American Express -- Call the company’s local toll-free customer service line: tel. 800/327-1267.
Banks -- Local banks have branches with ATMs in San Juan that function on U.S. networks. Branches are open Monday to Friday 8:30am to 4pm, with select branches open Saturday 9am to noon. Bank branches in malls are open Saturday 8:30am to 6pm and Sunday 9am to 3pm.
Bus Information -- See “Getting Around”. For information about bus routes in San Juan, call tel. 787/294-0500 or 250-6064.
Car Rentals -- See “Getting Around." If you want to reserve after you’ve arrived in Puerto Rico, try Avis, Budget, or Hertz, or the local agencies Charlie Car Rental or Target Car Rental.
Consulates -- Many countries maintain honorary consulates here, mostly to try to drum up mutually beneficial trade on the island, but they can be of assistance to travelers. Great Britain's consulate can be reached through (tel. 787/850-2400; email@example.com). The consulate for Canada is at Av. Ponce de León 268, Ste. 1111, Hato Rey (tel. 787/759-6629; firstname.lastname@example.org), and is open only by appointment. Spain's consulate is located at Mercantil Plaza, 2nd floor, Av. Ponce de León, Hato Rey (tel. 787/758-6090 email@example.com), while the Switzerland's consulate is at 816 Calle Dianam (tel. 787/977-0286; firstname.lastname@example.org).
Currency Exchange -- The unit of currency is the U.S. dollar. Many large banks provide currency exchange at some branches, and you can also exchange money at the Luis Muñoz Marín International Airport.
Drugstores -- One of the most centrally located pharmacies is Puerto Rican Drug Co., Calle San Francisco 157 (tel. 787/725-2202), in Old San Juan. It’s open Monday to Friday from 7:30am to 9:30pm, Saturday 8am to 9:30pm, and Sunday 8:30am to 7:30pm. Walgreens, Av. Ashford 1130, Condado (tel. 787/725-1510), is open 24 hours. There are also other Walgreens throughout the city, one in practically every neighborhood. There are other locations in Old San Juan, Miramar, Isla Verde, and on Calle Loiza near Ocean Park. CVS Pharmacy, Paseo Gilberto Concepcion de Gracia 105 (tel. 787/725-2500), is located near the cruise-ship docks in Old San Juan and is open 7am to midnight daily. It also was about to open a megastore at the Marriott Resort & Stellaris Casino in Condado, right across the street from Walgreen's megastore.
Emergencies -- In an emergency, dial tel. 911. Or call the local police (tel. 787/343-2020), fire department (tel. 787/343-2020), ambulance (tel. 787/766-2222), or medical assistance (tel. 787/754-2550).
Eyeglasses -- Services are available at Pearle Vision Express, Plaza Las Americas Shopping Mall (tel. 787/753-1033). Hours are Monday to Saturday from 9am to 9pm and Sunday from 11am to 5pm. Tropical Vision, Calle La Fortaleza 308 (tel. 787/723-5488), is located in Old San Juan.
Hospitals -- Ashford Presbyterian Community Hospital, Av. Ashford 1451 (tel. 787/721-2160), maintains a 24-hour emergency room.
Internet Access -- If you have a laptop or other wireless device, there are Internet hotspots throughout the city at food courts in malls, Starbucks, Burger King, McDonalds, and historic plazas in Old San Juan. Most hotels and guesthouses also have Wi-Fi service for guests.
Police -- Call tel. 787/343-2020 for the local police.
Post Office -- In San Juan, the General Post Office is at Av. Franklin Delano Roosevelt 585 (tel. 800/275-8777 or 787/622-1758). If you don’t know your address in San Juan, you can ask that your mail be sent here “c/o General Delivery.” This main branch is open Monday to Friday from 5:30am to 6pm, Saturday from 6am to 2pm. A letter from Puerto Rico to the U.S. mainland will arrive in about 3 to 4 days.
Restrooms -- Restrooms are not public facilities accessible from the street. It’s necessary to enter a hotel lobby, cafe, or restaurant to gain access to a toilet. Fortunately, large-scale hotels are familiar with this situation, and someone looking for a restroom usually isn’t challenged during his or her pursuit.
Safety -- At night, exercise caution when walking along the back streets of San Juan, and don’t venture onto the unguarded public stretches of the Condado and Isla Verde beaches at night. Few muggings take place in tourist areas, but the usual precautions exercised in any city apply at night.
Salons -- Most of San Juan’s large resort hotels, including the Condado Plaza, the Marriott, and the Sheraton Old San Juan Hotel, maintain hair salons. Los Muchachos, in Old San Juan, has an army of stylists cutting and sprucing walk-in traffic as well as appointments.
Taxis -- See “Getting Around."Telephone, Computer & Fax -- There are international call, Internet, and fax and mail services available at stores near the cruise-ship docks (catering mostly to crew). Long distance calling cards are widely available in drugstores and variety shops.
Note: This information was accurate when it was published, but can change without notice. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.