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That's Ridiculous! Can United Airlines Fix Itself?
After a bumpy merger with Continental, can United turn things around? And will the airline be able to win back disgruntled passengers who have already fled to the competition?
Five Nights in Jamaica, from $1,109 with Air
Need some R&R this fall or winter? Save more than $130 per person with this all-inclusive Jamaica package, plus redeem $200 per room in resort coupons good toward spa treatments,…
What's Wrong With Air Travel?
Airlines are profiting from excess fees for checked baggage, seat assignments, early boarding, and more. Should the government intervene and make airlines be more transparent with…
That's Ridiculous! Should We Ban Kids From Red-eye Flights?
When it comes to red-eye flights, who has more rights -- the crying baby and the parents, or the tired passenger who desperately wants to sleep?
Six Nights in Paris & Prague, from $1,129 with Air
Save more than $550 with this two-city package, which includes three nights in Paris and three nights in Prague.
Travel Troubleshooter: Why Is My Tour Operator Pocketing My Airline Refund?
A traveler's airline refund is issued directly to the tour operator. Will he be able to get his money back from the tour operator?
That's Ridiculous! Are Airlines Lying About Boarding Pass Fees?
How can an airline charge passengers more money to print boarding passes than the cost of the actual tickets? Because airlines can.
Four Nights in Vegas With Air, from $375
Save more than $120 per person -- and get a $50 food-and-beverage credit -- by booking a last-minute trip to Vegas.
Three Nights at Walt Disney World, from $482 With Air
Want to take the family on one last trip before school starts? This three-night vacation to Walt Disney World saves you nearly $200 per person.
5 Nights in Northern California, from $799 With Air
Save more than $200 this fall with a Northern California vacation package that includes airfare, hotel, and a rental car.
Travel Troubleshooter: Hey, That's the Wrong London!
If a glitch results in an incorrect booking, shouldn't the online travel agency refund the money?
That's Ridiculous! What to Do When Your Airline Tells You to Shut Up
When responding to complaints by passengers, airlines can end the discussion by stating that there will be no further correspondence on the problem. Is that fair?
Three Nights in D.C., from $299 with Air
Save $241 per person on this three-night package to Washington, D.C.
Travel Troubleshooter: Why Did You Cancel My Ticket?
If an online travel agency accidentally canceled this traveler's reservation, shouldn't the company also pay to rebook the ticket?
Three Nights in London, from $1,069 with Air
This quick weekend getaway to London saves you about $130 per person when compared to booking airfare and hotel separately.
Who's Responsible for Your Missed Airline Connection?
Why is it that airlines can explain delays with 'reasons beyond our control' but passengers have to bear the brunt (and expense) of TSA-related delays?
Travel Troubleshooter: A Promised Refund That Never Arrived
After a traveler's husband is unable to fly due to a stroke, the airline agrees to refund the unused tickets. Will the airline keep its word, or does everything need to be in writing?
That's Ridiculous! Credit Card Offers You Wish You'd Declined
Are all those tempting credit card offers too good to be true? Read the fine print before you commit to an airline's affinity program.
Travel Troubleshooter: The Dog Ate My Passport
An immigration officer refuses to accept a traveler's dog-eared passport. Who is to blame for the disrupted vacation?
Why Are Airlines Forcing Families to Battle Fellow Passengers and Flight Attendants?
New airline fees that force passengers to pay to sit together are creating conflict between paying passengers, non-payers, and the flight attendants who have to soothe the conflict.…
Are New Airline Seating Fees Anti-Family?
Now that airlines are instituting fees for many seat assignments, those who don't pay extra are being scattered in seats along the cabin. What does this mean to families traveling…
That's Ridiculous! Air Travel Gets Even More Absurd This Summer
From difficult refund processes to bin-hogging passengers, this summer is poised to be another frustrating season for travelers.
Pet Policy Spat Reveals Fliers' Distrust of Airlines
Pet owners are up in arms after some U.S. airlines are no longer allowing pets to travel in the passenger cabin of Mexico-bound flights. Since fees for transporting pets in the cargo…
Travel Troubleshooter: Lost Two Vacation Days Because of Broken Planes
Back-to-back delays on this traveler's outbound and return flight result in wasted vacation days for the entire family. Should the airline offer more than a canned response and…
That's Ridiculous: When Dead Airlines Rise, Where's My Refund?
Under current laws, bankrupt airlines that go belly up and then are revived as 'new' airlines may not have to refund money to passengers. Is that fair or foul?