Southwest Airlines and its passengers continue to grapple with the effects of a computer glitch on Wednesday that has canceled and delayed more than 1,000 flights.
The carrier says that a failed router is to blame for crashing the company's computer system for 12 hours on Wednesday—an incident expected to have consequences lasting into the end of the week. Southwest says it's currently updating old technology and software.
To help make it up to frustrated customers, the company is extending by a week a fare sale originally scheduled to end on Thursday. The sale offers fares as low as $69.
Southwest also vows that customer service representatives will contact every passenger affected by the computer glitch—though the airline hasn't said what those customers may be offered as recompense.
