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How to Find Travel Bargains Using Coupon Sites
Always read the fine print -- and know the blackout dates -- before booking discounted travel deals on coupon sites like Groupon or LivingSocial.
That's Ridiculous! The ATM Sucked My Money Back
Traveling overseas often means relying on ATMs for quick cash. Unfortunately, some travelers have found that some machines will debit your account for cash that was never actually…
Travel Troubleshooter: Maybe the Price Guarantee Isn't All-Inclusive
When the price of our reader's vacation takes a nosedive, he files a claim under his online travel agency's price guarantee. The company never processes his claim. Will he ever see a…
Best Smart Phone Apps for Business and Frequent Travelers
Fly through our top picks for the most useful and reliable apps -- and get where you need to go faster.
Travel Safety Tips: I Lost My Wallet, Now What?
Losing your wallet can happen to even the most seasoned traveler. Either you forgot it on a counter or left it in a cab, or worse, a pickpocket makes off with it. So how can you board…
Travel Troubleshooter: Who's Gonna Pay These Overdraft Fees?
When a traveler is charged twice for a hotel room, he also incurs a $35 overdraft fee. Should the hotel pay for the mistake?
Travel Troubleshooter: A Reservation and a Charge -- But No Room
A traveler arrives at a hotel only to find out that his reservation is missing. Later, he's charged for the phantom room. How can he get his money back?
Are Travelers Frill-Seekers? No, But Here's What They Really Want
A recent study shows that most travelers look for value when booking a trip. Here's a look at what the travel industry could do to make everyone's vacations just a little better.
Travel Troubleshooter: Help! They Upgraded My Hotel Bill
A traveler is moved to another hotel in Spain, which triples the cost of his original reservation. Who should reimburse the extra fees: the hotel, travel agent, or reservations company?
Money Matters: 5 Credit Card Tips for the World Traveler
Credit card acceptance continues to rise in almost every corner of the globe, but with many cards, that convenience can come at a cost. Here are five ways to be smarter about using…
Travel Complaints That Fail: 5 Kinds of E-mails You Should Never Write
There are successful ways to complain, and then there are the things you should never say to a travel company. Here are 5 tips on what not to do.
Travel Troubleshooter: Hey, What Happened to My Internet Connection?
A traveler changes hotels after the Wi-Fi promised on the Hotels.com website turns out to be incorrect. Should he be compensated for the misleading hotel description?
Travel Troubleshooter: No Refund for My Package Vacation
A traveler books a Priceline package, discovers the hotel is in a bad neighborhood, and wants a refund. Should she get her money back?
They Canceled My Hotel Room (And I Can't Get It Back)
A traveler's Priceline reservation is mistakenly canceled when he calls to add an extra night. Here's what you should do if you're ever in a similar situation.
What You Can Do About New Hotel Fees
Just when you thought airlines were the only ones to charge extra for amenities that used to be free, some hotels are adding fees for everything from fresh towels to TVs. The next time…
Travel Troubleshooter: But I Asked Them to Hold My Ticket
A traveler calls an online travel agency to hold a reservation, but the agent on the phone misunderstands and books the ticket anyway. Is this reluctant traveler out of luck?
Oops! I Didn't Mean to Buy Insurance
A traveler books tickets through Orbitz but then discovers a $24 charge for unwanted travel insurance. Learn how to avoid these pre-checked boxes and sneaky fees.
Travel Troubleshooter: Wait! I Never Bought Flight Insurance
A traveler calls her airline to fix a seat assignment and ends up with a $35 charge for flight insurance that she never bought. What was the fee really for, and what can you learn from…
Travel Troubleshooter: The Vikings are Real on This Riverboat
Our reader tries to arrange a special side-trip before a Seine river cruise, but the company nixes the idea. What's more, it won't communicate with their travel agent. Can't it bend a…
Travel Troubleshooter: An Australia Tour That Wasn't Meant to Be
First our reader's flight is canceled. Then she misses another flight after her bus breaks down. Finally, she cancels her Australia tour. And then the tour operator refuses her request…
Travel Troubleshooter: A Canceled Flight, a Missing Refund
When our reader's honeymoon flight is delayed by two days, she buys a ticket on another carrier with the promise of a refund from her first airline. But now that the honeymoon is over,…
Travel Troubleshooter: A Hurricane Hit My Hotel, So Where's My Refund?
Our reader's hotel promises a refund for a nonrefundable hotel room after a hurricane strikes. But it's months later now and the hotel has gone into radio silence. Is the money gone…
How the Travel Industry Can Win You Back
We've become convinced that the travel industry is largely comprised of money-grubbing opportunists, and no fire sale is going to fix that. But here are a few things that might.
Travel Troubleshooter: My Ticket Price Fell -- How About a Refund?
Our reader buys a package to Hawaii through United Vacations. But when the price of her ticket falls, United refuses to offer her a voucher for the fare difference. Why not?
Travel Troubleshooter: Socked for My Friend's Single Supplement
Our reader cancels her vacation and her friend is squeezed for a single supplement. If she doesn't pay immediately, the tour operator threatens to cancel her vacation. Can it do that?