Tagged: consumers

Demand a Resort Fee Refund! On This Website, Hotel Workers Show You Legal Ways How

Hotel workers in San Francisco have been on strike for months as they demand higher wages and more affordable healthcare. (A November demonstration at the Grand Hyatt San Francisco is…

Why We Need Travel Advisors Now More Than Ever

It’s that time of year when you’re likely to be booking holiday travel, and undoubtedly you’ve logged onto travel sites to seek the best deals in flights, hotels, resorts, car rentals,…

Airline Miles Programs Are Essentially Pyramid Schemes Now

What went wrong with airline frequent flyer programs? Dissatisfaction with loyalty programs has reached a fever pitch. It has become crystal clear that for many airlines, the loyalty…

The Worldwide Airline Ranking Is Out. Can You Guess Where U.S. Airlines Place?

If you have been aboard a flight operated by a U.S.-based airline lately—where the conditions are cramped and the only mood settings are anxious and angry—you will not be surprised to…

Resort Fees Repel Foreign Visitors and Cheat People: They're Destructive for Us All

Americans despise resort fees. But in a shockingly short span of time, we became blasé about them. Appallingly, the people once renowned for feisty individualism and a testy spirit of…

Book a Resort Room, Get a Sofabed? How Third-Party Bookings Can Go Wrong And How to Fix Them

Last week, I used a discount hotel app to book a room in Orlando. The property I chose, the Wyndham Grand Orlando Resort Bonnet Creek, is a major resort on Walt…

Advocacy Group Files Lawsuit on Behalf of Customers Penalized for Writing Negative Review

A few days ago, Arthur Frommer wrote about an incident in which a Utah couple complained their credit was ruined in an act of revenge by a business over a negative online review…

4 New Places in the U.S. to Try Your Luck

These days, it seems you can't travel more than 100 miles in any given direction without running into a casino or some manner of gambling facility. A la Las Vegas, these days,…

What's New: An Online Update for Frommer's Seattle

If you're planning a trip to Seattle in the near future, you've probably already discovered that Frommer's Seattle is an invaluable planning tool. Here, in this online update to our…

How to Do the Denali Shuttle Bus Safari

Denali National Park is managed the way a park should be: for the animals, not for the cars. That means a visit is different from what you may have experienced at other parks,…