and Bali, for example), but the ride can be long and slow when you factor in bus rides to and from the ferries and frequent delays.

By Plane

The vast majority of tourists get to Jakarta by plane, with all international flights to and from Jakarta arriving and departing from Terminal 2 of Soekarno-Hatta International Airport, located in Cengkareng, West Jakarta. Domestic flights from Garuda and Merpati also arrive and depart from Terminal 2 while other domestic flights arrive and depart from Terminal 1.

The Soekarno-Hatta International Airport (tel. 021-550-5175, 550-5307, 550-5308 or 550-5309; www.jakartasoekarnohattaairport.com), located in Cengkareng, West Jakarta, is 20km (12 miles) from the city center and opened in 1985. The airport is often called Cengkareng by Indonesians. It was designed by the French architect Paul Andreu using elements of the traditional Javanese house. Both Terminals 1 and 2 have banks, currency exchange, food outlets and shopping, while Terminal 2 also has ATMs, a post office and 24-hour telecommunications services. The three-star Jakarta Airport Hotel is located inside Terminal 2E (tel. 62-21-559-0008; www.jakartaairporthotel.com), while the 4-star Sheraton Bandara (tel. 62-21-559-7777; www.starwood.com) is just two miles from the airport.

Getting into Town from the Airport

Taxis are the most convenient way to get into central Jakarta -- there is no direct rail link, and shuttle buses make multiple stops. Taxi touts hang out at the airport's exit doors; avoid them. It's best to stick with the licensed transportation companies that have counters inside the arrival terminals; their representatives wear uniforms with an ID. Among the most reputable is the Blue Bird Group (tel. 7917-1234; www.bluebirdgroup.com), which has a counter inside the arrivals terminal. The company's Silver Bird and Golden Bird taxis are black limousines; the Blue Bird taxis are smaller and blue. An airport surcharge plus toll road charges will be added to the metered fare, which should cost about 100,000[IRD] to 150,000[IRD] and takes 45 minutes to 1 hour, depending (of course) on the traffic.

Shuttle bus service from the airport into Jakarta is offered by two operators in the arrivals terminal, Damri and Primajasa. The buses are air-conditioned, and the Primajasa buses even have a TV and a rest room. The fare into Jakarta is 20,000[IRD], and the journey takes at least an hour, with stops including Rawamangun, Blok M/Kebayorana and Gambir.