Tagged: customer-satisfaction

The Oscars of Airports Were Handed Out, and the U.S. Did About as Well as You'd Expect

Those of you reading this on your phones while stuck in a seemingly endless TSA line will probably not be surprised to learn that the U.S. didn't do so hot on the latest ranking of the…

A Major Airline Now Serves Free Wine and Beer on Every Flight—Even in Economy

One of North America's biggest airlines announced in a press release this week that it's now serving free wine and beer to customers on all flights, even in economy class. That…

The Best Airports in the U.S. Have Been Ranked By Travelers

Overall customer satisfaction with airports in the United States and Canada actually improved this year, according to the annual passenger survey released last week by J.D.…

These Are the Best Airports in the U.S. in 2024, According to Passengers

Nearly two-thirds of North American flyers (60% to be precise) report having "enjoyed spending time in their airport," according to the latest passenger satisfaction survey from J.D.…

The World’s Best Airlines Ranking Is Out—and the U.S. Didn’t Do So Hot

This year, air travelers have endured a parade of woes. But even as an understaffed commercial aviation industry struggles to keep up with heightened demand following the easing of…

Wait, a New Ranking Says the Best U.S. Airline Is . . . United?!

Lately, United Airlines has been experiencing something unusual for the Chicago-based company: good publicity. Just this week, United ranked higher than any other U.S. airline on the…

2020’s Ranking of the World’s Best Airports (Remember Airports?)

Do you miss airports? We've been in lockdown so long, we've even started to develop nostalgic feelings for LaGuardia. For those of you who also yearn to stuff your toiletries into…

The Worldwide Airline Ranking Is Out. Can You Guess Where U.S. Airlines Place?

If you have been aboard a flight operated by a U.S.-based airline lately—where the conditions are cramped and the only mood settings are anxious and angry—you will not be surprised to…

America’s Best Airline Is Crowned, But Is It About to Sink Soon?

It looks like Alaska Airlines just made a great deal in picking up Virgin America, which was itself just rated, for the fourth year in a row, as the best airline in the U.S. by the…

Pauline Frommer's Spend Less, See More Tips for Traveling Green

If you'd like to get the most out of your dollar and your trip, Pauline Frommer's Travel Guides are for you. I put a fresh spin on budget travel, showing you how to experience the…

What's New: An Online Update for Frommer's Seattle

If you're planning a trip to Seattle in the near future, you've probably already discovered that Frommer's Seattle is an invaluable planning tool. Here, in this online update to our…