Planning a trip to Universal Studios Florida
Tickets for both parks cost the same, and you must specify the day you’re going. Like Disney, Universal charges more on busy days. Unlike at Disney, you can almost always get in. But Universal also gives you a $20 discount if you buy multi-day tickets online, so it’s crucial you do so.
Prices fluctuate daily according to a preset calendar.
Prices purchased online; the higher prices are for peak days:
* 1-day ticket for one park: $109–$159 adults, $104–$154 kids 3–9
(Make any 1-day ticket park-to-park for $55 more)
* 2 days, one park daily: $273–$351 adults, $263–$341 kids 3–9
(Make any 2-day ticket park-to-park for $60 more)
* 3 days, one park daily: $233–$316 adults, $223–$306 kids 3–9
* 3 days, two parks daily: $327–$376 adults, $317–$366 kids 3–9
* 4 days, one park/two parks daily: $247–$328 adults, $237–$318 kids 3–9
* 4 days, two parks daily: $312–$393 adults, $302–$383 kids 3–9
* 3 parks, park-to-park access (including Volcano Bay): 2 days $315–$386 adults, $305–$376 kids 3–9; 3 days $333–$411 adults, $323–$401 kids 3–9; 4 days $377–$438, $367–$428 kids 3–9
To enter both parks on the same day and to ride the Hogwarts Express train that links the two parks, you must have a park-to-park ticket. If you buy a limited, one-park ticket and change your mind midway through the day, don’t worry. There are ticket upgrade kiosks at the Hogwarts Express train stations that simply charge you the difference in price for a park-to-park ticket, and you can be on your way again.
Inside the Park
ATMs -- Machines accepting cards from banks using the Cirrus, Honor, and PLUS systems are to the right of the main entrance (outside and inside the park) and in San Francisco/Amity near Lombard's Landing restaurant.
Baby Care -- Changing tables are in men's and women's restrooms; there are nursing facilities at Family Services, just inside the main entrance and to the right. A very limited amount of baby supplies is sold at select stores on the premises, so come prepared if you have little ones.
Camera & Film -- Film and disposable cameras are available at the On Location shop in the Front Lot, just inside the main entrance. One-hour photo developing is available, though I don't recommend paying park prices.
Car Assistance -- Battery jumps are provided. If you need assistance with your car, raise the hood and use the call boxes located throughout the garage to call for security.
First Aid -- The First Aid station is located between New York and San Francisco, next to Louie's Italian Restaurant on Canal Street. There's also one just inside the main entrance next to Guest Services.
Lockers -- Lockers are across from Guest Services near the main entrance.
Lost Children -- If you lose a child, go to Guest Services near the main entrance or contact any park employee for assistance. Children younger than 7 should wear name-tags inside their clothing.
Pet Care -- A kennel is available near the parking lot. Ask the parking attendant for directions upon entering the toll plaza. Overnight boarding is not permitted. Owners are responsible for walking and feeding their pets during their stay.
Stroller Rental -- Strollers can be rented in Amity and at Guest Services just inside the entrance to the right.
Wheelchair Rental -- Regular and electric wheelchairs can be rented in the central hub of the walkway between the parking complex and CityWalk or at Guest Services just inside the main gate.
Jump to:
- Tips for Travelers with Pets
- Money
- Health & Safety
- Entry Requirements & Customs
- Sustainable Travel & Ecotourism
- Tips for Families
- Staying Connected
- When to Go
- Getting Around
- Tickets
- Visitor Information
- Orientation
- Fast Facts
- Calendar of Events
- Tips for Travelers with Disabilities
- Tips for Gay and Lesbian Travelers
- Getting There
- Tips for Senior Travelers
Tips for Travelers with Pets
Off-property, there’s VIPet Resort (407/355-3594; www.vipet.net; $55–$65 dogs, $32 cats overnight, $30 daytime), near where Sand Lake Road meets Florida’s Turnpike. For all these services, you must have written proof of current vaccinations.
Universal's resorts (minus Cabana Bay, Aventura, and Endless Summer) allow pets for a $100 fee, and the hotels also provide welcome amenities. Even hotels that are pet-friendly usually charge a daily fee. To find more pet-friendly hotels, two solid resources are www.petswelcome.com and www.dogfriendly.com.
Money
Frommer's lists exact prices in the local currency. However, rates fluctuate, so before departing, consult a currency exchange website such as www.oanda.com/currency/converter to check up-to-the-minute rates. For help with tip calculations as well as currency conversions, download Frommer's convenient Travel Tools app for your mobile device. Go to www.frommers.com/go/mobile and click on the Travel Tools icon.
As a whole, Orlando is no more expensive than any other major city in the U.S. That said, in the theme-park zones, expect to be charged high prices for just about everything (that $1 bottle of water in the outside world will cost $2.50 and up in the tourist areas). If you plan on spending most of your time at the parks, budget accordingly.
When it comes to carrying currency, although many Orlando establishments do accept traveler's checks, I still recommend using a credit card, debit card, and/or cash because it's far less of a hassle (but if you do opt for traveler's checks, make sure they are denominated in U.S. currency -- foreign-currency checks will likely be refused). Be sure you have enough petty cash to cover airport incidentals, tipping, and transportation to your hotel (you can do this before leaving home, or you can get cash at an airport ATM).
ATMs -- In Orlando, the easiest and best way to get cash away from home is from an ATM (automated teller machine), sometimes referred to as a "cash machine" or "cashpoint." The Cirrus (tel. 800/424-7787; www.mastercard.com) and PLUS (tel. 800/843-7587; www.visa.com) networks span the globe. Go to your bank card's website to find ATM locations at your destination. Be sure you know your daily withdrawal limit before you depart. In addition, international travelers should check with their bank before departing to ensure that their PIN (personal identification number) will be valid in the U.S. (though most major U.S. banks generally accept the same four-digit PINs commonly accepted worldwide). It is also a good idea to alert your bank of your travel plans in an effort to avoid any possible difficulties using your card while in the U.S.
ATMs can be found on Main Street in the Magic Kingdom and at the entrances to Epcot, Disney's Hollywood Studios, and Animal Kingdom (where you'll find another one located across from the TriceraTop Spin in DinoLand). They're also at Pleasure Island (soon to be Hyperion Wharf), in Downtown Disney Marketplace, at Disney resorts, and in the Crossroads Shopping Center. There are also ATMs near Guest Services at Universal Studios Florida, Islands of Adventure, SeaWorld, and Aquatica. Outside the parks, most malls have at least one ATM, and they're in some convenience stores, such as 7-Elevens and Circle Ks, as well as in grocery stores and drugstores.
There are frequently extra charges for using nonbank ATMs or bank ATMs not affiliated with your home branch. Depending on your institution, those charges can range from $1 to $3.50 per transaction -- the average is $2.75 across Florida. To compare banks' ATM fees within Orlando, use www.bankrate.com. Visitors from outside the U.S. should also find out whether their bank assesses a 1% to 3% fee on charges incurred abroad (most will, unless they are associated with the Global Alliance).
Be very careful when using ATMs, especially at night and in areas that are not well lit and heavily traveled. Don't let the land of Mickey lull you into a false sense of security. Goofy and Pluto won't mug you, but some of their estranged neighbors might. Cuddly characters aside, this is a big city and the crime rate here is the same as in comparable locations. When entering your PIN at an ATM, make sure you shield the keyboard from others in line. And if you're using a drive-through, keep your doors locked.
In addition to getting cash out of an ATM, you can also buy Disney dollars while visiting Walt Disney World. This currency, with images of Mickey, Minnie, Pirates of the Caribbean, and so on, comes in $1, $5, and $10 denominations. The dollars are good at WDW shops, restaurants, and resorts, as well as Disney stores everywhere. This is a great way to give a preset allowance to kids for their souvenirs. If you have any leftover dollars, you can exchange them for real currency upon leaving WDW or keep them as a souvenir. Note: Pay close attention if you have a refund coming. Some items, such as strollers, wheelchairs, and lockers, require a deposit, and Disney staffers will frequently use Mickey money for refunds. If you don't want it, just let them know and they'll be happy to give you real cash.
Credit Cards & Debit Cards -- Credit cards are the most widely used form of payment in the U.S., and most Orlando establishments accept the following: Visa (Barclaycard in Britain), MasterCard (EuroCard in Europe, Access in Britain, Chargex in Canada), American Express, Diners Club, and Discover. Credit cards also provide a convenient record of all your expenses and offer relatively good exchange rates. You can withdraw cash advances from your credit cards at banks or ATMs, but high fees make credit-card cash advances a pricey way to get cash.
It's highly recommended that you travel with at least one major credit card in Orlando. You must have a credit card to rent a car, and hotels and airlines usually require a credit card imprint as a deposit against expenses. International visitors using chip-and-PIN cards (or smart cards, as they are often called) will have to have their cards swiped (they still have a magnetic strip), and in most cases sign for their purchases (no PIN required), as the U.S. has no plans to implement a chip-and-PIN system anytime soon.
Disney, Universal, and SeaWorld parks, shops, restaurants (but not most fast-food outlets) and resorts (Disney and Universal) accept all five major credit cards mentioned above. Additionally, the WDW and Universal resorts will let you charge purchases made in their respective park shops and restaurants to your hotel room, but you must settle up when you check out. Be sure, however, to keep track of your spending as you go along so you won't be surprised when you get the total bill.
Debit cards are also a commonly accepted form of payment in most Orlando stores and restaurants as well as select resorts. Debit cards draw money directly from your checking account. Be aware that fees (generally $1-$3, though sometimes a percentage of the transaction) are usually imposed on most debit transactions, both foreign and domestic. Also note that most resorts deduct up to $200 (or more) from your debit account each and every day of your stay, greatly reducing the amount of money you have available in your bank account (until it is credited back some 10 or so days after you've settled your bill and checked out), so be sure to ask exactly what the policy is before handing over your card at check-in. Some stores enable you to receive cash back on your debit card purchases as well. The same is true at most U.S. post offices.
The main lesson here is to beware of hidden fees when traveling. Check with your credit or debit card issuer to see what fees, if any, will be charged for overseas transactions. Recent reform legislation in the U.S., for example, has curbed some exploitative lending practices. But many banks have responded by increasing fees in other areas, including fees for customers who use credit and debit cards while out of the country -- even if those charges were made in U.S. dollars. Fees can amount to 3% or more of the purchase price. Check with your bank before departing to avoid any surprise charges on your statement.
Money-Saving Tips
For the budget conscious (and those who prefer not to completely deplete their financial portfolio), here are a few helpful suggestions and reminders:
- Become a member. Joining travel-related programs (including, but not limited to, AAA), participating in select reward programs (such as hotel and airline reward programs), and obtaining the Orlando Magicard (through the Orlando CVB) can save you a fair amount of money on hotel stays, restaurant meals, attraction tickets, and merchandise at select retailers (even in the theme parks) -- but you have to remember to present your credentials when making reservations, checking in, and/or paying your bill to see the savings.
- Bring your own stroller. Or consider purchasing an inexpensive model while you're in town -- the rental fees at the theme parks can easily exceed the cost of a new stroller in just a couple days.
- Pack snacks and drinks. While it is part of the experience to purchase the occasional bar, pail of popcorn, turkey leg, or souvenir cup filled with the soda of your choice, bringing your own supplementary stash of snacks and bottled water (purchased at area grocers, not at your hotel) into the parks will save you a bundle in the end. Theme-park prices for such items are beyond believable.
- Budget for souvenirs. Also an integral part of the Disney experience is souvenir shopping. If you want to save a few dollars, it's helpful to create a budget for souvenir shopping before you go. Make sure to allow for the occasional must-have one-of-a-kind item that you and your kids will likely discover along the way, in addition to the traditional T-shirts and trinkets that you'll see everywhere. Even the little items add up quickly, so keep track of your spending as you go.
- Remember those baggage fees. If you do decide to splurge on souvenirs, remember that the items you purchase will have to be packed (leave room in your luggage or pack a spare bag just for such purchases) -- and keep in mind the high cost of baggage fees if you're traveling by plane.
- Time your meals. When dining at the parks, try to eat your big meal of the day at lunch, when prices are generally lower (though there are a few exceptions). Character meals and dinner shows, like souvenirs and specialty snacks, are part of the whole Disney experience, but choose wisely -- the characters, experience, and prices vary considerably.Note: Breakfast is the least expensive meal (relatively speaking), followed by lunch, followed by dinner (which can reach as high as $60 per adult and $36 per child depending on the experience). Dinner shows, while definitely entertaining, are best saved for kids ages 8 and up; the younger children (especially toddlers) tend to lose interest -- which, given the price tag, would be less than ideal.
What Things Cost in Orlando (US$)
Taxi from airport to Walt Disney World (up to four people) 60.00
Shuttle from airport to Walt Disney World (two adults, two kids) 122.00-135.00
Double room at Disney's Grand Floridian Resort & Spa (very expensive) 440.00-1,145.00
Double room at Disney's Animal Kingdom Lodge (expensive) 250.00-615.00
Double room at Disney's Caribbean Beach Resort (moderate) 154.00-309.00
Double room at Staybridge Suites Lake Buena Vista (moderate) 129.00-289.00
Double room at Disney's All-Star Music Resort (inexpensive) 82.00-179.00
Six-course fixed-price dinner for one at Victoria & Albert's, not including tip or wine pairing (very expensive) 125.00-200.00
Adult all-you-can-eat buffet dinner at the Disney theme-park restaurants, not including tip or wine (moderate) 23.00-40.00
Roll of ASA 100 Kodak film, 36 exposures, purchased at Walt Disney World 16.00
Tube of sun block in the theme parks 12.00
Evening movie tickets at AMC, Pleasure Island 8.00-15.00
Adult 4-day + Park Hopper admission to Walt Disney World 298.00
Child 4-day + Park Hopper admission to Walt Disney World 279.00
Adult 1-day, one-park admission to Walt Disney World 85.00
Child 1-day, one-park admission to Walt Disney World 79.00
Adult 1-day, one-park admission to Universal Orlando 85.00
Child 1-day, one-park admission to Universal Orlando 79.00
Adult 1-day, one-park admission to SeaWorld 79.99
Child 1-day, one-park admission to SeaWorld 71.99
Adult five-park, 14-day Orlando FlexTicket 274.95
Child five-park, 14-day Orlando FlexTicket 254.95
Admission 1-day to Discovery Cove with Dolphin Swim 199.00-319.00
Adult admission to Orlando Science Center 17.00
Child admission to Orlando Science Center 12.00
Adult admission to Gatorland 23.00
Child admission to Gatorland 15.00
Health & Safety
Health
Your biggest concern is the sun, which can burn you even through gray skies on cloudy days. You will be spending a lot more time outdoors than you might suspect—rides take 3 minutes, but some lines will have you waiting outside for an hour. Hats are your friends.
As for mosquitos, the resorts’ spraying regimens keep them in check, but if you’re worried, any Disney cast member can tell you where to obtain free repellant.
Sunscreen and sunburn cream will help to ward off and/or soothe an Orlando sunburn; Pepto-Bismol and antacids will lessen an array of stomach ailments that often pop up when traveling; eye drops will relieve tired and dry eyes (whether from the plane ride or all the plant life lurking at the parks); and a supply of bandages will help to protect the inevitable blisters, minor scrapes, and scratches. If your body tends to chafe, bring whatever you need to mitigate that, because you'll be walking for miles in the humidity.
You should, of course, pack any prescription medications that you require while vacationing -- and keep the phone numbers of your family's various physicians handy in case you need a prescription refilled or called into a local pharmacy. Pharmacies are plentiful throughout the Orlando area (many of them are open 24 hr. and offer drive-through service). Most are stand-alone stores, but pharmacies can often be found inside the area's larger grocers as well. Note that while pharmacies and several grocers are well stocked with over-the-counter medications, many hotels often stock a very small supply of trial-size over-the-counter medicines in their gift shops, though prices are generally astronomical.
Common Ailments: Sun/Elements/Extreme Weather Exposure — Limit your exposure to Florida's strong sun, especially during the first few days of your trip and, thereafter, during the hours from 11am to 2pm, when the sun is at its strongest. Use a sunscreen with the highest sun protection factor (SPF) available (especially for children), and apply it liberally. If you have children under a year old, check with your pediatrician before applying sunscreen—some ingredients may not be appropriate for infants.
The hot Orlando sun (coupled with high humidity in the summer months) can easily cause you to overheat—even to the point of dehydration. Drink plenty of liquids (water is preferable to sugary or alcoholic drinks) throughout the day, even if you don't feel thirsty, to prevent any ill effects. Dehydration can sneak up on you very quickly.
Seek protection indoors or in a safe location during the city's not-infrequent summer electrical storms. Central Florida is the lightning capital of the U.S., and while the storms are often stunning to watch, you do not want firsthand experience with a lightning strike.
Disney, Universal, and SeaWorld all have at least one first-aid station (usually staffed with medical personnel who can provide basic medical care) at each of the parks. If you feel ill or get injured while at your hotel, call tel. 911 if the situation is life-threatening; otherwise the hotel concierge will be happy to put you in touch with the appropriate medical personnel and/or services. Select hotels, including the Grande Lakes Orlando resort, have their own on-site doctors.
What to Do if You Get Sick Away from Home—Always carry a list of phone numbers that includes your hometown physician, your hometown pharmacy, and your insurance provider, as all will likely be necessary if you find yourself in need of medical attention while away from home. If you suffer from a chronic illness (or even if you're just under the weather prior to your departure), consult your doctor before leaving home. Always pack prescription medications in your carry-on luggage (so they are readily available even if your checked luggage isn't), and carry them in their original containers, with pharmacy labels, otherwise they may not make it through airport security.
Hospitals: Orlando Health Dr. P. Phillips Hospital (9400 Turkey Lake Rd., Orlando; 407/351-8500) is a short drive north up Palm Parkway from Lake Buena Vista. To get to the 24-hr. AdventHealth Celebration (400 Celebration Place, Celebration; 407/303-4000) from I-4, take the U.S. 192 exit, then at the first traffic light, turn right onto Celebration Avenue, and at the first stop sign, make another right.
Clinics: Nearest Universal: AdventHealth Centra Care Dr. Phillips (northwest of Universal at 8014 Conroy-Windermere Rd., Suite 104; 407/291-8975; daily 8am–8pm). There's also Central Florida AdventHealth Centra Care Lake Buena Vista (12500 Apopka-Vineland Rd., 407/934-2273; www.centracare.org; Mon–Fri 8am–midnight, Sat–Sun 8am–8pm); and AdventHealth Centra Care Orange Lake (near the vacation homes south of Disney at 8201 W. U.S. 192, Kissimmee; 407/465-0846; daily 8am–8pm). In addition, each theme park has its own infirmary capable of handling a range of medical emergencies.
Safety
Orlando has a crime rate that's comparable to that of other large U.S. cities—which isn't good. Stay alert and remain aware of your surroundings. It's best to keep your valuables in a safe. Most hotels today are equipped with in-room safes or offer the use of a safety-deposit box at the front desk. Keep a close eye on your valuables when you're in public places, including restaurants, theaters, and even airport terminals. Renting a locker at the theme parks is always preferable to leaving your valuables in the trunk of your car. Be cautious, even when in the parks, and avoid carrying large amounts of cash in a backpack or fanny pack, which could easily be accessed while you're standing in line for a ride or show. And don't leave valuables unattended under a stroller—that's pretty much asking for them to be stolen.
If you're renting a car while in Orlando, read the safety instructions provided by the rental company. Never stop for any reason in a suspicious, poorly lit, or unpopulated area, and remember that children should never ride in the front seat of a car equipped with air bags.
Somewhere along the way, you might spot wide roaches about an inch and a half long. Their appearance is not necessarily due to uncleanliness at your hotel—those are waterbugs, which thrive in the damp Florida environment and are always hunting for food.
Entry Requirements & Customs
Passports
Virtually every air traveler entering the U.S. is required to show a passport. All persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda are required to present a valid passport. Note: U.S. and Canadian citizens entering the U.S. at land and sea ports of entry from within the Western Hemisphere must now also present a passport or other documents compliant with the Western Hemisphere Travel Initiative (WHTI; visit www.getyouhome.gov for details). Children 15 and under may continue entering with only a U.S. birth certificate or other proof of U.S. citizenship.
It is always advised to have at least one or two consecutive blank pages in your passport to allow space for visas and stamps that need to appear together. It is also important to note when your passport expires: Many countries require your passport to have at least 6 months left before its expiration in order to allow you into the destination. For more information, contact the following agencies:
- Australia -- Australian Passport Information Service (tel. 131-232; www.passports.gov.au).
- Canada -- Passport Office, Department of Foreign Affairs and International Trade, Ottawa, ON K1A 0G3 (tel. 800/567-6868; www.ppt.gc.ca).
- Ireland -- Passport Office, Setanta Centre, Molesworth Street, Dublin 2 (tel. 01/671-1633; www.foreignaffairs.gov.ie).
- New Zealand -- Passports Office, Department of Internal Affairs, 47 Boulcott Street, Wellington, 6011 (tel. 0800/225-050 in New Zealand or 04/474-8100; www.passports.govt.nz).
- United Kingdom -- Visit your nearest passport office, major post office, or travel agency or contact the Identity and Passport Service (IPS), 89 Eccleston Square, London, SW1V 1PN (tel. 0300/222-0000; www.ips.gov.uk).
- United States -- To find your regional passport office, check the U.S. State Department website (travel.state.gov/passport) or call the National Passport Information Center (tel. 877/487-2778) for automated information.
Visas
The U.S. State Department has a Visa Waiver Program (VWP) allowing citizens of the following countries to enter the United States without a visa for stays of up to 90 days: Andorra, Australia, Austria, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, and the United Kingdom. (This list was accurate at press time; for the most up-to-date list of countries in the VWP, consult http://travel.state.gov/visa.) Even though a visa isn't necessary, in an effort to help U.S. officials check travelers against terror watch lists before they arrive at U.S. borders, visitors from VWP countries must register online through the Electronic System for Travel Authorization (ESTA) before boarding a plane or a boat to the U.S. Travelers must complete an electronic application providing basic personal and travel eligibility information. The Department of Homeland Security recommends filling out the form at least 3 days before traveling. Authorizations will be valid for up to 2 years or until the traveler's passport expires, whichever comes first. Currently, there is a US$14 fee for the online application. Existing ESTA registrations remain valid through their expiration dates. Note: Any passport issued on or after October 26, 2006, by a VWP country must be an e-Passport for VWP travelers to be eligible to enter the U.S. without a visa. Citizens of these nations also need to present a round-trip air or cruise ticket upon arrival. E-Passports contain computer chips capable of storing biometric information, such as the required digital photograph of the holder. If your passport doesn't have this feature, you can still travel without a visa if the valid passport was issued before October 26, 2005, and includes a machine-readable zone; or if the valid passport was issued between October 26, 2005, and October 25, 2006, and includes a digital photograph. For more information, go to http://travel.state.gov/visa. Canadian citizens may enter the U.S. without visas, but will need to show passports and proof of residence.
Citizens of all other countries must have (1) a valid passport that expires at least 6 months later than the scheduled end of their visit to the U.S.; and (2) a tourist visa. For information about U.S. visas, go to http://travel.state.gov and click on "Visas." Or go to one of the following websites:
Australian citizens can obtain up-to-date visa information from the U.S. Embassy Canberra, Moonah Place, Yarralumla, ACT 2600 (tel. 02/6214-5600), or by checking the U.S. Diplomatic Mission's website at http://canberra.usembassy.gov/visas.html.
British subjects can obtain up-to-date visa information by calling the U.S. Embassy Visa Information Line (tel. 09042-450-100 from within the U.K. at £1.20 per minute; or tel. 866/382-3589 from within the U.S. at a flat rate of $16, payable by credit card only) or by visiting the American Embassy London's website at http://london.usembassy.gov/visas.html.
Irish citizens can obtain up-to-date visa information through the U.S. Embassy Dublin, 42 Elgin Rd., Ballsbridge, Dublin 4 (tel. 1580-47-VISA [8472] from within the Republic of Ireland at €2.40 per minute), or by going to http://dublin.usembassy.gov.
Citizens of New Zealand can obtain up-to-date visa information by contacting the U.S. Embassy New Zealand, 29 Fitzherbert Terrace, Thorndon, Wellington (tel. 644/462-6000), or going to http://newzealand.usembassy.gov.
Customs
What You Can Bring into the U.S. -- Every visitor 21 years of age or older may bring in, free of duty, the following: (1) 1 U.S. quart of alcohol; (2) 200 cigarettes, 50 cigars (but not from Cuba), or 3 pounds of smoking tobacco; and (3) $100 worth of gifts. These exemptions are offered to travelers who spend at least 72 hours in the U.S. and who have not claimed them within the preceding 6 months. It is forbidden to bring into the country almost any meat products (including canned, fresh, and dried meat products such as bouillon, soup mixes, and so on). Generally, condiments including vinegars, oils, pickled goods, spices, coffee, tea, and some cheeses and baked goods are permitted. Avoid rice products, as rice can often harbor insects. Bringing fruits and vegetables is prohibited, as they may harbor pests or disease. International visitors may carry in or out up to $10,000 in U.S. or foreign currency with no formalities; larger sums must be declared to U.S. Customs on entering or leaving, which includes filing form CM 4790. For details regarding U.S. Customs and Border Protection, consult your nearest U.S. embassy or consulate, or go online to U.S. Customs (www.customs.gov).
What You Can Take Home from Orlando -- For information on what you're allowed to bring home, contact one of the following agencies:
- U.S. Citizens: U.S. Customs & Border Protection (CBP), 1300 Pennsylvania Ave. NW, Washington, DC 20229 (tel. 877/287-8667; www.cbp.gov).
- Canadian Citizens: Canada Border Services Agency, Ottawa, Ontario, K1A 0L8 (tel. 800/461-9999 in Canada, or 204/983-3500; www.cbsa-asfc.gc.ca).
- U.K. Citizens: HM Customs & Excise, Crownhill Court, Tailyour Road, Plymouth, PL6 5BZ (tel. 0845/010-9000; from outside the U.K., 020/8929-0152; www.hmce.gov.uk).
- Australian Citizens: Australian Customs Service, Customs House, 5 Constitution Avenue, Canberra City, ACT 2601 (tel. 1300/363-263; from outside Australia, 612/6275-6666; www.customs.gov.au).
- New Zealand Citizens: New Zealand Customs, The Customhouse, 17-21 Whitmore St., Box 2218, Wellington, 6140 (tel. 04/473-6099 or 0800/428-786; www.customs.govt.nz).
Medical Requirements
Unless you're arriving from an area known to be suffering from an epidemic (particularly cholera or yellow fever), inoculations or vaccinations are not required for entry into the United States
Sustainable Travel & Ecotourism
While sustainable travel may not be the first thing you think of when heading to the theme-park capital of the world, Orlando takes the environment quite seriously -- understandable for an area that's impacted so heavily by the millions of tourists who visit from around the world (a number that far exceeds the number of actual area residents). As the city's largest employers, Disney, Universal, and SeaWorld (among others) actively encourage eco-friendly practices -- on their own part as well as on the part of the millions of guests who pass through their gates, eat at their restaurants, and stay at their hotels.
Disney, in addition to ensuring that its hotels are "green" certified properties, has announced that over the next several years the company will continue to decrease greenhouse emissions (though the goal is to eliminate them altogether down the road) and will decrease its electrical use by 10%. Other lofty goals include the reduction of solid waste (cut by 50% by the year 2013).
Universal is doing its part as well. All three of its on-site hotels have been "green" certified. Universal has also begun using alternative fuels in its service vehicles in an effort to reduce toxic emissions; the cooking oil used in its restaurants is recycled, as are the paper and cardboard products used throughout the resort.
At SeaWorld (and its sister parks), hydrogen fuels power shuttles, dinnerware and utensils are made from sugarcane and vegetable starch, and seafood (even for its animal inhabitants) is purchased from sustainable fisheries. SeaWorld has partnered with the Rainforest Alliance to ensure that foods purchased are farmed and harvested in ways that protects area wildlife, habitats, and people. Roughly 50% of park waste (animal, food, and construction) is recycled. Visitors (and residents) are encouraged to recycle while exploring the theme parks thanks to the addition of special bins for the disposal of cans and bottles, with others for actual trash.
Using public transportation (most notably Disney's vast array of buses, monorails, and water taxis; Universal's water taxis and buses; International Dr.'s I-Ride Trolley system, and so forth) contributes to getting more cars off the street, making for cleaner air. In Orlando, it's even possible to hire a pedicab; the Redi Pedi Pedicab (tel. 407/403-5511) and 5 Star Pedicab (tel. 407/566-7527) are the two largest companies serving the Orlando area.
In addition, several hotels, among them the entire collection of official Walt Disney World resorts and all of the Universal Orlando resorts, have signed on to the Florida Green Lodge program, which requires hotels to become more energy efficient in all areas of operation, from conserving water to reducing unsorted waste. Hotels that meet the standard are awarded one-, two-, or three-palm certification.
"Green" Hotels -- Quite a number of Orlando hotels have received "green" certification by the Florida Department of Environmental Protection and are designated as Green Lodge hotels. In order to be considered for the certification, hotels must adhere to a set list of requirements, including conservation of water through the use of low-flow plumbing fixtures, a linen reuse program, and the use of energy-efficient and programmable thermostats. Waste-reduction criteria must also be met. In addition, all Green Lodges must use green cleaning supplies and high-efficiency air filters.
Green Lodge resorts can (and do) range from mom-and-pop motels to five-star luxury resorts in Orlando. For more on the program and a complete list of the hotels in and around Orlando that are green (there are several, including all official WDW resorts and all official Universal resorts), go to www.dep.state.fl.us/greenlodging.
General Ecotourism Resources
Sustainable tourism is defined as conscientious travel -- in other words, being careful with the environments you explore and respecting the communities you visit. Two overlapping components of sustainable travel are ecotourism and ethical tourism. The International Ecotourism Society (TIES) defines ecotourism as responsible travel to natural areas that conserves the environment and improves the well-being of local people. TIES suggests that ecotourists follow these principles:
- Minimize environmental impact.
- Build environmental and cultural awareness and respect.
- Provide positive experiences for both visitors and hosts.
- Provide direct financial benefits for conservation and for local people.
- Raise sensitivity to host countries' political, environmental, and social climates.
- Support international human rights and labor agreements.
You can find some eco-friendly travel tips and statistics, as well as touring companies and associations -- listed by destination under "Your Travel Choice" -- at the TIES website, www.ecotourism.org. Also check out Ecotravel.com, which lets you search for sustainable touring companies in several categories (water based, land based, spiritually oriented, and so on).
Responsible Travel (www.responsibletravel.com) is a great source of sustainable travel ideas; the site is run by a spokesperson for ethical tourism in the travel industry. Sustainable Travel International (www.sustainabletravelinternational.org) promotes ethical tourism practices and manages a directory of sustainable properties and tour operators around the world.
Carbonfund (www.carbonfund.org), TerraPass (www.terrapass.org), and Carbon Neutral (www.carbonneutral.org) provide information on carbon offsetting, or offsetting the greenhouse gases emitted during flights.
While much of the focus of ecotourism is about reducing impacts on the natural environment, ethical tourism concentrates on ways to preserve and enhance local economies and communities, regardless of location. You can embrace ethical tourism by staying at a locally owned hotel or shopping at a store that employs local workers and sells locally produced goods.
Tips for Families
No city in the world is geared more to family travel than Orlando. In addition to its theme parks, Orlando's recreational facilities provide an abundance of opportunities for family fun. Most restaurants have lower-priced children's menus (if not, the appetizer menu works just as well) and fun distractions such as place mats to color while younger diners wait for their food. Many of the hotels and resorts offer children's activity centers.
All parks have a cool baby care center for heating formula, nursing, and so on, and diaper changing tables in the restrooms.
Scarier rides have what’s called a child swap. That provides an area where one adult can wait with a child while their partner rides and then switch off so the other gets a chance without having to wait all over again. Many rides also have a bypass corridor where chickens can do their chicken-out thing.
Note that many of the park's attractions have minimum height requirements. Universal also recommends that expectant mothers steer clear of some rides (also noted in the listings).
Your stroller will not be allowed inside most attractions, and it will not be attended in parking sections, so never leave anything valuable in it. Come prepared with a system for repeatedly unloading valuables. Also have something that covers the seat; just like parked cars, strollers get sizzling hot when you leave them in the Florida sun. Finally, tie an identifying marker (like a white flag, as in “I surrender”) to yours so you can identify it amid the sea of clones.
Some outfits deliver nice models to hotels (but charge less if you pick them up in person): Magic Strollers (www.magicstrollers.com; 866/866-6177), World Strollers, in the Welcome Center of Lake Buena Vista Factory Stores (15569 State Rd. 535, Orlando; www.lbvfs.com; 407/238-9301), and Baby Wheels (www.babywheelsorlando.com; 800/510-2480) among them.
Here are more suggestions for making traveling with children easier:
Are Your Kids Old Enough? — Do you really want to bring an infant or toddler to the parks? If you plan on visiting Disney several times as your children grow, then the best age for a first visit to Disney is just about 3 years old. Why? Because the kids are old enough to walk around and enjoy the sights and sounds, as well as a good deal of the rides and shows. The thrill rides would most likely frighten them, but most inappropriate rides for the tiny-tot set have height restrictions that prevent any unfortunate mistakes. If, however, this is going to be a one-time trip, then I recommend waiting until your children are between 7 and 10. They'll still be able to appreciate the wonder of the experience but won't have reached the stage where all they'll want are chills and thrills.
- Packing -- Although your home may be toddler-proof, hotel accommodations aren't. Bring blank plugs to cover outlets and whatever else is necessary to prevent an accident from occurring in your room. Most hotels have some type of crib available; however, they are usually limited in number. Some hotels can also supply bedrails, though they are not as readily available as cribs are. Outside of hotel supplies, your biggest packing priority should be sunscreen. Locals can spot tourists by their bright-red sunburns. Both parents and children should heed this reminder: Don't forget to bring and use sunscreen with an SPF rating of at least 30. If you do forget it, it's available at convenience stores, drugstores, and some theme-park shops. Young children should be slathered, even if they're in a stroller. Be sure to pack a wide-brim hat for infants and toddlers. Adults and children alike should drink plenty of water to avoid dehydration.
- Accommodations -- Kids younger than 12, and, in many cases, those as old as 17, stay free in their parent's room in most hotels, but to be certain, ask when you book. Most hotels have pools and other recreational facilities that will give you a little no-extra-cost downtime. If you want to skip a rental car and aren't staying at Disney, International Drive and Lake Buena Vista are the places to stay. Hotels often offer family discounts; some offer Kids Eat Free programs, and some provide free or moderate-cost shuttle service to the major attractions. International Drive also has the I-Ride Trolley, which travels the length of the road and makes numerous stops along the way.
- Ground Rules — Set firm rules before leaving home regarding things such as bedtime and souvenirs. It's easy to get off track as you get caught up in the excitement of Orlando, but don't allow your vacation to seize control of your better judgment. Having the kids earn their own money or at least allotting a specific prearranged amount for them to spend works wonders. Making them part of your decisions also works well. They'll be far more cooperative when they understand that everyone in the family gets a say in the plan for the day and that they will eventually get to do something or go somewhere that they want to.
At the Parks — Getting lost is all too easy in a place as strange and overwhelming as the theme parks. Toss in the crowds and it's amazing it doesn't happen more often. For adults (yes, they get lost, too) and older kids, arrange a lost-and-found meeting place before you arrive in the parks, and if you become separated, head there immediately. Make sure your kids know to find a staff member (point out the special name-tags worn by the staff) to help them. Attach a name-tag with the child's first name and your cellphone (or hotel) number to the inside of younger kids' T-shirts and tell them to find a park employee (and only a park employee) immediately and show them the tag if they become lost.
- Read the Signs — I've often explained to children—irrespective of their ages—that if they hear screaming, that's a pretty good indication that a ride may not be the best choice for them. With younger kids, you have to be steadfast in your decisions, though most height restrictions will keep those who really shouldn't be riding at bay. With the older ones, well, you may have to indulge them a bit and let them ride just one—they likely won't make the same mistake twice. Note that once you get past the height restriction, age is not always as much of a deciding factor when it comes to rides as one might think. It really depends on your child's previous experiences and personality.
- Take a Break — The Disney parks, Universal Orlando, and SeaWorld all have fabulous interactive play areas offering both parents and young kids a break. By all means, take advantage of them. They allow kids to expend some of their pent-up energy after having to wait in lines and not wander far from Mom and Dad all day long. They offer a nice break for you, too (if you can sit down to watch them, that is). Note that many of these kid zones are filled with water squirters and shallow pools, and most of the parks feature a fair number of water-related attractions, so getting wet is practically inevitable—at least for the kids. It's advisable to bring along a change of clothes or even a bathing suit. You can rent a locker ($10–$15) for storing the spares until you need them. During the summer, the Florida humidity is enough to keep you feeling soggy, so you may appreciate the change of clothing even if you don't go near any water.
- Show Times — Schedule an indoor, air-conditioned show two or three times a day, especially during midafternoon in the summer. You may even get your littlest tykes to nap in the darkened theater. For all shows, arrive at least 20 minutes early to get the better seats, but not so early that the kids are tired of waiting (most waits are outside in the heat at Disney; Universal has covered queue areas at most attractions).
- Snack Times — When dreaming of your vacation, you probably don't envision hours spent standing in lines, waiting and waiting (unless you have done this before, that is). It helps to store some lightweight snacks in a backpack, or in the stroller if you have one, especially when traveling with small children. This may save you some headaches, as kids get the hungriest just when you are the farthest from food. It will also be much healthier and will certainly save you money, as the parks' prices are quite high.
Staying Connected
Getting online isn’t hard. Wi-Fi is now considered an essential amenity, like running water. Universal will have free access—including in the theme parks, although the signal may die when you're indoors.The theme parks’ new reliance on managing your day via apps drains devices quickly. To have enough juice for a 13-hour day, carry a portable charger or battery. The theme parks have vending machines by FuelRod (www.fuel-rod.com) selling $30 pre-filled booster batteries, adapter included; find them in the photo stores by the front gate and sprinkled around the park (ask a cast member where).
When to Go
Orlando is the theme-park capital of the world, and you could almost argue that there really is no off season here anymore, though the very busiest seasons are whenever kids are out of school.
Late May to just past Labor Day, long holiday weekends, winter holidays (mid-Dec to early Jan), and most especially spring break (late Mar to Apr) are very busy.
Do, however, keep in mind that kids in other hemispheres follow a completely different schedule altogether. Obviously, an Orlando vacation is most enjoyed when the crowds are at the thinnest and the weather is the most temperate. Hotel rooms (likely the largest chunk of your vacation bill) are also priced lower (albeit only slightly) during the off season, though don't expect that period to follow the traditional winter/summer patterns of many areas.
Peak-season rates can go into effect during large conventions and special events, either of which may occur at any time of the year. Even something as remote as Bike Week in Daytona Beach (about an hour's drive away) can raise prices. These kinds of events will especially impact the moderately priced hotels and resorts.
Best times: Try the week after Labor Day until the week before Thanksgiving, when the kids have just returned to school; the week after Thanksgiving until mid-December; and the 6 weeks before and after school spring vacations (which generally occur around Easter).
Worst times: The absolute worst time of year to visit is during spring break -- usually the 2 weeks prior to and after Easter. The crowds are unbelievable, the lines are unbearable (my kids have waited upwards of 2 hr. to hop on some of the most popular attractions), waiting times at local restaurants can lead to starvation, and traffic -- particularly on International Drive -- will give you a headache. The December holidays and summer, when out-of-state visitors take advantage of school breaks and many locals bring their families to the parks (the latter also flock to the parks during Florida resident discount months, which usually fall in May and Nov), can also prove a challenge. Packed parking lots are the norm during the week before and after Christmas, and the summer brings with it oppressive heat and humidity.
Seriously consider pulling your kids out of school for a few days around an off-season weekend to avoid the long lines. (You may be able to keep them in their schools' good graces by asking teachers to let them write a report on an educational element of the vacation. Epcot, SeaWorld, and the Orlando Museum of Science offer the most in the way of educational exhibits.) Even during these periods, though, the number of international visitors guarantees you won't be alone.
One other time-related hazard: For several weeks in May and September, you will find yourself in the midst of the dreaded "love bug" season in Central Florida. These small flylike insects emerge twice a year, get into practically everything, and like nothing more than to commit suicide on your car windshield, leaving a messy splatter. They don't bite, but they are a serious nuisance. If you can avoid them, I highly recommend it.
Weather -- It's not uncommon for the skies to open up on Orlando, even when the day begins with the sun ablaze. Florida is well known for its afternoon downpours, so don't be too concerned -- storms don't usually last too long. Most people simply run for temporary cover, and then resume their activities when the rain slows to a drizzle or stops altogether. It is wise, however, to bring along some type of rain gear, as storms can spring up rather quickly. A small fold-up umbrella can protect you until you can get to shelter. If you forget your gear, rain ponchos can be purchased throughout the parks for about $6 for a child-size poncho, or $8 for an adult size. The child-size poncho also happens to cover the average stroller quite well, protecting camera equipment and souvenirs -- not to mention the child sitting inside it.
Don't let a rainy afternoon spoil your fun. Crowds are dramatically thinner on these days, and there are plenty of indoor attractions to enjoy, particularly at Epcot, Disney's Hollywood Studios, and Universal Studios Florida, where many of the attractions are actually indoors. The flip side, of course, is that many of the outdoor rides and attractions at Disney, Universal, and SeaWorld are temporarily closed during downpours and lightning storms.
Note: If you're taking advantage of a land/cruise package, make sure you take into account hurricane season, which generally runs from around June 1 to November 30 (when the majority of Central Florida's afternoon downpours tend to occur). Inland, the worst is usually only sheets of rain and enough wind to wipe the smile right off your face. That said, the summer of 2004 (when three hurricanes passed through the area) was a noticeable reminder that the worst can happen, and 2005 brought with it what seemed like an endless number of storms, extending the rainy season well beyond the normal timeline. And while 2006 was relatively quiet weather-wise, tornados touched down and devastated areas just north of Orlando in 2007. Although the past few years have been relatively quiet, forecasters predict an increased number of storms in 2012 -- but how many will actually reach land (or affect areas as far inland as Orlando) is unknown. The moral of this story: Be prepared, because almost anything can happen. If you are on the coastal areas or at sea, you will likely be at the point where the storms hit their hardest, making them extremely dangerous. Tornadoes and lightning -- two particularly active summer curses -- should also not be taken lightly.
Holidays -- Banks, government offices, post offices, and many stores, restaurants, and museums are closed on the following legal national holidays: January 1 (New Year's Day), the third Monday in January (Martin Luther King, Jr., Day), the third Monday in February (Presidents' Day), the last Monday in May (Memorial Day), July 4 (Independence Day), the first Monday in September (Labor Day), the second Monday in October (Columbus Day), November 11 (Veterans' Day/Armistice Day), the fourth Thursday in November (Thanksgiving Day), and December 25 (Christmas). The Tuesday after the first Monday in November is Election Day, a federal government holiday in presidential-election years (held every 4 years, and next in 2012).
Best Time of Year to Visit
There's really no off season for Universal, but the week after Labor Day until mid-December (excluding Thanksgiving week) and January to mid-May (excluding spring break) are known for smaller crowds, cooler weather, and less humid air. And you won't have to worry about the daily thunderstorms that often plague Orlando during the warmer months. The summer months, when the masses throng to the parks, are the worst time for crowds and feature hot, sticky, humid days.
Best Days to Visit
Go near the end of the week, on a Thursday or Friday. The pace is somewhat fast Monday through Wednesday, with the heaviest crowds on weekends and during summers and holidays. If you do end up visiting during peak seasons or on holidays (when the parks are open late), consider waiting until late afternoon and staying until closing time -- after the dinner hour the parks are generally much less crowded.
Note: Universal Studios Florida is probably the best of all the major theme parks to visit when the weather is bleak simply because the majority of its rides and attractions are indoors (there's still a ton of walking outdoors, but at least you don't have to worry about many of the attractions closing because of lightning or heavy rain). A shower or two is almost inevitable in Central Florida on a summer afternoon, but if the forecast for the day calls for a sustained downpour, then USF is a great bet.
Hours
The park is open 365 days a year, usually at least from 9am to 6pm, though it's open as late as 8 or 9pm, sometimes later, in summer and around holidays. The best bet is to call before you go so that you're not caught by surprise.
Shorter Days -- Universal juggles park hours to adjust for varying attendance due to seasonal shifts and holidays. The hours listed in this guide are generally accurate, but sometimes the parks close earlier, or some rides or shows open later. To avoid disappointment, check the park's website at www.universalorlando.com, or call tel. 407/363-8000 for up-to-the-minute schedules.
Getting Around
The two theme parks of Universal Orlando and the CityWalk entertainment area can all be accessed on foot, by free resort buses, or by ferry. Day guests park at a covered parking structure, while Universal hotel guests park at their hotels and then use the resort transportation or walk.
The nearest hotels to Universal Studios Florida park are Hard Rock Hotel and Portofino Bay, although all of Universal's hotels are well-connected.
Universal has free in-park Wi-Fi, and its free Official Universal Orlando Resort App is very easy to use. It provides wait times, showtimes, maps, restaurant menus, walking directions, and more. You can also use it to buy online-discounted tickets. Load a credit card into your account, and you can use it to make purchases such as mobile food orders (which aren’t as widely available as they are at Disney); if you activate the Universal Pay feature, it will add a QR code to your smartphone’s digital wallet that enables you to make purchases at Universal-run stores.
Tickets
Visitor Information
You can get information before you leave home by calling Universal Orlando Guest Services at tel. 877/801-9720 or 407/363-8000. Ask about travel packages as well as theme-park information. Universal sometimes offers a promotion that adds additional days free or at a deeply discounted price. You can also write to Guest Services, 1000 Universal Studios Plaza, Orlando, FL 32819-7601.
Online, you can find information about Universal Orlando at www.universalorlando.com. Orlando's daily newspaper, the Orlando Sentinel, also produces OrlandoSentinel.com. Additionally, there's a lot of information about the parks, hotels, restaurants, and more at the Orlando/Orange County Convention & Visitors Bureau site at www.visitorlando.com. Two unofficial but thorough sites worth a peek are www.mouseearsandmore.com and www.allearsnet.com.
The Universal Studios Stores (tel. 407/825-2473), usually open daily from 7am to 9pm, sell park tickets at two locations: Airside A, main terminal, and Airside B, Delta side, before security -- both on the third level. SeaWorld stores, at airsides A and B, are open daily from 6am to 9pm (tel. 407/825-2614). For space buffs coming through town, Kennedy Space Center (tel. 407/445-1788) has two locations at the airport, in both the East and West halls. Even the Ron Jon Surf Shop (tel. 407/825-2217) has an airport outpost (daily 7am-9pm).
Money Saver -- You can save 10% off your purchases at many Universal Orlando gift shops and restaurants by showing your AAA card. Note that this discount isn't available at food and merchandise carts or on tobacco, candy, film, collectibles, and sundry items.
Orientation
Orlando's major artery is Interstate 4. Locals call it I-4, or that #@$*%^#!! highway! It runs diagonally across the state (though directional signs are always marked east or west) from Tampa to Daytona Beach. The exits along this route will take you to Disney, Universal, SeaWorld, International Drive, U.S. 192, Kissimmee, Lake Buena Vista, and north to downtown Orlando and Winter Park. Most exits are well marked, but construction is common and exit numbers have been changed through the years. If you get directions by exit number, always ask the name of the road to help avoid getting lost. (Cellphone users can dial tel. 511 to get a report of I-4 delays.)
The Florida Turnpike, a toll road, crosses I-4 and links with I-75 to the north and Miami to the south. U.S. 192/Irlo Bronson Memorial Highway is a major east-west artery that reaches from Kissimmee to U.S. 27, crossing I-4 near World Drive, the main Walt Disney World entrance road. Construction has widened this stretch of highway and made driving a bit easier, while the addition of large numerical markers has made locating hotels, restaurants, and attractions much easier as well. The Beachline Expressway (Hwy. 528; previously the Bee Line Expwy.), also a toll road, goes east from I-4 past Orlando International Airport to Cape Canaveral and Kennedy Space Center. The East-West Expressway (also known as Hwy. 408) is a toll road that can be helpful in bypassing surface traffic in the downtown area. The 417, also a toll road, runs from north of the Orlando International Airport to I-4 just below U.S. 192. This route is a good alternative to I-4 if you are staying on the lower end of International Drive, World Center Drive, or areas east of the I-4, as it is far less traveled than the main highway.
If you're jockeying between Disney and Universal, one of the lesser traffic evils is Apopka-Vineland Road. It tends to be less cluttered than I-4 or International Drive. Follow it north from Lake Buena Vista and the northeast side of Disney to Sand Lake Road, then go right/east to Turkey Lake Road, and then left/north to Universal Orlando. Another way to avoid the highway when driving between Universal Orlando and Disney is to take the Palm Parkway (just off Apopka-Vineland Rd.) to Turkey Lake Road, which will take you right to Universal.
I-4 and Highway 535 roughly bound Walt Disney World to the east (the latter is also a northern boundary), and U.S. 192/Irlo Bronson Memorial Highway bounds it to the south. World Drive is WDW's main north-south artery. Epcot Center Drive (Hwy. 536/the south end of International Dr.) and Buena Vista Drive cut across the complex in a more or less east-west direction; the two roads cross at Bonnet Creek Parkway. Despite a reasonably good highway system and explicit signs, it's easy to get lost or miss a turn here -- even if you think you know the roads. I've gotten lost or passed an exit on Disney property at least once or twice on every trip. Again, pay attention and drive carefully. Don't panic or pull across several lanes of traffic to make an exit, especially once you're on Disney property -- there's always another exit just ahead where you can turn around. All roads lead to the parks, and you'll soon find another sign directing you to the same place. It may take a bit longer, but Goofy will still be there.
Clever landscaping hides the fact that many parts of WDW are very close together. It took me several trips to discover that Disney's Hollywood Studios is just behind the BoardWalk, which is right next to the WDW Swan and the WDW Dolphin, which is across the lake from Disney's Yacht and Beach Club resorts, which are next to Epcot -- you get the picture. Walking can occasionally be the most efficient way to get from one place to another; it's always worth looking at a map to check before you set out anywhere. Note: One of the best maps of WDW's parks and roadways, although not nearly as detailed as it once was, can be found on the back of the "Orlando, Florida, and Vicinity" map provided by Alamo (Disney's official rental-car company). The map is available (upon request) to those staying on Disney property -- it lays out the entire WDW roadway system as well as the theme parks and resorts.
AAA (tel. 800/222-1134; www.aaa.com) and other auto club members should call their local offices for maps and optimum driving directions.
Fast Facts
General information: www.universalorlando.com; 407/363-8000
Guest services: 407/224-4233
Hotel reservations: 888/273-1311
Dining reservations: 407/224-3663
Vacation packages: www.universalorlandovacations.com; 877/801-9720
Lost and found: 407/224-4233, option 2
Twitter: tag @UniversalORL or #AskUniversal—it responds quickly
What the Basics Cost at Islands of Adventure:
Parking: $26 (free after 6pm), $50 for closer “prime” spaces, $75 for all-day valet
Regular soda: $4
Water: $3.50
Beer: $11 (you must have ID)
Single strollers: $18 per day
Double strollers: $28 per day
Wheelchair: $12 (available just after park entry; small rental desk in parking structure)
ECV (electric convenience vehicle): $55 + $50 deposit (add $20 for canopy)
Lockers: $10–$15 per day (multi-entry) at front of park; free for brief use at rides
Poncho: $11 adults, $10 kids
Calendar of Events
For an exhaustive list of events beyond those listed here, check http://events.frommers.com, where you'll find a searchable, up-to-the-minute roster of what's happening in not only Orlando, but in cities all over the world.
February
Mardi Gras at Universal Orlando. Floats, stilt walkers, live entertainment, and beads thrown to the crowd add to the fun of this event. A party to rival the original held in New Orleans, it's definitely geared toward an adult crowd, with plenty of drinking and carousing. Special discounted tickets are available allowing entrance to the park only after 5pm ($54.99); otherwise, it's included in regular park admission ($85 adults). The celebration runs 1 night a week -- usually Saturday -- from mid-February to mid-April. For information, call tel. 888/389-4783 or 407/363-8000, or go online to www.universalorlando.com.
September
The first weekend (Thurs-Sun) in September, Universal has gone head-to-head with Disney, scheduling its Rock the Universe concert the same weekend (tel. 866/788-4636). Big-name Christian bands and speakers headline the event. Tickets (which include admission to the parks after 4pm) cost $59.99 for 1 night, or $85.99 for both nights of the event. Packages including both nights of celebration and 3 days of admission to the parks are available as well ($105.99).
October
Halloween Horror Nights. Universal Orlando's Islands of Adventure (tel. 888/389-4783 or 407/363-8000; www.universalorlando.com) transforms its grounds on select nights during October and into November into haunted attractions. Live entertainment and special shows, hundreds of ghouls and goblins roaming the streets, and specially designed haunted houses make for a truly terrifying experience. The park essentially closes at dusk, reopening in a new macabre form from 7pm to midnight or later. Full admission ($85 adults) is charged for this event, which is definitely geared to grown-ups (as the liquor flows freely and the frightfulness is truly that). Note that guests are not permitted to wear costumes (so that Universal employees can spot their peers).
December
Macy's Holiday Parade. That's not a typo! Universal and Macy's (the latter a tenant at the Mall at Millenia) offer a smaller version of Macy's Thanksgiving Day Parade at Universal Studios Florida. It runs from mid-December to early January, featuring several of the floats and gigantic balloons from the original New York City parade (tel. 407/363-8000; www.universalorlando.com). Park admission ($85 adults, $79 kids 3-9) is required. Over at Islands of Adventure, even the Grinch celebrates the holidays at Seuss Landing, which is decked out like Whoville for the holidays, including wintry decorations and Whos running all about to create a festive mood.
Tips for Travelers with Disabilities
Those with disabilities should stop by Guest Services, located just inside the main entrance, for a Guide for Rider Safety & Accessibility (you can also download it through this link), a Telecommunications Device for the Deaf (TDD), or other special assistance.
At Universal, ask for an Attractions Assistance Pass. If a ride’s wait is less than 30 minutes, you’ll scoot right on, and if it’s longer, you’ll be issued a time to return but you cannot get a new reservation time until that one is fulfilled. If that system won’t work for you, Universal may choose to issue a Guest Assistance Pass, which grants Express access to all attractions, no appointment required.
You can arrange for sign language interpreting services at no charge by calling tel. 888/519-4899 (toll-free TDD), 407/224-4414 (local TDD), or 407/224-5929 (voice). Make arrangements for an appointment with an interpreter 1 to 2 weeks in advance. Check www.universalorlando.com for more information.
All the parks have a full range of in-park services for guests of every need, including at least a half-dozen TTY phones scattered around and sign-language interpreters on scheduled days of the week. Universal marks the times for its ASL shows on its guide map; some days they’re not automatically available, but you can request show interpretation for free at least 14 days ahead by writing SignLanguageServices@universalorlando.com.
The theme parks operate rental desks for wheelchairs and ECVs (sit-down scooters), but you will have to be able to travel to that kiosk on your own. Rent a standard wheelchair for $12 or an electric one for $55 + $50 deposit (add $20 for canopy). You can reserve them a week or more in advance by calling tel. 407/224-6350. You also may not take a rental out of its park, so if you switch theme parks on the same day, you are not guaranteed to find availability at your second park—if there are still rentals left, though, you can show the receipt from your first park to avoid paying for rental twice.
Prices are steep and lines can be long, and the vehicles are very simple, so many people rent their own ahead of time from a third party. Medical Travel, Inc. (www.medicaltravel.org; 866/322-4400 or 407/438-8010) specializes in the rental of mobility equipment, ramp vans, and supplies such as oxygen tanks (be aware that many rides do not allow tanks). Electric scooters and wheelchairs can be delivered to your accommodation through these established companies: Orlando Medical Rentals (www.orlandomedicalrentals.com; 877/356-9943) which also supplies oxygen, scooters, and the like; Buena Vista Scooter Rentals (www.buenavistascooters.com; 407/331-9147); Scootaround (www.scootaround.com; 888/441-7575); CARE Medical Equipment (www.caremedicalequipment.com; 800/741-2282 or 407/856-2273); and Walker Medical & Mobility Products (www.walkermobility.com; 888/726-6837 or 407/518-6000). All the theme parks, except the water parks, rent ECVs for about $50 a day and wheelchairs for about $12 a day.
If your own wheelchair is wider than 25 inches, think about switching to the park model, because it is guaranteed to navigate tight squeezes such as hairpin queue turns. If you wear a prosthetic limb, you may have to remove it for the most aggressive rides. A few coasters have restraint systems that won’t work if you use certain prosthetics, so always ask the operators what’s safe for you.
Service animals are permitted but aren’t always allowed to ride attractions.
Theme park hotels all can lend door-knock and phone alerts, amplifiers, bed shakers, strobes, and TTY phones. At Universal, TDD relay devices and doorbell lights are available at hotel front desks.
Organizations that offer assistance to travelers with disabilities include the American Federation for the Blind (www.afb.org; 212/502-7600) and Society for Accessible Travel & Hospitality (www.sath.org; 212/447-7284).
Tips for Gay and Lesbian Travelers
Orlando still has a conservative streak and the state government is actively hostile to equality laws, but the Pulse massacre made locals feel much more protective of its gay population.
Most hotels aren’t troubled in the least by gay couples, and gay people can be themselves anyplace. The most intolerant attitudes will come from other guests at the theme parks, who, of course, mostly aren’t from Orlando. Public displays of affection are not likely to be attacked, but don’t expect a warm reception, either. Then again, sexual affection is not celebrated in the parks if you’re straight, either.
Use your intuition, your good manners, and your common sense.
Getting There
PARKING—Parking: $26 (free after 6pm), $50 for closer “prime” spaces, $75 for all-day valet. The parking structure is covered, and it's shared by the three theme parks and CityWalk.BY AIRPORT SHUTTLE—Mears Transportation (www.mearstransportation.com; 407/423-5566 or 855/463-2776) is the 800-pound gorilla of shuttles and taxis; it sends air-conditioned vans bouncing to hotels every 15 to 20 minutes. Round-trip fares for adults are $34 ($26 for kids 4–11, kids 3 and under free) to the Universal/International Drive area, or $38 per adult ($29 for kids) to Walt Disney World/U.S. 192/Lake Buena Vista. You’ll probably make several stops (it’ll take up to 90 min.) because the vans are shared with other passengers.
If you have more than four or five people, it’s more economical to reserve a car service (do it at least 24 hr. ahead) and split the lump fee; a town car is $50 to $105 and an SUV or van for up to seven would be $100 to $190 round-trip from MCO (zooming to $225 from SFB). Try Mears (see above), Tiffany Towncar (www.tiffanytowncar.com; 888/838-2161 or 407/370-2196), or Quicksilver Tours (www.quicksilver-tours.com; 888/468-6939; starting at $50). Quicksilver often volunteers to toss in a free 30-minute stop at a grocery store so you can stock up on supplies.
Universal Orlando has its own small service, Universal SuperStar Shuttle Service (866/604-7557), that’s an add-on to its vacation packages, for $39 adults, $29 kids 3–9 (kids 2 and under free); you can’t buy it without a whole vacation package. Obviously, it doesn’t go to Disney properties.
BY RIDESHARE—Uber and Lyft are available. Meet them curbside at Level 2–Arrivals. You should pay $55–$60 for a standard ride to the tourist zones outside of surge periods. The airport tacks on a $5.80 fee, one of the highest such fees in the nation. Fares seem to be going up and up.
BY TAXI—It’ll be about $70 to the Disney hotels, $60 to Universal, not including a tip, which is cheaper than a town car but not rentals or Uber.
Tips for Senior Travelers
In Orlando, people older than the age of 60 (sometimes 65) often qualify for reduced admission to theaters, museums, and other attractions (generally the smaller attractions and cultural venues, including the Orlando Science Center, Central Florida Zoo, Orlando Museum of Art, and others -- but not on tickets to the biggies such as Disney and Universal), as well as discounted fares on public transportation, including the Lynx bus system and the I-Ride Trolley. Keep in mind that area restaurants often offer discounts to seniors (though sometimes only at special hours or on special days).
You can order a copy of the Mature Traveler Guide, which contains local discounts mainly on hotel rooms but also on attractions and activities, from the Orlando/Orange County Convention & Visitors Bureau, 8723 International Dr., Ste. 101, Orlando, FL 32819 (tel. 800/643-9492 or 800/551-0181; www.visitorlando.com). You can also find it online at the CVB's website (click the "Senior Citizens Discounts" link on the site map).
The U.S. National Park Service offers an America the Beautiful -- National Park and Federal Recreational Lands Pass -- Senior Pass (formerly the Golden Age Passport), which gives seniors 62 years and older lifetime entrance to all properties administered by the National Park Service -- national parks, monuments, historic sites, recreation areas, and wildlife refuges -- for a one-time processing fee of $10. If you're going to the Cape Canaveral National Seashore on an excursion out of Orlando, it's a good bet. The pass must be purchased in person at any NPS facility that charges an entrance fee. Besides free entry, the America the Beautiful Senior Pass also offers a 50% discount on some federal-use fees charged for such facilities as camping, swimming, parking, boat launching, and tours. For more information, go to www.nps.gov/fees_passes.htm or call the United States Geological Survey (USGS), which issues the passes, at tel. 888/275-8747.