Tagged: united

United Airlines Launches ‘Twilight Bag Drop’ at Chicago O’Hare

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Airlines Bring Back Fees, But Not for Every Passenger

Strange as it may feel to find anything about 2020 that could possibly qualify as the Good Old Days, the global crisis did yield a few positives. When demand for commercial flights…

United Airlines Will Now Automatically Hold Some Connecting Flights for Late Passengers

Thanks to new technology, United Airlines will automatically hold some flights for passengers trying to make tight connections—and those passengers don't have to do anything extra…

The Shortest Flight in the U.S.

United Airlines has begun operating the shortest commercial flight in the United States. Zipping between San Francisco and Santa Rosa in California's Sonoma County wine region three…

Dramatic Drop in Airline Bumping Following United Incident

U.S. airlines have dramatically reduced the number of passengers bumped from flights, according to the Department of Transportation.In the agency's latest report card on airline…

Is This the End of Air Passenger Bumping?

This week, United Airlines rolled out a new experiement that could simultaneously result in increased profits for the airlines and decreased stress for passengers. Called the…

United Announces Customer Service Changes

This week United Airlines released its Review and Action Report relating to the violent removal of passenger David Dao from an overbooked flight in Chicago on April 9 (you've…

United's Ongoing PR Nightmare

United Airlines continues to have nightmarish PR troubles.The carrier's barrage of bad press began earlier this month, when cell phone footage of physician David Dao being…

Brain Parasites in Hawaii and United's PR Woes: Today's Travel Briefing

APRIL 28, 2017 — Good morning, everybody! Today we begin with the PR woes of United Airlines—and the carrier's efforts to move beyond them.UNITED'S ONGOING PR NIGHTMAREUnited Airlines…

VIDEO: United Passenger Forcibly Removed from Overbooked Flight

What started as a routine flight overbooking turned ugly on Sunday, when United Airlines sought four volunteers to give up their seats in order to accommodate crew members who needed…

Delta Air Lines Most Likely to Pay Volunteers on Oversold Flights

For many airline passengers, an oversold flight creates anxiety over the potential for delays, a hectic boarding process, or even—worst-case scenario—getting bumped to a later…

Senator Promises to Fight New Airline Fees

Following an example set earlier by United Airlines, American Airlines announced last week that use of overhead bins on flights will no longer be free for every passenger.A…

Dog Rescued from Swamp After Escaping Newark Airport

A dog had to be rescued from a New Jersey swamp this week after escaping from Newark Liberty International Airport.The pooch in question—a collie known as Dart—managed to get…

Tourist Ordered to Pay $44K for Violent Yoga Incident on Plane

Back in March, Korean tourist Hyongtae Pae was arrested after he became violent on an airplane when he wasn't allowed to do yoga—a story noteworthy in part because you don't often…

Eight Airlines Granted Tentative Approval for Flights to Havana

Seems like there's a fresh piece of Cuba-related travel news every day. The latest: eight US airlines have received tentative approval from the Department of Transportation to…

Coffee Upgrade on United Airlines

Coffee lovers who fly United Airlines got a reason to perk up on Friday. That's when the carrier began serving the premium Italian coffee Illy on flights worldwide. When United…

Discount Airline Coming to Newark

Allegiant Air will soon begin offering flights to and from Newark Liberty International Airport. That makes it the airport's first discount carrier since a government lawsuit charged…

Not as a Hypothetical Prediction, But in Disturbing Reality, the Surviving Big Airlines of America are now Acting like Classic Monopolies

When, through mergers and acquisitions, the big airlines of America were reduced to four (Delta, United, American, and Southwest), such critics like me complained that…

America’s Best Airline Is Crowned, But Is It About to Sink Soon?

It looks like Alaska Airlines just made a great deal in picking up Virgin America, which was itself just rated, for the fourth year in a row, as the best airline in the U.S. by the…

Counting Down the Top 6 Travel Stories of 2015—And Looking Ahead to 2016

(Photo by Zach Dischner/Flickr)Unusually dramatic events and trends shaped the way we traveled in 2015 and should continue to impact our wanderings in 2016. Counting them down,…

How to Complain to United Airlines

To complain to United, email Customer Care through the compliments/complaints form, or call and leave a message at 877/624-2660. Prefer to write strongly worded letter? Write…

Which Frequent Flyer Program Is the Best for Actually Redeeming Miles? A Massive New Study Provides Some Answers

We have to give thanks to Consumer Reports, which has done the heavy lifting on this one, completing a study of some 70 million passenger in the last year has yielded important data…

The Truth is Out: Airline Mergers Do Indeed Result in Higher Prices

If you weren't sure where to come down on the airline merger debate, a position is becoming clearer. Yesterday the Department of Justice put its own foot down on the union of…

Is Economy Plus Really Worth the Price?

As airlines cram seats more tightly together, they're profiting from new ways out of the crush. Premium economy seats, which give you a few inches more legroom, have been around for a…

How to Complain to the Airlines: Effective Ways to Get Ahead

Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the…