Tagged: hertz

Hertz Is Using AI Scanners to Charge for Rental Car Damage That Human Eyes Miss

Hertz is not a company known for mastering technology. After all, it was just a few years ago that dozens of former customers accused the car rental agency of ordering them to be…

Why You Should Think Twice Before Buying Rental Car Insurance From Expedia and Others

I have spent 39 years working in the travel industry, writing about travel, and advocating for travelers, but just like everyone, I still get caught off guard by consumer gotchas. No…

Report: Car Rental False Arrests Not Limited to Hertz

We're sorry to tell you there's a new chapter in the ongoing saga of people renting cars legally yet somehow being accused of vehicle theft anyway—a story Frommer's has been…

Hertz to Pay $168 Million to Falsely Arrested Customers—From Its Insurance

We have an update to the ongoing scandal involving the Hertz Corporation, which was accused by hundreds of customers of reporting them to police for stealing cars that were lawfully…

Lawsuits Against Hertz/Dollar for False Rental Car Arrests to Reach the "Hundreds"

The Hertz Corporation, the rental giant that also owns Dollar Rent A Car, is facing a growing tsunami of lawsuits after having hundreds of customers arrested. NewsNation, the…

Are Avis and Hertz Fixing Rental Car Rates? Congress Is Demanding Answers

As excoriating letters from members of Congress go, these made little effort to soften accusations. "Hertz appears to have used its market position to raise prices substantially even…

Warning! Hertz Still Slapping Erroneous Fees on Innocent Customers, Paper Says

Hertz may have emerged from bankruptcy protection earlier this year, but for customers of the rental car company, warning lights are still flashing. The troubled brand that Vanity Fair…

Lawsuit: Hertz Customers Jailed After False Accusations of Stealing Rental Cars

Rent a car from Hertz and your road trip could end in unjustified jail time, or so a lawsuit filed in Delaware on behalf of nearly two dozen plaintiffs alleges. The accusers—all…

You Can Now Rent Hertz Cars in Europe with a Debit Card—but Should You?

Rental car company Hertz and the two brands under its corporate umbrella—Dollar and Thrifty—have begun accepting debit cards as a payment option for car rentals in Europe. Previously,…

Now Car Renters Will Scan Your Face: Hertz Goes Biometric

Calculating your forehead-to-eye ratio to expedite a car rental? Sure! Anything to help trim a few minutes off the arduous process of approving paperwork. Hertz announced today its…

Rental Car with Upholstery for Kids to Color On During Road Trips

On long car trips, many parents end up becoming the highway equivalent of cruise directors, arranging an endless program of games and activities designed to keep their restless…

The Return of AutoSlash Means Deep Savings on Rental Cars Once Again

In this age of oligopolies, it can be difficult for the average traveler to catch a break. That’s particularly true in the rental car sphere. As I write this, three major car rental…

Tourism and Terror: Today's Travel Briefing

Here's what's happening today in the world of travel.* INTEREST IN TRAVEL INSURANCE SURGES FOLLOWING TERROR ATTACKS (New York Times). Experts in the travel insurance industry say that…

New App Lets You Switch Rental Cars on the Spot

Rental car company Avis introduced a new mobile app last week designed to give customers more control over the car-choosing process. If you're unhappy with the car assigned to you,…

How to Complain to Hertz Rent-A-Car

Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails. Whichever you choose, make sure…

When Travel Vendors Demand Your Home Address, Do You Have to Give it?

How much do they have the right to know about you?Because I travel so much, I use a post office box. It's a simple security trick that I recommend to everyone who…

Car Rentals Through Firefly, a New Brand, are Dramatically Cheaper than Others, So What's the Catch?

Firefly, a discount car rental brand, begins arriving at American airports this month. You might think it's a new competitor. As it turns out, everything about it is older than you…

Park of the Week: Harry S Truman National Historic Site

I was a kid when my mother and I went to visit President Harry S Truman at his home in Independence, Missouri. My father, a good Republican, stayed in the car while she and I walked up…

Hog Heaven: Motorcycle Adventures in the Smoky Mountains

The roads around the Smoky Mountains of Tennessee and North Carolina were made for motorcycles. Whether you own one or need to rent, discovering the beauty and majesty of the…

7 Ways to See the World on Wheels

500 Places to Take Your Kids Before They Grow Up highlights 500 of the most exciting and memorable cities, museums, and trips throughout the world. The seven destinations below offer…

Stepping out of London and Into England's Charming Peak District

Where is the quintessential England? Is it London, is it Stratford? Like the elusive Scarlet Pimpernel, it may be here, it may be there, it may be everywhere. In my case, after a…

What's New: An Online Update for Frommer's Walt Disney World & Orlando

Each year Orlando welcomes millions of visitors from all over the world Â? each arriving with high expectations for their vacations. To ensure that their expectations are met,…

Exploring the Forests of Western Arkansas

View Larger MapMention Arkansas to most nature-lovers, and they'll likely picture the Ozarks, the state's celebrated backwoods mountain range. But farther south (and extending into…