Contacting Universal Orlando

General information: 407/363-8000;

Guest services: 407/224-4233

Hotel reservations: 888/273-1311

Vacation packages: 877/801-9720;

Lost and found: 407/224-4233, option 2

Tickets to Universal’s Parks

Tickets for both parks cost the same and multi-day tickets are more expensive if you buy at the gate. As you can see by how prices scale, Universal wants to force you into a multi-day commitment. If you want to ride the Hogwarts Express train that links the two parks, you must have a park-to-park ticket. Gate prices before tax:


* 1-day ticket for one park: $96 adults, $90 kids ages 3 to 9

* 1-day park-to-park ticket: $136 adults, $127 kids ages 3 to 9

* 2 days of 1-park tickets: $146 adults, $136 kids ages 3 to 9 *

* 2-day, park-to-park ticket: $176 adults, $166 kids ages 3 to 9 *

* 3-day, park-to-park ticket: $186 adults, $175 kids ages 3 to 9 *

* 4-day, park-to-park ticket: $196 adults, $184 kids ages 3 to 9 *

       * Minus $20 per ticket if you buy online ahead of time

If you buy a 1-park ticket and change your mind midway through the day, there are ticket kiosks at the Hogwarts Express train stations that simply charge you the difference in price for a park-to-park ticket; you won’t pay a penalty for waiting.


If you’re doing a full complement of the non-Disney parks, including both Universal parks, SeaWorld, Aquatica, Wet ’n Wild, and Busch Gardens, then you’ll find value in the FlexTicket, also sold on Universal’s site ($320 adults, $300 kids 3–9 for all those parks), which gets you into all of them for 2 weeks.

Inside the Park

ATMs -- Machines accepting cards from banks using the Cirrus, Honor, and PLUS systems are to the right of the main entrance (outside and inside the park) and in San Francisco/Amity near Lombard's Landing restaurant.


Baby Care -- Changing tables are in men's and women's restrooms; there are nursing facilities at Family Services, just inside the main entrance and to the right. A very limited amount of baby supplies is sold at select stores on the premises, so come prepared if you have little ones.

Camera & Film -- Film and disposable cameras are available at the On Location shop in the Front Lot, just inside the main entrance. One-hour photo developing is available, though I don't recommend paying park prices.

Car Assistance -- Battery jumps are provided. If you need assistance with your car, raise the hood and use the call boxes located throughout the garage to call for security.


First Aid -- The First Aid station is located between New York and San Francisco, next to Louie's Italian Restaurant on Canal Street. There's also one just inside the main entrance next to Guest Services.

Lockers -- Lockers are across from Guest Services near the main entrance.

Lost Children -- If you lose a child, go to Guest Services near the main entrance or contact any park employee for assistance. Children younger than 7 should wear name-tags inside their clothing.

Pet Care -- A kennel is available near the parking lot. Ask the parking attendant for directions upon entering the toll plaza. Overnight boarding is not permitted. Owners are responsible for walking and feeding their pets during their stay.


Stroller Rental -- Strollers can be rented in Amity and at Guest Services just inside the entrance to the right. 

Wheelchair Rental -- Regular and electric wheelchairs can be rented in the central hub of the walkway between the parking complex and CityWalk or at Guest Services just inside the main gate. 

Note: This information was accurate when it was published, but can change without notice. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.