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That's Ridiculous! When Flight Attendants Attack
Readers and flight attendants respond to complaints of inadequate customer service in the airline industry.
How Airlines Handle the 'Mishandled' Luggage Problem
While the U.S. government doesn't distinguish among lost, damaged, delayed and pilfered baggage -- referring to it all as simply 'mishandled' -- airline passengers certainly do.
Sleeping in Airports: Surviving a Night in the Terminal
Do you have a layover that traps you in a terminal in the wee hours? Here's what you need to know to make the most of your night.
Oslo Travel After the Attacks: Where to Go, What to See
Despite the violent attacks by a religious fundamentalist, Oslo is open to visitors and operating almost as normal as usual.
Travel Troubleshooter: False Damage Claims from Car Rental Agencies
When Enterprise rents our reader a car, there's damage to the fender. No worries, says the agency. But a few days after she returns the car, she's being asked to pay for the dent. What…
That's Ridiculous! Do Flight Attendants Really Hate Us?
Are flight attendants increasingly apathetic, or has the role of a flight attendant just become as outdated as the term 'stewardess'?
Dressing For Success When You Fly
Improve your chances of a free upgrade by dressing the part when flying. Wearing a business suit can mean the difference between staying in economy class -- or getting bumped up to the…
Four-City Ireland Vacation, from $749 with Air
Visit Dublin, Kilkenny, Killarney, and Galway with this affordable Ireland package, which includes airfare, six nights' hotel, a rental car, and more.
Travel Troubleshooter: Why Do I Have to Pay a $477 Cancellation Fee?
A traveler books the wrong hotel but cancels within 24 hours after realizing the error. Why is the online travel agency charging nearly $500 for the mistake?
How to Find Travel Bargains Using Coupon Sites
Always read the fine print -- and know the blackout dates -- before booking discounted travel deals on coupon sites like Groupon or LivingSocial.
Fare Go Down After You Buy? Some Airlines Will Take Care of You
Find out which airlines will issue flight credits if the price of your plane ticket drops after you book.
That's Ridiculous! Your Pet Isn't Welcome on Board this Summer
Should pets be allowed to fly on planes in the passenger cabin, or should airlines stop being so pet-friendly?
Canada by Rail, from $1,263 with Six Nights' Lodging
Enjoy a romantic rail journey from Montreal to Halifax, which includes an overnight on the train and five nights' hotel this fall.
Should We Avoid TSA Screening -- Or Embrace It?
Rather than giving up flying altogether, there are still some ways to avoid getting slowed down at the airport security checkpoint.
Travel Troubleshooter: I Signed a Damage Form -- Now They Want Me to Pay
A rental car agency files a damage claim for a pre-existing scratch on a rental van. How can this traveler overcome this frivolous claim?
That's Ridiculous! Parking Lot Fees Start to Multiply
The next time you pull into an airport parking lot, you could face unexpected charges on your parking bill, including fees for fuel surcharges, customer service, or airport access.…
Luxury South Africa Safari, from $2,995 with Air and Six Nights' Lodging
Save more than $1,100 with this South Africa package that includes airfare, four nights at a five-star hotel in Cape Town, two nights at a luxury safari lodge, four game drives, and…
Cruise News: Small Ships Weather Rough Economic Seas
Cruise lines that specialize in small ships may face tougher economic challenges than mega cruise companies. Here's a look at where some small-ship lines went wrong -- and a glimpse at…
Travel Troubleshooter: A Dropped Damage Claim That Keeps Coming Back
A traveler returns a rental car without incident but a month later, the car-rental company comes after him for $2,000 in damages that he didn't commit. What gives?
That's Ridiculous! Banning Babies in First Class
If you've paid for a first-class ticket, should you have to sit next to a crying baby? Or should babies be banned from certain flights altogether?
Four-Night Lisbon Vacation, from $899 With Air
Plan ahead for a winter getaway with this affordable Lisbon trip, which includes round-trip airfare and four nights' hotel.
Headed to Europe This Summer? It's Going to Be a Riot
Given the ongoing economic problems in Portugal, Ireland, Greece, and Spain, is it safe to travel to Europe this summer?
That's Ridiculous! The ATM Sucked My Money Back
Traveling overseas often means relying on ATMs for quick cash. Unfortunately, some travelers have found that some machines will debit your account for cash that was never actually…
Travel Troubleshooter: Dead Passengers Can't Use a Flight Credit
A traveler's wife dies before the couple can use their plane tickets. Why won't the online travel agency or airline refund the money?
Wireless Hotel Charges That Make You Want to Stay Home
Some hotels not only charge for Wi-Fi access in the rooms, but some properties will also charge for each device that logs on. In an age of iPhones, iPads, and laptops, is this trend…