LAST UPDATED: MARCH 18, 2020
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For customers who need to cancel or change vacation plans, major travel providers have set up dedicated COVID-19 pages on their websites with updates on the changing policies adopted in response to the global outbreak of the virus. We've listed links to a number of those information pages below. We'll add to this list as more updates come to our attention.
On April 3, 2020 the U.S. Department of Transportation clarified its rules regarding airfare refunds. Refunds are now owed to any consumer if a flight is cancelled, or if a significant schedule change occurs and the traveler chooses to not accept the alternative offerred by the carrier. "The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions)," the DOT wrote.
Previously, carriers such as United Airlines had been telling passengers they were required to wait a year for a refund to a cancelled or rescheduled flight.
The DOT said it would give airlines a chance to comply with the new rules before stepping in to crack down. Until then, the Aviation Enforcement Office will monitor airlines’ refund practices and take enforcement action if it's necessary.
Air New Zealand
Delta Air Lines
KLM (Royal Dutch Airlines)
Carnival Cruise Line
Disney Cruise Line
Norwegian Cruise Line
Regent Seven Seas
Viking (Ocean and River)
HOTELS AND RESORTS:
Hard Rock Hotels
InterContinental Hotels Group (IHG)
TOUR OPERATORS & ONLINE TRAVEL AGENCIES:
Abercrombie & Kent
Gate 1 Travel