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COVID-19 Cancellation Policy Finder for Airlines, Cruise Lines, Hotels, and Other Travel Operators | Frommer's Dabarti CGI / Shutterstock

COVID-19 Cancellation Policy Finder for Airlines, Cruise Lines, Hotels, and Other Travel Operators

Helpful links to web pages containing coronavirus policy updates from airlines, cruise lines, hotels, and other travel companies

LAST UPDATED: MARCH 18, 2020

CLICK HERE for our ongoing live blog of COVID-19 coverage with updates on the latest developments. 

For customers who need to cancel or change vacation plans, major travel providers have set up dedicated COVID-19 pages on their websites with updates on the changing policies adopted in response to the global outbreak of the virus. We've listed links to a number of those information pages below. We'll add to this list as more updates come to our attention.

On April 3, 2020 the U.S. Department of Transportation clarified its rules regarding airfare refunds. Refunds are now owed to any consumer if a flight is cancelled, or if a significant schedule change occurs and the traveler chooses to not accept the alternative offerred by the carrier. "The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions)," the DOT wrote.

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Previously, carriers such as United Airlines had been telling passengers they were required to wait a year for a refund to a cancelled or rescheduled flight.

The DOT said it would give airlines a chance to comply with the new rules before stepping in to crack down. Until then, the Aviation Enforcement Office will monitor airlines’ refund practices and take enforcement action if it's necessary.

AIRLINES:
Aer Lingus
Air Canada
Air France
Air New Zealand
Alaska Airlines
Alitalia
Allegiant
American Airlines
Cathay Pacific


British Airways
Delta Air Lines
easyJet
Etihad
Hawaiian Airlines
Iberia
Icelandair
JetBlue
KLM (Royal Dutch Airlines)
Lufthansa
Ryanair
SAS
Singapore Airlines
Southwest Airlines
Swiss
United Airlines
Virgin Atlantic

CRUISE LINES:
Azamara
Carnival Cruise Line
Celebrity Cruises
Costa Cruises
Cunard
Disney Cruise Line
Holland America
MSC Cruises
Norwegian Cruise Line
Oceania Cruises
Princess Cruises
Regent Seven Seas
Royal Caribbean
Silversea
Viking (Ocean and River)
Windstar Cruises

HOTELS AND RESORTS:
Beaches Resorts
Brøchner Hotels
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Club Med
Hard Rock Hotels
Hilton

Hyatt
InterContinental Hotels Group (IHG)
Marriott 
MGM Resorts
Sandals Resorts
Shangri-La
Wyndham

VACATION RENTALS:
Airbnb
HomeAway
Vrbo

TOUR OPERATORS & ONLINE TRAVEL AGENCIES:
Abercrombie & Kent
Backroads
Collette
Contiki Travel
Cosmos/Globus Journeys/Monograms
Expedia
G Adventures
Gate 1 Travel
Intrepid Travel
Ritz Tours
Road Scholar
SmarTours
Tauck
Trafalgar Tours

CAR RENTALS:
Avis
Enterprise
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