Tagged: cancellations

Best Strategies for Getting a New Flight When Severe Weather Leaves You Stranded

Full disclosure: I'm writing this while stranded in Chicago. I waited too long to make a move on a flight that I knew, in the back of my mind, would be canceled by a snowstorm hitting…

7 Tips for Surviving the FAA Flight Reduction Crisis—Including One You'll Wish You'd Thought Of Yourself

You’ve read the news: The U.S. government shutdown is now the longest in history. TSA agents and air traffic controllers haven’t been paid in over a month, so Transportation Secretary…

Played Out: Iceland's Play Airline Abruptly Shuts Down, Cancels All Flights

Play, a low-cost airline based in Iceland, has suddenly shut down, canceling all flights and leaving hundreds of passengers in the lurch. In a statement released today, the company…

Silver Airways Shuts Down, Cancels All Flights—What Customers Should Know

Florida-based carrier Silver Airways has abruptly ceased operations, the company announced today. As of June 11, all Silver flights are canceled and customers will need to make other…

Airline Refund Rules: What You’re Owed for a Canceled Flight

With the busy holiday travel season fast approaching, a new Department of Transportation rule designed to protect U.S. airline passengers has gone fully into effect. As of Monday,…

Airplanes Don’t Like Extreme Heat: Tips for Avoiding Flight Delays in Summer's Hot Weather

Flying in the summer always presents challenges. But flying this summer promises to be particularly challenging. Airlines are already dealing with tremendous stress, including pent-up…

25-Plus Holiday Travel Tips From an Industry Expert: Save Money, Beat Crowds, Dodge Delays

Last year was arguably the worst holiday travel season we’ve ever seen. The Southwest Airlines operational meltdown lasted 11 days encompassing Hanukkah, Christmas, Kwanzaa, and New…

Can I Cancel a Flight and Get a Refund? Rules for Refunds, Reimbursements, and More

Sorting through the fine print of an airline’s policies can be tedious and confusing, and it doesn’t get any easier when things go awry. From meal and hotel vouchers to refunds,…

Find Out What You're Owed for a Canceled Flight with This New Online Tool

UPDATE, September 6: This post, originally published September 3, has been updated below. As we reach the end of a summer travel season plagued with flight delays and cancellations,…

How to Book a Flight That Won't Get Canceled

The answer to the headline is easy: Use the Tooth Fairy or Santa Claus as your travel agent. The truth is there's always the chance that a flight will be canceled. We're seeing extreme…

Almost Everyone Agrees: American Airlines' New Conditions of Carriage Are Bad for Consumers

A few weeks ago, American Airlines quietly revised its Conditions of Carriage governing what customers can expect for their money. That sounds really boring, but trust us: You're…

What Travelers Need to Know About American Airlines' Service Meltdown

We've been warning for weeks that the return to travel this summer would be bumpy. But I don't think any of us could have predicted just how ugly things could get this week. Over the…

Five Big Challenges Confronting Travelers During the Pandemic Recovery

Some of the ways Covid-19 has changed travel are obvious. When we plan almost any adventure now, first we take into account safety protocols like social distancing and masks. The…

The Airlines Are Blindsiding Customers by Switching Itineraries—But You Don't Have to Take It

Americans may not realize it, but the pandemic has made airline schedules far less stable than they were. Travelers now have a much higher chance of getting stuck with an itinerary…

Beware: The Travel Industry Is Clinging to Your Money

Times are tough. We all know it. A lot of us aren't sure where the money will be coming from in a few months—and among the least sure are the businesses that sell travel. That's why…

COVID-19 Cancellation Policy Finder for Airlines, Cruise Lines, Hotels, and Other Travel Operators

LAST UPDATED: AUGUST 3, 2020 CLICK HERE for our ongoing live blog of COVID-19 coverage with updates on the latest developments. For customers who need to cancel or change vacation…

Which U.S. Airline Is on Time the Most?

Hawaiian Airlines had the best on-time record of any U.S. carrier in 2019, according to newly released data from the U.S. Department of Transportation. Of all the flights operated by…

Hyatt's Cancellation Rules Worsen for Consumers

Hyatt Hotels has made it more expensive for you to cancel a reservation. At most of the company's 700-odd properties, customers must now cancel at least 48 hours ahead of their planned…

Our Top Tips for Surviving Holiday Air Travel this Year

The airlines are expecting 51 million passengers to fly in United States in the final two weeks of December, a figure that’s up 3% from last year’s record number. Break it down and…

Hilton and Marriott Announce Strict New Fees for Last–Minute Cancellations

Just as Cinderella had to high tail it home before the stroke of midnight, from January 1st on, travelers heading to a Hilton or a Marriott property will have to remember to…

Too Sick to Fly? When to Put Yourself on the "No Fly" List

For Carol Margolis, it was an almost-ruptured eardrum.She'd flown with a bad cold and sinus congestion, which made it difficult to equalize the pressure in her ears. After her…

The Longest Airport Security Waits -- And How to Skip Them

Nobody likes getting stuck in security at the airport. Your gate is in sight, but there's nothing you can do about it. And what's up with the guy zipping through the lane on the left…

Five Answers to the Perennial Question: What're You Doing New Year's Eve?

New York gets all the fuss for its Waterford crystal ball and its throngs of people, but elsewhere around the world, New Year's is celebrated in its own particular way. We've found…

Prepping for a Hike Along the Appalachian Trail

Stretching from Maine to Georgia through 14 states and over 2,100 miles, the Appalachian Trail (AT) is as historic a trek as any other national park walk east coast or west. Conceived…