The Tourist Information Center (tel. 09/516-1007; Mon-Thurs 8am-5pm, Fri 8am-noon and 3-5pm), operated by the Pahang state tourism board, is located on Jalan Mahkota opposite the Teruntum Complex. The staff is exceptionally helpful. The official website for the Pahang Tourism Board is www.pahangtourism.com.my.
The most convenient way to get to Kuantan is by a quick flight from KL. Flights arrive at the Sultan Ahmad Shah Airport (tel. 09/667-3666; airport code: KUA). Malaysia Airlines and Firefly offer daily flights from KL. Just outside the airport is a taxi stand where you can get a cab to Kuantan for RM35 or to Cherating for RM60.
Bus routes service Kuantan from all parts of the peninsula. From KL, the trip takes 4 hours. Transnasional (in KL at Mezzanine Floor, KTMB Building, Jalan Sultan Hishamuddin; tel. 03/2272-3634) operates hourly buses to Kuantan for RM33 to RM40. The bus terminal in Kuantan is in Kompleks Makmur. Taxis at the stand just outside the terminal can take you to town for RM15.
The areas in the town's center are nice for walking. Otherwise, stick with taxis, which can be waved down on any street or in front of shopping malls. Taxis here are not metered, so you must negotiate the fare before you set out. This is a good deal when you want to hire someone for a few hours to take you around the city. Rates start at about RM20 per hour.
The area code for Kuantan and Cherating is 09. Most major banks and ATMs are located appropriately along Jalan Bank, near the State Mosque.