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Travel Troubleshooter: Can You Trust a Vacation Rental?
A vacation rental through Airbnb turns out to be less than expected. Here's what you need to know when you take the alternate route for your accommodations.
Travel Troubleshooter: What Should I Do About This $50 Hotel Phone Bill?
A traveler turns to his hotel's landline to make long-distance calls and is shocked when the so-called complimentary service doesn't cover the bill. What's the deal with the misleading…
That's Ridiculous! When a Confirmation Isn't Really a Confirmation
Do travelers really need to call the online travel agency or check the website to confirm a booking, or should e-mails (or the lack of an e-mail) be enough?
The Drip, Drip, Drip of Mandatory Hotel Fees
Daily resort fees are often tacked on after you've already purchased the room. If the fees aren't optional, shouldn't hotels be forced to disclose these fees more prominently?
That's Ridiculous! A $500 Fee for Being American
Hotels appear to be finding new ways to implement extra fees. But should hotels be allowed to charge a different rate based on a guest's nationality?
Travel Troubleshooter: Help! Travelzoo Canceled All of My Vouchers
A traveler's attempt to reinstate her deal vouchers doesn't get anywhere by phone. What are your options if the company insists on phone calls instead of a paper trail?
Travel Troubleshooter: My Hotel is Closed for the Season
A traveler books a hotel online and arrives to see that the property has shuttered for the season. How should the online travel agency compensate the traveler for the phantom booking?…
A Vacation Rental Too Good to Be True?
Even savvy travelers can learn a thing or two from this negative experience with a vacation rental. If the price, description, and user-generated reviews sound too good to be true,…
Sold-Out Hotels: What to Do When Your Hotel Doesn't Have Room
A hotel sells out, leaving a traveler with an unconfirmed reservation and no place to stay. What could he have done to avoid losing his room?
Travel Troubleshooter: My Dog is Sick & My Hotel Won't Let Me Rebook
A traveler wants to rebook his Caribbean vacation in order to take of his injured dog. Will the booking site allow an exception to its nonrefundable policies?
Does TripAdvisor Have a Problem with Fake Reviews?
This popular site relies on members to share honest reviews about hotels. But when it's the company's turn to be transparent about the way it operates, it goes strangely quiet.
That's Ridiculous! Where Does the Clever Hotel Wordplay Cross the Line?
How can something that's complimentary end up costing you a few bucks? Leave it to some sneaky hotels to find a way.
That's Ridiculous: The Mystery of Resort Energy Fees Deepens
After travelers voiced their outrage about a resort that appeared to charge energy fees, we dig deeper into this case of missing e-mails, damaged online reputations, and timeshare…
Travel Troubleshooter: A Dog Bite & a $2,305 Hotel Bill
A traveler is unable to travel after severely injuring her hand. But the bigger problem is that she accidentally booked a month's stay at a hotel, which is now holding her to the…
That's Ridiculous! Socked With a $450 Resort Fee
A nightly resort fee adds up for a traveler who books a Las Vegas hotel for almost a month. Should this mandatory fee be bundled into the room rate?
That's Ridiculous! Are Hotel "Energy" Fees About to Make a Comeback?
Hidden fees can be a nasty surprise for vacationing travelers, especially if the fees are mandatory and cover basic services such as utilities.
That's Ridiculous! A $6,995 Club Membership for Travel Discounts
Are travel club memberships too good to be true? This traveler took the bait before experiencing buyer's remorse.
New Confidentiality Clauses Can Influence Vacation Rental Reviews
Can a vacation rental management company prevent you from posting a negative online review? One company charged this couple $500 for posting a negative review, which apparently…
Why Is There No Sense of Ownership in Home Rental Phishing Scams?
Con artists are taking advantage of the lucrative vacation home rental market to trick would-be renters into handing over to them thousands of dollars. Here's what to look out for.
Best Apps and Websites for Booking a Hotel Tonight
Need a hotel tonight? We road test apps and websites to find the best options for budget bookings.
BackBid Promises a Better Hotel Deal, but At What Price?
A new site lets hotels bid for your business. How will travelers benefit from all the competition?
Travel Troubleshooter: Hey, That's No Four-Star Hotel!
A traveler uses an online travel agency to reserve a four-star hotel but feels cheated when the hotel winds up being a three-star property. What gives?
That's Ridiculous! A Best Rate Guarantee with the Worst Service
Travelers share their horror stories of getting hotels to honor any best rate guarantees. Should the misleading booking policy be banned?
That's Ridiculous! Why Don't Hotels Advertise "All-In" Prices?
Given the uproar over airfare pricing, should hotels still be allowed to hide taxes, mandatory resort fees, and other charges that inflate your total room rate?
How to Rent a Villa in Tuscany
What you need to know before you trade in that urban hotel for a house in the Italian countryside.