Tagged: customer-service

You Paid for a Specific Seat on a Flight. The Airline Changed It. Now What?

As far as modern air travel grievances go, involuntary seat swaps and downgrades are more of an annoyance than a trip destroyer. You still get to your destination, more often than not…

Warning: American Airlines Customers Are Accidentally Booking Bus Rides Instead of Flights

Like a college freshman trying to bluff through a philosophy midterm, American Airlines seems to have gotten tripped up in a category error.The carrier has classified some bus rides as…

How to Complain to Hilton: Official Phone Numbers and More

Need to provide some feedback to Hilton about a recent stay at one of the hospitality behemoth's hotels or resorts?Below, we've gathered customer service phone numbers, online support…

The Simple Thing You Can Do to Prevent the Upsell at a Spa

It's one of the most vexing aspects of going for a massage or facial at a spa. Just when you've sunk into the treatment bed, zoned out to the zen, and managed to let go of months of…

Bet You Can Guess How the U.S. Did on This Ranking of the World’s Best Airlines

On a new ranking of the world's airlines, U.S.-based carriers failed to make the top 10, probably because U.S.–based carriers are mediocre to terrible. The list was released by…

Did La Quinta Hotel Really Make Guests Check in by Video Conference?

We know that American business owners are contending with a sudden reduction in low-paid workers, particularly in the hospitality industry, which is being impacted by the ripple…

Silver Airways Shuts Down, Cancels All Flights—What Customers Should Know

Florida-based carrier Silver Airways has abruptly ceased operations, the company announced today. As of June 11, all Silver flights are canceled and customers will need to make other…

British Airways Customer Service Chatbot Doesn't Know What London and Heathrow Are, Apparently

Science fiction led us to believe robots would be flummoxed by trying to process logical paradoxes, such as the sentence "This statement is a lie" or perhaps the idea of "jumbo…

Why We Need Travel Advisors Now More Than Ever

It’s that time of year when you’re likely to be booking holiday travel, and undoubtedly you’ve logged onto travel sites to seek the best deals in flights, hotels, resorts, car rentals,…

What’s Up with These Hourslong Check-in Lines at Las Vegas Hotels?

"Hotel check in wait times are out of control in Las Vegas," social media influencer VegasStarfish argues in a recent posting. The video evidence accompanying the claim certainly makes…

This Carnival Cruise Customer Service Scam Cost a Family Their $900 Vacation

We've warned you before about travel scams involving fraudulent phone numbers for airlines' customer service call centers. Passengers fall prey to that con when they look up an…

Where is Everybody? "Humanless” Customer Service is Dominating Travel. Can We Be Heard as Consumers?

None of us voted on this, but like it or not, there’s been a tremendous shift in how we interact with travel companies. Speaking to a real live person can be tedious, time-consuming,…

POV: Follow the Path of Checked Luggage Through an Airport's Conveyor Belt Network

In today's installment of The Internet May Be Destroying Society, but Hey, You Should Totally Check Out This Video, someone put a camera on luggage to show were it goes after airport…

How to Get a Refund from or Complain to Any Travel Company: Which Government Agency Oversees What

Whether it’s a bankrupt cruise line, a canceled flight, a missing car rental reservation, or a hotel “walking” you due to overbookings, there are times when you need to complain to a…

American Airlines Flight Attendants Were Reportedly Reminded to Stop Lessening Your Misery

You know how flying with a commercial airline is terrible? The seats are cramped, the fees are outrageous, and the other passengers are always brawling or screaming about how their…

Scam Alert: Passengers Report Fake Airline Phone Numbers Are Listed by Google

Over the weekend, as airports in the northeastern U.S. endured another 1,300 flight cancellations, reports surfaced of a complex scam operation that has allegedly compromised Google…

How to Complain to Delta Air Lines

To give feedback or file a complaint with Delta Air Lines using the company's website, go to the online Help Center and select the option for leaving comments and complaints. Logging…

WATCH: SNL's Brutal Takedown of Southwest Airlines

America has very few true "water cooler" shows anymore that everyone talks about after they air. Heck, with so many people working from home and not from offices, America doesn't seem…

Hertz to Pay $168 Million to Falsely Arrested Customers—From Its Insurance

We have an update to the ongoing scandal involving the Hertz Corporation, which was accused by hundreds of customers of reporting them to police for stealing cars that were lawfully…

Frontier Airlines Hangs Up on Customer Service by Phone

Frontier Airlines, the carrier so cheap it won't even allow most passengers to recline seats without fees, has found a new way to cut costs and further contribute to the indignity of…

Find Out What You're Owed for a Canceled Flight with This New Online Tool

UPDATE, September 6: This post, originally published September 3, has been updated below. As we reach the end of a summer travel season plagued with flight delays and cancellations,…

If Your Bank Freezes Your Card, Here's How to Get Money from It Anyway

It's a text or phone call that can ruin a vacation. Dear cardmember, we have detected potential fraud on your account and have placed a hold on your account. Years ago, an alert like…

Delta Air Lines Battles Call Wait Times by Easing Basic Economy Rules

If you've had to call an airline's customer service number in 2021, then you already know: Wait times are extreme. In fact, you might still be on hold right now. For a lot of messy…

This Summer, Travel Isn't Working Like It Used To, So Bring Your Patience

As a society, we're still coping with a once-in-a-century trauma—and several of us aren't handling the stress well. Some travelers are snapping, losing their marbles in the worst…

Airlines Bring Back Fees, But Not for Every Passenger

Strange as it may feel to find anything about 2020 that could possibly qualify as the Good Old Days, the global crisis did yield a few positives. When demand for commercial flights…