Hotels

Travel Troubleshooter: I Didn't Wake Up Happy at My Hotel

A traveler thinks she books two nonsmoking rooms through Hotels.com, but winds up with two smoky rooms that make her family feel ill. Should this online travel agency have guaranteed…

Affordable Lodging: A Café-Turned-Hostel in Taxco, Mexico

Mexico is full of budget-friendly destinations, but this could be one of the cheapest: A popular café in Taxco has added a hostel, which is free if you spend a certain amount in the…

9 Tips for Finding a Reliable Vacation Rental

Renting a reliable vacation home isn't easy, so we asked experts to identify the biggest challenges when renting a home. Here's what they said.

Hotels Connect the Dots Between Guests and Online Reviews

Image-conscious properties are connecting the dots between reviews on such popular travel sites as TripAdvisor or Yelp, and your personal information, such as your loyalty program…

Travel Troubleshooter: Who's Charging $257 For a Room I Won't Use?

Our reader cancels her hotel room she booked with an online agency, then she can't figure out who's charging her a cancellation fee. Is she stuck with it?

Travel Troubleshooter: I Cancelled in Time, So Where's My Deposit?

Our traveler's tour operator promises to refund her deposit if she cancels with more than 45 days' notice. But when she does, the company balks. How can you avoid this situation?

Travel Troubleshooter: But No One Told Me About the Resort Fee!

What's this mandatory resort fee for on our reader's hotel bill. Didn't the rate she booked through Hotwire include everything? No, it didn't. But that doesn't mean she's out of luck.

How Far Will a Hotel Go to Get a Good Review?

It's not enough to ask guests for a write-up on TripAdvisor or Yelp after they've checked out. Lately, some innkeepers have been pressuring their customers to say positive things…

Travel Troubleshooter: My Hotel Lost a Star, What Now?

When our reader books a nonrefundable hotel room through Priceline, she's promised a four-star property. She ends up with a three-star and when she complains, she's given the runaround.

Travel Troubleshooter: A Canceled Room, But No Refund

After a death in the family, our reader tries to cancel his pre-paid reservation at a Days Inn, but the rate is totally nonrefundable. Appeals to Days Inn are useless. Is he going to…

Travel Troubleshooter: You Call That a Two-Star Hotel?

When our reader books a two-star hotel he expects a reliable property with minimal amenities -- not the dump he ends up in. He asks Hotwire if he can change and it says 'no.' What now?

Renovation Regrets: 6 Questions to Ask Before Staying at a New Hotel

Newly refurbished hotel rooms don't always live up to guests' expectations. What should you ask before you stay in a remodeled hotel? Here's what the experts have to say.

Ask the Family Travel Expert: How to Stay in an Irish Castle, Lighthouse, or Manor

For a family trip to Ireland next summer, one family is looking for one place to stay for one week. They hate the idea of having to unpack and repack every day, and would like to find…

Nakation, Anyone? 5 Reasons to Bare All on Your Next Vacation

Would you consider baring everything on your next vacation? Here are five reasons that may make the less encumbered escape more attractive next time around.

Travel Troubleshooter: Hotwire's Half-Star Mistake

Our reader books a four-star hotel on Hotwire, and ends up with the three-and-a-half star one she didn't want. Hotwire claims it just changed its ratings and she cries foul. Is she…

Whoever Wins in the Online Hotel Booking Tax War, Guests Still Pay the Bill

Online travel companies pay hotel taxes based on the low rates they negotiate with hotels. Cities disagree, and want all the taxes they collect. Who's really going to pay?

Travel Troubleshooter: 'Keystroke Error' Turns $289 Rate Into $28

Our reader finds a $28 a rate at an Orlando Westin. Turns out the hotel made a mistake, and that the real price is $289 a night. Should the resort honor the original price?

Travel Troubleshooter: An Unmade Bed -- And No Place to Go

When our reader checks into her hotel she's greeted by an unmade bed. When she asks for clean sheets, an employee tells her if she doesn't like it, she can find another hotel. Whatever…

New York and the Holiday Season: Perfect Together, from $136 Per Night

Whether your trip to New York is your first or your fiftieth, there is plenty to do between Thanksgiving and New Year's. You can spend a lot of money on hotels, but it is also possible…

Travel Troubleshooter: Billed Twice For One Night

When Best Western double bills our reader she waits months for a refund, and all she has to show for her efforts is a claim number. Is there anything she could have done to prevent…

5 Insider Tips for Knowing Your Hotel Is in Foreclosure

There are a record number of hotel and motel foreclosures either here or headed our way. Here's how to spot a troubled property and what to do if you find yourself checking into one.

5 Insider Strategies for Avoiding a Hotel Billing Error

Billing snafus have been happening since there have been hotels, but in this awful economy, hotels are far more reluctant to fix the mistake unless they can find the guilty party.…

Seeing the Splendor of Fall From Within a National Park

Fall is on its way, painting its rich, vibrant hues across the national park landscapes of the U.S. What could be better than viewing these kaleidoscopic shows in person?

3 Autumn Escapes in California's High Sierras

A definite sign that fall is here is the number of lodging offers coming your way from parks in California's High Sierra. Take a look, and start planning where you'll get away this…

Travel Troubleshooter: Double Trouble with My Hotel Points

Our reader books four Hilton hotel stays through a double points promotion. But now Hilton is offering him only a fraction of the promised award. Can it do that?

Hotels

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