Tagged: american-airlines

UPDATED: Will American Airlines' Scheduling Glitch Leave You Stranded for the Holidays?

This post, originally published on December 1, has been updated below.American Airlines discovered earlier this week that a glitch in the internal system used by pilots to schedule…

After the Storms: What You Need to Know If You Have Booked Travel to Impacted Regions

In just two short weeks, Mother Nature ravaged many of the Western Hemisphere’s most alluring vacation destinations. Some should rebound quickly (Disney World and Universal Studios…

The Travel Industry Steps Up for Hurricane Harvey—And Rewards Those Who Help

As Biblical flood scenes flash across T.V. screens, and the battered residents of Texas brace for a clean-up of massive proportions, help is on its way from the travel industry. We’ve…

The Case of the Missing Gift Certificate: Flying in the Age of Monopolies

An airplane aisle separated the haves from the have nots. I’m not writing about the aisle separating business class and economy. No, in this case, the left-side of the plane, on a six…

Swiss Hotel Without Walls, New Machu Picchu Restrictions, and It's Too Hot to Fly in Phoenix: Today's Travel Briefing

JUNE 22, 2017 — Good morning, everybody! Here's the latest from the world's hotels, airports, and ancient sites.NEW VISITING RESTRICTIONS AT MACHU PICCHU (Associated Press)Starting in…

Everything You Need to Know About 'Basic Economy' Fares

All three of the biggest U.S. airlines—Delta, United, and American—have rolled out what they’re calling “basic economy” fares. The word “basic” here is meant to connote no-frills,…

Seat-Back Entertainment Fading Out, a $700 Ski Lift Ticket, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's hotels, airplanes, and ski lifts.* AMERICAN AIRLINES BEGINS PHASING OUT SEAT-BACK ENTERTAINMENT (The Economist)Given that…

Amazing Northern Lights Video, a Senator Takes on New Airline Fees, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's museums and airplane cabins.* NY SEN. CHARLES SCHUMER TAKES ON OVERHEAD-BIN FEES (UPI)Following an example set earlier by…

No-Tourist Zone at Rome's Colosseum, No-Frills Basic Economy Fares from American Airlines, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's planes, trains, and ancient landmarks. * AMERICAN AIRLINES ANNOUNCES NO-FRILLS BASIC ECONOMY FARESJoining other major…

Delta Changes Medical Emergencies Policy, Disney World Lets Annual Pass Holders Cut in Line, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's airplane cabins and theme park lines. * AFTER FACEBOOK FLAP, DELTA AIR LINES CHANGES POLICY FOR HANDLING MEDICAL EMERGENCIES…

The Airbnb of Cannabis Tourism, TripAdvisor Expands Into Cuba, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's islands, airport runways, and vacation rentals. * RUNWAY FIRE AT O'HARE THROWS DEBRIS NEARLY HALF A MILE (Reuters) Debris…

Halloween at Dracula's Castle, Sexual Assault on Flights, and More: Today's Travel Briefing

Good morning, everybody! Here's the latest from the world's airplanes, islands, and castles.* ARE CONDITIONS ON FLIGHTS LEAVING PASSENGERS VULNERABLE TO SEXUAL ASSAULT? (New York…

Priceline Ditches Its "Name Your Own Price" Program for Airfares. What's the Real Meaning of This Move for Consumers?

When Priceline launched its “Name Your Own Price” feature for airfare some 15 years ago, the effect was electric. A major company had pulled back the curtain, letting the public in…

First U.S.-Cuba Flight in 50 Years, Indian Tourism Minister Tells Women Not to Wear Skirts, and More: Today's Travel Briefing

Welcome to the first day of September. Here's what's happening in the world of travel.* FIRST FLIGHT FROM U.S. TO CUBA IN MORE THAN 50 YEARS (Travel Weekly). In air travel, yesterday…

Free TV on American Airlines, Booze Ban in Bali, and More: Today's Travel Briefing

AMERICAN AIRLINES TO MAKE IN-FLIGHT TV FREE (Dallas Morning News)Looks like JetBlue and Virgin America have finally forced the monolithic major carriers to up their game. A few months…

American Airlines Makes In-Flight TV Free

Looks like JetBlue and Virgin America have finally forced the monolithic major carriers to up their games. A few months ago, Delta finally recognized one of the things passengers…

Checked Luggage Fees, Carry-On Luggage You Can Ride, and More: Today's Travel Briefing

Here's what's happening today in the world of travel.* RUSSIA'S HARASSMENT OF AMERICAN VISITORS (Washington Post). Russia's recent treatment of Americans should make anyone considering…

Beware! A New Airfare Gotcha Penalizes Travelers on Multi-Stop Itineraries

TimDorr/FlickrThe majority of travelers buy non-refundable airfares for a simple reason: They're vastly less expensive than refundable fares. But those who try to book…

America’s Best Airline Is Crowned, But Is It About to Sink Soon?

It looks like Alaska Airlines just made a great deal in picking up Virgin America, which was itself just rated, for the fourth year in a row, as the best airline in the U.S. by the…

The Department of Transportation Is Getting Serious About Airlines Compensating Passengers for Damaged Luggage

If you think passengers are being treated disrespectfully by the airlines—what with ever shrinking seats and ever growing fees—consider what their luggage is going through. Recently,…

American Airlines Changes Its Frequent Flyer Program, Making It Near Impossible for Average Joes to Earn Miles Just from Flying Any Longer

And then there were none.Did you hear a loud groan last week? That was the members of American Airlines' frequent flyer program—well, all but the business travelers—reacting to…

JetBlue Announces It Will Offer Free Wi-Fi

It's no secret that the major airlines act like lemmings. One adds a baggage fee and the next follows. One throws a sale, and soon the whole pack is in.But for once that may be…

How to Complain to American Airlines

To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online…

How to Complain to U.S. Airways

Complain to U.S. Airways Customer Relations via email, through the online form for American Airlines, or snail mail, at 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034 (be sure to write…

The Sky Isn't Falling But Airfares Are: Air Pricing Sees the Biggest One-Month Drop in 20 Years

For months, the second most popular travel question that's been lobbed my way (after "is X, Y or Z safe?") has been: "Why, with the cost of gas so low, haven't airfares…