By Plane -- Although the small airports here and in the nearby oil town of Shell receive some charter traffic, no regular commuter service is offered to Puyo.
By Bus -- Various bus lines leave from Quito's main bus terminal (Terminal Terrestre) for Puyo. The main bus lines servicing this route include Cooperativo San Francisco (tel. 02/2570-022 in Quito, or 03/2885-327 in Puyo); Express Baños (tel. 02/2953-479 in Quito, or 03/288-756 in Puyo); and Cooperativa Amazonas (tel. 02/2571-747 in Quito, or 03/2886-696 in Puyo). Buses leave at least once per hour, and often more frequently between 4am and 10:30pm. The trip takes about 5 hours, with fares costing $6 to $9 (£4-£6). Return buses follow roughly the same schedule. There is also frequent bus service between Puyo and Ambato, Macas, Riobamba, and Tena, as well as less frequent direct service between Puyo and Baños, Coca, Lago Agrio, and Guayaquil.
By Car -- The most direct route to Puyo from Quito is via Baños, and, in fact, most visitors driving to Puyo come through Baños. Leaving Quito, take the Pan-American Highway (E35) south to Ambato. Just south of Ambato, take the well-marked turnoff for Pelileo, Patate, and Baños. This road continues on through Baños to Puyo. The drive should take around 4 1/2 hours. Alternatively, you can reach Puyo from Tena. To take this route, follow the directions for reaching Tena and continue south on E45 to Puyo, which is a little over an hour's drive.
Taxis are plentiful and inexpensive in Puyo. Any ride around town should be $1 to $2 (65p-£1.35). If you can't readily flag down a taxi, call Taxi Puyo (tel. 03/2885-231) or Taxi 12 de Mayo (tel. 03/2885-185).
The main road from Baños enters Puyo from the south and becomes Avenida Alberto Zambrano. You'll find the main bus terminal along this avenue, a few blocks before hitting the heart of downtown. The central part of the downtown area is north off Zambrano, and its hub is the central park and main Catholic church found at the intersection of Avenida Bolívar and 9 de Octubre.
Fast Facts -- The Ministry of Tourism (tel. 03/2885-819) has an information booth at their offices on Avenida Francisco de Orellana, between Calle Vilamil and 27 de Febrero. They can give you information on local tours and accommodations.
To reach the local police, dial tel. 03/2885-101, or 911 in an emergency. In the case of a medical emergency, head to the reasonably well-equipped Hospital Puyo (tel. 03/2885-335), on Calle Ramiro Fernández, between Calle Espejo and Calle Juan de Velasco. Banco Pichincha (tel. 03/2886-795) and Banco del Austro (tel. 03/2883-923) both have branches, with ATMs, in downtown Puyo.